Facegym - Studio Manager in Ledston

Face Gym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business.

Think of us as a complete gym workout for your face.

We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting‑edge technology to tone and tighten the 40+ forgotten muscles of the face – in our Studios, on face‑gym. com and our Digital Studio, third‑party retailers (Sephora, Selfridges, SAKS, Net‑a‑Porter to name a few, and many new ones to come), and at home.

We are based in central London, working across the UK & USA, with new markets to launch soon!

The Face Gym Family is an inclusive community, with a strong mission to develop people and teams, promote confidence and positivity, and create an environment where all individuals are empowered to be the best version of themselves.

Job Summary

As a Studio Manager, you will be responsible for running your home Studio successfully.

The main function of this role is to drive revenue and profitability, manage the day-to-day operations of the Studio, and support the team.

You will champion exceptional customer service within the Studio, create a happy working environment for employees, and ensure continual financial growth and meeting KPIs.

This candidate must have hands‑on experience with customers and previous experience working within beauty, retail and/or a spa environment.

NVQ level 3 beauty is preferred but not a requirement.

Key Duties and Responsibilities

Responsibilities for this role include, but are not limited to

• Ensure all teams KPI targets are consistently met, and where not achieved the team have step‑by‑step feedback and coaching tools to help them improve.
• To have a strong focus on client loyalty. Assess occupancy rates – inspiring the team to continually improve their occupancy and re‑book goals.
• Manage Studio inventory to ensure the Studio is stocked with the necessary products and tools/equipment required to carry out the full range of workouts.
• Ensure all team members adapt client conversations where appropriate, strengthening the interaction and engagement at all stages of the workout and service, and maximizing every sales opportunity to achieve all set KPIs.
• Train and onboard new team members into the business, ensuring they are fully aware of Face Gym’s culture and ways of working, as well as being fully informed on all operational practices.
• Take ownership of Studio targets, ensuring these are broken down and communicated on a daily basis, so all team members are working towards their daily goals.
• Ensure Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment, and take responsibility to keep the Studios and work stations clean and presentable.
• Support the team with overcoming selling challenges and create retail theatre to attract and entice new customers during any downtime.

Actively train and develop each team member as needed, and reach out to the education team when required.

• Confidently manage and overcome customer complaints and challenges in the Studio and over the phone, working closely with customer care to ensure all complaints are dealt with effectively and timely.
• Ensure an inclusive environment in the Studio at all times, embedding the Family Values and creating an environment of support and respect.
• Have flexibility to step in and cover workouts as and when needed, for example when there is trainer sickness or annual leave.
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