Store Operations Team Leader

You'll be a visual merchandiser and leader - you'll be the one who brings it all to life for our customers. You'll lead a passionate team, keep standards sky-high and help create the kind of shopping experience customers love and colleagues feel proud of. It's a fast-paced, hands-on role that takes real energy and focus. But when everything comes together and you see our customers' joy and those sales climbing - it's seriously rewarding. We're looking for someone who's got an eye for detail, a love of good design, and the drive to keep things moving.

• Be customer obsessed - consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way.
• Promote a culture of upselling, coaching the team on how to guide customers to what they might love, boosting impulse buys and basket sizes.
• Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
• Keep energy levels high by building team spirit, celebrating wins (big and small), and being the positive energy that everyone needs.
• Have a clear plan for each day, so everyone knows what they're doing and why it matters.
• Check in with your team in wellbeing 121's, progress and career conversations and support our store succession plan.
• Support the Leadership Team in bringing the Engagement Action Plan to life.
• Take ownership - be clear on the "why" behind what we're doing and bring your team with you every step of the way.
• Get out on the shopfloor every day with your Store Coach - spot wins, fix snags, and make sure the day runs smoothly.
• Grow your team by coaching and mentoring - always be on the lookout for tomorrow's leaders.
• You are customer obsessed - you inspire your team to put customers first and lead by example in every interaction.
• You've got some solid management experience under your belt, ideally in a customer-facing role like retail or hospitality, where rolling up your sleeves and getting stuck in was all part of the job.
• You know how to boost business performance and smash KPIs, all while keeping the store looking its best.
• You're passionate about creating brilliant shopping experiences that customers remember.
• You're a true team player, someone who knows how to communicate clearly, build strong connections, and lead a happy, high-performing team.
• We're not after a carbon copy of anyone else. We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.

Dunelm is committed to becoming an inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of age, race, religion, disability, gender or sexual identity, socio-economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our colleagues.

We have adapted our ways of working to make sure everyone can feel at home, wherever they work. For most roles, we offer flexible working options. In our stores, they include opportunities to work on a part-time basis, seasonal contracts, or adjusted hours to accommodate the important things in your life outside work.

Wellbeing is more than just a buzzword here. From our Wellbeing Buddies and Mental Health First Aid training to our progressive parental leave, menopause policies and Colleague Support Fund, we're committed to supporting our colleagues in every area - and at every stage - of their lives.

Pay - £16.70 per hour Salary Equivalent - £34,731.09 plus overtime. This is a minimum 40hrs per week position.

We take real pride in our shop floor - it's where our customers fall in love with our products. You'll be the creative force behind that joy. You’ll turn every shelf, display, and corner into an experience that delights, inspires, and makes shopping feel effortless.

• 25 days annual holiday plus your birthday off to celebrate, and another day when you move home, so you can get settled in.
• Generous discounts on all our own products, in-store and online to help you make your house a home.
• Instant discounts with a range of other companies to help you stretch your budget.
• Salary Advance so you can access up to 50% of the money you've earned during the month, rather than having to wait until pay day.
• Outstanding development opportunities and all the support you need to grow your career the way you want.
• Cycle to work scheme to help you keep your fitness up and your travel costs down.