At a Glance
- Tasks: Be the friendly face of our store, helping customers find what they need and creating memorable experiences.
- Company: Join Dunelm, a leading homewares retailer with a vibrant team culture.
- Benefits: Enjoy 25 days holiday, generous discounts, and flexible working options.
- Other info: Great opportunities for personal growth and development in a supportive workplace.
- Why this job: Make a real impact by delivering joyful customer experiences in a fast-paced environment.
- Qualifications: No specific qualifications needed, just a passion for helping others and a sociable nature.
The predicted salary is between 18900 - 23100 £ per year.
Our Sales Assistants are the foundation of our stores - a brilliant team at the heart of everything we do. With a focus on creating great experiences, they're the first to lend a helping hand, always ready to offer support and guidance. Whether it's finding the perfect item or offering a little inspiration, they make sure every customer leaves with exactly what they came for, and a lasting impression that brings them back time and time again.
You'll be customer obsessed - consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way. Whilst your focus may be on one or more of these areas, you'll be trained in all aspects of customer-facing store life, such as:
- Tills - Offering a friendly and efficient checkout experience. You'll take the time to check everything's complete and pack fragile items with care, making sure every shopper leaves feeling confident their items will arrive home safely and in perfect condition.
- Shop Floor - Helping shoppers find exactly what they're looking for - and maybe even something they didn't know they needed. You'll offer friendly, knowledgeable support that leaves a lasting impression, building loyalty through genuine service and a real passion for our products and people.
- Hosting - When something isn't available on the shelves, you'll step in with confidence, using our iPad systems to place orders for home delivery, making sure no one leaves empty-handed. You'll also be trained to deliver our fantastic Made to Measure service, helping create bespoke curtains and blinds tailored to each shopper's needs.
- Stock & Delivery - A hands-on role that involves some heavy lifting and plenty of variety. While you'll be taking in deliveries, checking stock, and replenishing the shop floor, this isn't just a backroom job - it's customer-facing too. You'll keep displays looking their best, update pricing, and recover the store after busy periods, all while staying tuned in to what shoppers need and making sure everything's easy to find, well-presented, and ready to go.
You are customer obsessed - you put customers first in every interaction. You'll enjoy contributing to a welcoming environment that feels like home, for our colleagues and our customers. You'll bring your sociable nature and enthusiasm to a fast-paced retail environment, where your energy and passion help create lasting impressions and meaningful moments for everyone who visits us. You'll support your colleagues across the store and work together to create a smooth, enjoyable experience for everyone, ensuring everything runs efficiently and with the customer in mind at every step.
We're not after a carbon copy of anyone else. We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home. Dunelm is committed to becoming an inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of age, race, religion, disability, gender or sexual identity, socio-economic background or education.
We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our colleagues. We have adapted our ways of working to make sure everyone can feel at home, wherever they work. For most roles, we offer flexible working options. In our stores, they include opportunities to work on a part-time basis, seasonal contracts, or adjusted hours to accommodate the important things in your life outside work.
Wellbeing is more than just a buzzword here. From our Wellbeing Buddies and Mental Health First Aid training to our progressive parental leave, menopause policies and Colleague Support Fund, we're committed to supporting our colleagues in every area - and at every stage - of their lives.
We want you to get as much out of working with us as possible. That's why we'll do everything we can to engage you in the process of learning, and encourage you to explore new opportunities around your particular skills and interests.
For you, this includes:
- Thrive, our learning and skills platform which gives you a blended, bite-sized, social learning experience with learning relevant to your role.
- Our Step Up programme which is designed to prepare you for a Team Leader role.
- Personal Effectiveness workshops and self-led learning, also delivered through Thrive.
- Apprenticeships opportunities relevant to your role - from level 2 (equivalent to GCSE) through to Level 7 (equivalent to Masters).
- Colleague Development Fund to support colleagues in accessing external training relevant to your role.
- Coaching and mentoring opportunities to support you in your current role and help you prepare for the next.
- Functional academies that offer training to support you in the technical aspects of your role.
- Self-awareness tools to help you understand what really matters to you, and where your own talents and ambitions lie.
- Our Enterprise Leadership Programme designed specifically for our strong growth potential.
- Heads of Department to help them reach the next level in their career.
- Our INSPIRE Programme designed for our strong growth potential senior managers across the business to enhance their leadership capability.
Today, Dunelm is a leader in the £11bn UK homewares market. With over 200 stores across the country and a successful online operation - dunelm.com - we offer over 60,000 products across a broad range of categories.
Benefits include:
- 25 days annual holiday plus your birthday off to celebrate, and another day when you move home, so you can get settled in.
- Generous discounts on all our own products, in-store and online to help you make your house a home.
- Instant discounts with a range of other companies to help you stretch your budget.
- Salary Advance so you can access up to 50% of the money you've earned during the month, rather than having to wait until pay day.
- Outstanding development opportunities and all the support you need to grow your career the way you want.
- Cycle to work scheme to help you keep your fitness up and your travel costs down.
Sales Assistants in Oldbury employer: Today, Dunelm
Dunelm is an exceptional employer that prioritises the wellbeing and development of its colleagues, offering a vibrant work culture where inclusivity and engagement are at the forefront. With a strong commitment to employee growth through tailored training programmes and flexible working options, you will thrive in a supportive environment that champions innovation and customer satisfaction. Located at the heart of the UK homewares market, Dunelm provides a dynamic setting for those passionate about logistics and delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistants in Oldbury
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Today, Dunelm, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Sales Assistants in Oldbury
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Today, Dunelm that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Today, Dunelm will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Today, Dunelm and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Today, Dunelm
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Today, Dunelm, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Today, Dunelm!
