Customer Experience Manager - Designate in Leeds

We have a fantastic opportunity to join as Customer Experience Manager (Customer Experience Coach) to cover stores in our West Yorkshire area. As a Coach, you will look after all stock processes and commercial activities but also deputise for the Store Manager (Store Coach) in their absence.

Find your happy place: Our colleagues are our foundations; a wonderful team of people at the heart of our stores. With customer focus as the number one priority, our Sales Assistants and Management teams are the first point of call for lending a helping hand and are always interacting with customers, ensuring they leave with exactly what they want and a positive lasting impression.

As a Deputy Store Coach, you will be responsible for commercially driving the store forward through strong stock controls and product availability, planning and execution of campaigns, and most importantly, ensuring our customers receive an amazing shopping experience.

• Trading the store to ensure strong sales growth through the completion of key weekly activities such as merchandising the store and ensuring campaigns are completed within timescales provided.
• Ensuring customers have a great shopping experience through product recovery and updated POS and pricing.
• Engrain stock routines into all colleagues to ensure high stock integrity and warehouse procedures.
• Lead by example and create an excellent culture and working environment for your team through great colleague engagement.
• Manage a team of around 30 colleagues and direct line management of 3 Team Leaders who oversee certain instore departments/areas.
• Assist the Store Coach day-to-day and take full responsibility for all aspects of running a successful store in their absence.

Dunelm is committed to becoming an inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of age, race, religion, disability, gender or sexual identity, socio-economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our colleagues.

Our commitment to you: Accessibility allows everyone to have an equitable chance when applying and showing off their potential, which helps us create a more inclusive and diverse team that brings fresh ideas and perspectives. Should you need it, we have an accessibility tool available in the top menu to support you when you're completing your application. If you require any other reasonable adjustments during the application and assessment process, reach out to your recruitment partner.

Work your way: We have adapted our ways of working to make sure everyone can feel at home, wherever they work. For most roles, we offer flexible working options. In our stores, they include opportunities to work on a part-time basis, seasonal contracts, or adjusted hours to accommodate the important things in your life outside work.

Wellbeing is more than just a buzzword here. From our Wellbeing Buddies and Mental Health First Aid training to our progressive parental leave, menopause policies and Colleague Support Fund, we're committed to supporting our colleagues in every area - and at every stage - of their lives. Through our partnership with the Retail Trust, everyone at Dunelm has free access to a 24/7 Virtual GP, as well as therapy and counselling, plus information, guidance and advice in all areas of financial, emotional and physical wellbeing.

Take opportunities: Meet Amanda, our Chief Stores and People Director, who shares how she feels empowered to take opportunities every day, why Dunelm is her happy place, and why it's a really exciting time to join us.

Look in our toy box: Of course, you should never judge a business by its tech stack. But take a peek at the range of technologies our engineers and developers are currently playing with.

Dazzling design: At Dunelm, we love every aspect of the design process. We're continually researching new developments in packaging, materials and production methods, tapping into new data insights and keeping track of changing lifestyle trends. We're hugely collaborative in the way we work. Together, the teams here have a direct impact on our success, creating amazing products that drive sales and delight our customers, as well as providing direction for our wide and varied range of brands.

We want you to get as much out of working with us as possible. That's why we'll do everything we can to engage you in the process of learning, and encourage you to explore new opportunities around your particular skills and interests. For you, this includes:

• Thrive, our learning and skills platform which gives you a blended, bite-sized, social learning experience with learning relevant to your role.
• Our Step Up programme which is designed to prepare you for a Team Leader role.
• Personal Effectiveness workshops and self-led learning, also delivered through Thrive.
• Apprenticeships opportunities relevant to your role - from level 2 (equivalent to GCSE) through to Level 7 (equivalent to Masters).
• Colleague Development Fund to support colleagues in accessing external training relevant to your role.
• Coaching and mentoring opportunities to support you in your current role and help you prepare for the next.
• Functional academies that offer training to support you in the technical aspects of your role.
• Self-awareness tools to help you understand what really matters to you, and where your own talents and ambitions lie.
• Our Enterprise Leadership Programme designed specifically for our strong growth potential Heads of Department to help them reach the next level in their career.
• Our INSPIRE Programme designed for our strong growth potential senior managers across the business to enhance their leadership capability.

Previous management experience, preferably in a retail environment where you've needed to be commercially driven and taken a hands-on approach in day-to-day activity. Part-time working days can be flexible but ideally working on Monday, Friday and Saturday or Sunday. Demonstrate a proven background in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards. A passion for stock management and delighting your customers by ensuring an unrivalled shopping experience. A team-oriented person, able to communicate effectively and build high performing and highly engaged teams.

Today, Dunelm is a leader in the £11bn UK homewares market. With over 200 stores across the country and a successful online operation - dunelm.com - we offer over 60,000 products across a broad range of categories. Along with competitive rates of pay, we offer a range of other great benefits to help you make your money go further:

• 25 days annual holiday plus your birthday off to celebrate, and another day when you move home, so you can get settled in.
• Generous discounts on all our own products, in-store and online to help you make your house a home.
• Instant discounts with a range of other companies to help you stretch your budget.
• Salary Advance so you can access up to 50% of the money you've earned during the month, rather than having to wait until payday.
• Outstanding development opportunities and all the support you need to grow your career the way you want.
• Cycle to work scheme to help you keep your fitness up and your travel costs down.