At a Glance
- Tasks: Serve delicious coffee and food while creating joyful experiences for customers.
- Company: Join Dunelm, a leading homewares retailer with a vibrant team culture.
- Benefits: Enjoy 25 days holiday, generous discounts, and flexible working options.
- Other info: Great opportunities for personal growth and career development await you.
- Why this job: Be at the heart of customer happiness and make every moment count.
- Qualifications: Customer-focused attitude and teamwork skills are essential.
The predicted salary is between 21600 - 26400 £ per year.
Your local store is looking for a minimum of 16 hours per week Barista/Coffee Shop Assistant. From the first coffee poured to the final smile shared, every moment in Pausa is a chance to brighten someone's day - and you'll be right at the centre of it all. Our coffee shops, affectionately titled Pausa, are positively thriving and it is our Coffee Shop Assistants that are at the very heart of their success.
You'll take pride in every cup you pour, build expert knowledge of our product range and meaningfully connect with our customers. Whether it's a regular grabbing their usual or a first‑time visitor, you'll make sure every customer leaves feeling better than when they arrived. It's a busy, hands‑on role that takes energy, focus and a fair bit of graft.
Whilst meeting high standards for Health and Safety and Food Hygiene, our Coffee Shop Assistants function as part of a tight-knit team, working well under pressure and excelling in product knowledge to deliver an exceptional experience for our customers.
- Be customer obsessed - consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way.
- Serving hot and cold beverages that delight our customers.
- Dishing up our delicious savoury and sweet food items, ensuring presentation sparks joy.
- Ensuring all cooked food is nice and hot so they can be enjoyed as intended.
- Keeping the restaurant tables clear and sanitised as promptly as possible to maintain our customers' high expectations.
- Providing an exceptional standard of cleanliness throughout the kitchen, service area and restaurant.
- Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
We're not after a carbon copy of anyone else. We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.
We are seeking applications from candidates who share our values and celebrate diversity in all its forms. Our commitment to you includes accessibility tools available to support you during your application process.
We have adapted our ways of working to ensure everyone can feel at home, wherever they work. For most roles, we offer flexible working options, including opportunities to work on a part-time basis.
Wellbeing is more than just a buzzword here. We're committed to supporting our colleagues in every area - and at every stage - of their lives.
You are customer obsessed - you put customers first in every interaction. You're flexible, able to work across weekends and evenings. You have previous experience working closely with a team and ideally have prior work experience in a similar environment. You are a friendly, hard‑working individual who loves to provide a joyful customer dining experience. You are a team player who never fails to contribute and loves the satisfaction of a job well done and a smile on our customers' faces.
Today, Dunelm is a leader in the £11bn UK homewares market. With over 200 stores across the country and a successful online operation, we offer over 60,000 products across a broad range of categories.
Benefits include:
- 25 days annual holiday plus your birthday off to celebrate, and another day when you move home.
- Generous discounts on all our own products, in‑store and online.
- Instant discounts with a range of other companies.
- Salary Advance so you can access up to 50% of the money you've earned during the month.
- Outstanding development opportunities and all the support you need to grow your career.
- Cycle to work scheme to help you keep your fitness up and your travel costs down.
Louise, Coffee Shop Assistant in Cardiff employer: Today, Dunelm
Dunelm is an exceptional employer that prioritises the wellbeing and development of its colleagues, offering a vibrant work culture where inclusivity and engagement are at the forefront. With a strong commitment to employee growth through tailored training programmes and flexible working options, you will thrive in a supportive environment that champions innovation and customer satisfaction. Located at the heart of the UK homewares market, Dunelm provides a dynamic setting for those passionate about logistics and delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Louise, Coffee Shop Assistant in Cardiff
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Today, Dunelm and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Louise, Coffee Shop Assistant in Cardiff
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Today, Dunelm that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Today, Dunelm.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Today, Dunelm get a sense of who you are beyond your experience!
How to prepare for a job interview at Today, Dunelm
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Today, Dunelm and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
