At a Glance
- Tasks: Be the friendly face of our store, helping customers find what they need and ensuring a smooth checkout experience.
- Company: Join Dunelm, a leading homewares retailer with a vibrant team culture.
- Benefits: Enjoy competitive pay, generous discounts, flexible hours, and fantastic career development opportunities.
- Other info: Dunelm values diversity and offers a supportive environment for all.
- Why this job: Make a real impact by creating memorable shopping experiences for customers every day.
- Qualifications: No specific qualifications needed, just a passion for customer service and teamwork.
The predicted salary is between 9.9 - 12.1 £ per hour.
Our Sales Assistants are the foundation of our stores - a brilliant team at the heart of everything we do.
With a focus on creating great experiences, they're the first to lend a helping hand, always ready to offer support and guidance.
Whether it's finding the perfect item or offering a little inspiration, they make sure every customer leaves with exactly what they came for, and a lasting impression that brings them back time and time again.
As a self-service till specialist, you'll be right where the action is, supporting customers at one of the most important parts of their shopping journey.
Whether someone's in a hurry, looking for a bit of help, or just wants a friendly face nearby, you'll be there to make sure everything runs smoothly.
You'll be confident using our tech, quick to solve any hiccups, and always ready to step in with a smile.
You'll keep an eye on multiple tills at once, making sure no customer feels unseen or stuck.
It's all about creating a checkout experience that's fast, friendly, and fuss-free.
Because when the last thing a customer sees is great service, it's the first thing they remember.
- You'll be customer obsessed - always considering the impact of your actions on the customer experience and striving to deliver joyful experiences in the most effective and thoughtful way
- You'll consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience
- Serving our customers at checkouts across different types of tills, handling in store purchases, as well as in-store and online returns.
- Overseeing multiple self-service tills and supporting when required, ensuring all items are scanned correctly and maintaining the cleanliness and functionality of tills.
- Serving customers who have purchased via Click & Collect.
- Shop Floor - Helping shoppers find exactly what they're looking for - and maybe even something they didn't know they needed.
You'll offer friendly, knowledgeable support that leaves a lasting impression, building loyalty through genuine service and a real passion for our products and people
- Hosting - When something isn't available on the shelves, you'll step in with confidence, using our i Pad systems to place orders for home delivery, making sure no one leaves empty-handed.
You'll also be trained to deliver our fantastic Made to Measure service, helping create bespoke curtains and blinds tailored to each shopper’s needs.
And when it comes to styling key areas like our ever-popular bedding displays, you'll bring inspiration to life - giving customers the chance to feel the fabrics and find the perfect pieces for their home
- Stock & Delivery - A hands‑on role that involves some heavy lifting and plenty of variety.
While you'll be taking in deliveries, checking stock, and replenishing the shop floor, this isn’t just a backroom job - it's customer-facing too.
You'll keep displays looking their best, update pricing, and recover the store after busy periods, all while staying tuned in to what shoppers need and making sure everything's easy to find, well‑presented, and ready to go
- You are customer obsessed - you put customers first in every interaction
- The ability to multitask and oversee multiple self‑service tills in use at the same time and the confidence to offer assistance when required.
- You'll enjoy contributing to a welcoming environment that feels like home, for our colleagues and our customers
- You'll bring your sociable nature and enthusiasm to a fast‑paced retail environment, where your energy and passion help create lasting impressions and meaningful moments for everyone who visits us
- You'll support your colleagues across the store and work together to create a smooth, enjoyable experience for everyone, ensuring everything runs efficiently and with the customer in mind at every step
We're not after a carbon copy of anyone else.
We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.
D&I statement Dunelm is committed to becoming an inclusive business that is representative of our customers and locations.
We recognise the value in diversity and welcome applications from all candidates regardless of age, race, religion, disability, gender or sexual identity, socio-economic background or education.
We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our colleagues.
We are seeking applications from candidates who share our values and celebrate diversity in all its forms.
Our commitment to you Accessibility allows everyone to have an equitable chance when applying and showing off their potential, which helps us create a more inclusive and diverse team that brings fresh ideas and perspectives.
Should you need it, we have an accessibility tool available in the top menu to support you when you're completing your application.
If you require any other reasonable adjustments during the application and assessment process, reach out to your recruitment partner.
Work your way We have adapted our ways of working to make sure everyone can feel at home, wherever they work.
For most roles, we offer flexible working options.
In our stores, they include opportunities to work on a part‑time basis, seasonal contracts, or adjusted hours to accommodate the important things in your life outside work
Wellbeing is more than just a buzzword here From our Wellbeing Buddies and Mental Health First Aid training to our progressive parental leave, menopause policies and Colleague Support Fund, we're committed to supporting our colleagues in every area - and at every stage - of their lives.
Through our partnership with the Retail Trust, everyone at Dunelm has free access to a 24/7 Virtual GP, as well as therapy and counselling, plus information, guidance and advice in all areas of financial, emotional and physical wellbeing.
Taking opportunities
Meet Amanda, our Chief Stores and People Director, who shares how she feels empowered to take opportunities every day, why Dunelm is her happy place, and why it's a really exciting time to join us.
Look in our toy box
Of course, you should never judge a business by its tech stack. But take a peek at the range of technologies our engineers and developers are currently playing with.
Dazzling design
At Dunelm, we love every aspect of the design process.
We're continually researching new developments in packaging, materials and production methods, tapping into new data insights and keeping track of changing lifestyle trends.
We're hugely collaborative in the way we work.
Together, the teams here have a direct impact on our success, creating amazing products that drive sales and delight our customers, as well as providing direction for our wide and varied range of brands.
For you, this includes
- Thrive, our learning and skills platform which gives you a blended, bite‑size, social learning experience with learning relevant to your role
- Our Step Up programme which is designed to prepare you for a Team Leader role
- Personal Effectiveness workshops and self‑led learning, also delivered through Thrive
- Apprenticeships opportunities relevant to your role - from level 2 (equivalent to GCSE) through to Level 7 (equivalent to Masters)
- Colleague Development Fund to support colleagues in accessing external training relevant to your role
- Coaching and mentoring opportunities to support you in your current role and help you prepare for the next
- Functional academies that offer training to support you in the technical aspects of your role
- Self‑awareness tools to help you understand what really matters to you, and where your own talents and ambitions lie
- Our Enterprise Leadership Programme designed specifically for our strong growth potential Heads of Department to help them reach the next level in their career
- Our INSPIRE Programme designed for our strong growth potential senior managers across the business to enhance their leadership capability
Today, Dunelm is a leader in the £11bn UK homewares market.
With over 200 stores across the country and a successful online operation - dunelm. com - we offer over 60,000 products across a broad range of categories.
But where did it all begin?
Along with competitive rates of pay, we offer a range of other great benefits to help you make your money go further.
- 25 days annual holiday plus your birthday off to celebrate, and another day when you move home, so you can get settled in
- Generous discounts on all our own products, in‑store and online to help you make your house a home
- Instant discounts with a range of other companies to help you stretch your budget
- Salary Advance so you can access up to 50% of the money you've earned during the month, rather than having to wait until pay day
- Outstanding development opportunities and all the support you need to grow your career the way you want
- Cycle to work scheme to help you keep your fitness up and your travel costs down
- #J-18808-Ljbffr
Sales Assistants in Cambridge employer: Today, Dunelm
Dunelm is an exceptional employer that prioritises the wellbeing and development of its colleagues, offering a vibrant work culture where inclusivity and engagement are at the forefront. With a strong commitment to employee growth through tailored training programmes and flexible working options, you will thrive in a supportive environment that champions innovation and customer satisfaction. Located at the heart of the UK homewares market, Dunelm provides a dynamic setting for those passionate about logistics and delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistants in Cambridge
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Today, Dunelm, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Sales Assistants in Cambridge
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Today, Dunelm that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Today, Dunelm will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Today, Dunelm and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Today, Dunelm
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Today, Dunelm, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Today, Dunelm!
