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- Tasks: Deliver unforgettable dining experiences and support guests throughout their journey.
- Company: TOCA Social, the world's first football-themed dining and entertainment venue.
- Benefits: Earn up to £20 per hour, enjoy free meals, and access local discounts.
- Why this job: Join a fun, energetic team and be part of an exciting new concept!
- Qualifications: Great attitude, quick learner, and a passion for making people happy.
- Other info: Flexible hours with opportunities for career progression as we expand!
The predicted salary is between 12 - 20 £ per hour.
TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024 and our Westfield London venue in 2025. So far in 2026 we have opened our first venue in the US in Dallas and are set to open in Mexico and Paris later in 2026! At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!
Benefits
- £12.21 per hour plus service charge! (Up to £20 per hour OTE)
- Complimentary TOCA games!
- Huge discounts on our F&B
- Free meal whilst on shift
- Local retail & hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Great progression opportunities as we expand!
Job Highlights
- Location: TOCA Social, Westfield White City, London, W12 7GF
- Reports to: Hospitality Manager
- Hours Required: Part Time and Full Time roles available. Candidates must be flexible to work evenings and weekends.
The dynamic role of a Hospitality Champion means no 2 days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests’ journey together to deliver memorable experiences! We’re passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments to support the venue as and when necessary!
Role Scope & Responsibilities
- Greeting & supporting guests through their journey to provide a best in class experience
- Taking guest orders, delivering food and drinks and checking in with guests
- Conducting box demo’s and delivering steps of service to the TOCA Social standards
- Handling guest enquiries and bookings in person and via phone and upselling where possible
- Managing our cloakroom and boot room as needed
- Walking guests through our F&B offering and making recommendations
- Having an eye for opportunity to exceed expectations in a positive, surprising and delightful manner
- Ensuring guest facing areas are clean and presentable at all times
- Assisting guests with transactions in an efficient & timely manner, being accountable for all transactions
- Proving clear and concise communication to teammates to minimise disruption to guests
- Ensuring all items/stock are replenished and available to guests
- Supporting kitchen and bar teams when necessary e.g. preparing food, making cocktails etc - you’ll be a ‘jack of all trades!’
- Following all health & safety and allergy procedures
- Providing basic tech troubleshooting
- Being flexible in covering a range of duties in line with business needs when required
Qualifications & Experience
- A punctual and reliable individual with a great attitude and work ethic!
- A quick learner with the ability to work under pressure in a fast paced environment
- Passionate about delivering top quality experiences
- A willingness and desire to make people happy and deliver genuine and memorable experiences
- Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)
Waiter/ Waitress- Westfield, White City, London employer: TOCA Social
Contact Detail:
TOCA Social Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/ Waitress- Westfield, White City, London
✨Tip Number 1
Get to know the venue! Before your interview, pop into TOCA Social and soak up the atmosphere. Familiarise yourself with the vibe and the menu so you can chat about it during your interview. It shows you're genuinely interested and ready to jump in!
✨Tip Number 2
Network like a pro! Reach out to current or former employees on social media. Ask them about their experiences and any tips they might have for landing a role. Plus, it could give you an inside edge when applying through our website!
✨Tip Number 3
Practice makes perfect! Role-play common interview questions with a friend. Think about how you’d handle guest interactions or tricky situations. The more comfortable you are, the better you'll shine during the real deal!
✨Tip Number 4
Show off your personality! When you apply, let your unique traits shine through. Whether it's your sense of humour or your passion for hospitality, we want to see the real you. Remember, we’re all about creating memorable experiences at TOCA Social!
We think you need these skills to ace Waiter/ Waitress- Westfield, White City, London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm for working in a fun and energetic environment like TOCA Social.
Tailor Your Application: Make sure to tailor your application to the role of Waiter/Waitress. Highlight any relevant experience you have in hospitality or customer service, and mention how you can contribute to creating memorable experiences for our guests.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand. This will help us get a quick sense of who you are!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and it shows that you’re serious about joining the TOCA Social team. We can’t wait to hear from you!
How to prepare for a job interview at TOCA Social
✨Know the TOCA Social Vibe
Before your interview, get familiar with TOCA Social's unique dining and entertainment concept. Understand how they blend football with a fun atmosphere. This will help you show your enthusiasm for the role and how you can contribute to creating memorable experiences for guests.
✨Show Off Your People Skills
As a waiter or waitress, your ability to connect with guests is crucial. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to make someone’s experience special – this will demonstrate your passion for delivering top-quality experiences.
✨Be Ready to Roll Up Your Sleeves
TOCA Social values flexibility and teamwork. Be prepared to discuss how you can adapt to different roles and support various departments. Share any experiences where you’ve had to jump in and help out, as this shows you're a true 'jack of all trades' and ready to contribute wherever needed.
✨Ask Questions That Matter
At the end of your interview, don’t forget to ask insightful questions! Inquire about training opportunities, team culture, or how they ensure a fun environment for both staff and guests. This shows your genuine interest in the role and helps you gauge if TOCA Social is the right fit for you.