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- Tasks: Join us as a Waiter/Waitress, delivering unforgettable dining experiences in a vibrant atmosphere.
- Company: TOCA Social is revolutionising dining with a unique football-themed entertainment experience.
- Benefits: Earn up to £20 per hour, enjoy free meals, discounts, and access to complimentary games!
- Why this job: Be part of an energetic team, develop your skills, and grow with us as we expand!
- Qualifications: We seek punctual, reliable individuals with a positive attitude and a passion for customer service.
- Other info: Flexible hours available; perfect for students looking to balance work and studies!
TOCA Social is the world\’s first dining and entertainment experience with a football twist, and it\’s set to change the game Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas and Mexico in 2025
At TOCA Social, Everybody Plays Football knowledge is not required, so if you thrive being in an energetic and fun environment you\’ll quickly fall in love with our concept
Benefits:
You\’ll have full access to our TOCA Treats, which includes (but is not limited to):
- £12.21 per hour plus service charge (Up to £20 per hour OTE)
- Complimentary TOCA games
- Huge discounts on our F&B
- Free meal whilst on shift
- Local retail & hospitality discounts
- Teammate Assistance Programme with access to free counselling sessions
- Great progression opportunities as we expand
Job Highlights:
Location: TOCA Social, Westfield White City, London, W12 7GF
Reports to: Hospitality Manager
Hours Required: Part Time and Full Time roles available. Candidates must be flexible to work evenings and weekends.
The dynamic role of a Hospitality Champion means no 2 days are the same at TOCA Social You are responsible for bringing together multiple elements of our guests\’ journey together to deliver memorable experiences We\’re passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments to support the venue as and when necessary
Role Scope & Responsibilities:
With a can-do attitude, we\’ll provide you with the tools and training you need to be a Hospitality Champion which involves:
- Greeting & supporting guests through their journey to provide a best in class experience
- Taking guest orders, delivering food and drinks and checking in with guests
- Conducting box demo\’s and delivering steps of service to the TOCA Social standards
- Handling guest enquiries and bookings in person and via phone and upselling where possible
- Managing our cloakroom and boot room as needed
- Walking guests through our F&B offering and making recommendations
- Having an eye for opportunity to exceed expectations in a positive, surprising and delightful manner
- Ensuring guest facing areas are clean and presentable at all times
- Assisting guests with transactions in an efficient & timely manner, being accountable for all transactions
- Proving clear and concise communication to teammates to minimise disruption to guests
- Ensuring all items/stock are replenished and available to guests
- Supporting kitchen and bar teams when necessary e.g. preparing food, making cocktails etc – you\’ll be a \’jack of all trades\’
- Following all health & safety and allergy procedures
- Providing basic tech troubleshooting
- Being flexible in covering a range of duties in line with business needs when required
Qualifications & Experience:
- A punctual and reliable individual with a great attitude and work ethic
- A quick learner with the ability to work under pressure in a fast paced environment
- Passionate about delivering top quality experiences
- A willingness and desire to make people happy and deliver genuine and memorable experiences
- Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates)
Waiter/ Waitress- Westfield, White City, London employer: TOCA Social
Contact Detail:
TOCA Social Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/ Waitress- Westfield, White City, London
✨Tip Number 1
Familiarise yourself with TOCA Social's unique dining and entertainment concept. Understanding their brand and what makes them stand out will help you connect with the team during your interview.
✨Tip Number 2
Showcase your ability to thrive in a fast-paced environment. Share examples from previous roles where you've successfully managed multiple tasks or provided excellent customer service under pressure.
✨Tip Number 3
Demonstrate your enthusiasm for teamwork and flexibility. Highlight experiences where you've collaborated with others or adapted to changing situations, as this is crucial for the dynamic role of a Hospitality Champion.
✨Tip Number 4
Prepare to discuss how you can contribute to creating memorable guest experiences. Think of specific ideas or suggestions that align with TOCA Social's mission to deliver fun and engaging dining experiences.
We think you need these skills to ace Waiter/ Waitress- Westfield, White City, London
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Waiter/Waitress position at TOCA Social. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised CV: Create a CV that showcases your hospitality experience, customer service skills, and any relevant training. Use clear headings and bullet points to make it easy to read, and ensure it reflects your personality and enthusiasm for the role.
Write a Compelling Cover Letter: In your cover letter, express your passion for providing excellent customer service and your excitement about working in a dynamic environment like TOCA Social. Mention specific examples of how you've contributed to memorable guest experiences in the past.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and up-to-date. A polished application reflects your attention to detail.
How to prepare for a job interview at TOCA Social
✨Show Your Enthusiasm
TOCA Social thrives on energy and fun, so make sure to express your excitement about the role. Share why you love working in hospitality and how you can contribute to creating memorable experiences for guests.
✨Demonstrate Flexibility
Since the role requires flexibility with hours, be prepared to discuss your availability. Highlight any previous experience where you adapted to changing situations or took on various responsibilities.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest interactions. Think of examples from past experiences where you successfully managed difficult situations or exceeded customer expectations.
✨Know the Company Culture
Familiarise yourself with TOCA Social's unique dining and entertainment concept. Understanding their values and mission will help you align your answers with what they are looking for in a Hospitality Champion.
