At a Glance
- Tasks: Deliver unforgettable dining experiences and support guests throughout their journey.
- Company: Join TOCA Social, the first football-themed dining and entertainment venue in the world!
- Benefits: Earn up to £20 per hour with great discounts and complimentary games.
- Other info: Flexible hours, training opportunities, and a dynamic work environment await you!
- Why this job: Be part of a fun, energetic team and grow your career in hospitality.
- Qualifications: A positive attitude, reliability, and a passion for making people happy.
The predicted salary is between 25000 - 30000 £ per year.
TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas and Mexico in 2025! At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!
Benefits
- £12.21 per hour plus service charge! (Up to £20 per hour OTE)
- Complimentary TOCA games!
- Huge discounts on our F&B
- Free meal whilst on shift
- Local retail & hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Great progression opportunities as we expand!
Job Highlights
- Location: TOCA Social, The O2, Peninsula Square, SE10 0DX
- Reports to: Hospitality Manager
- Hours Required: 15 per week. Candidates must be flexible to work evenings and weekends.
The dynamic role of a Hospitality Champion means no 2 days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests' journey together to deliver memorable experiences! We’re passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments to support the venue as and when necessary!
Role Scope & Responsibilities
- Greeting & supporting guests through their journey to provide a best in class experience
- Taking guest orders, delivering food and drinks and checking in with guests
- Conducting box demos and delivering steps of service to the TOCA Social standards
- Handling guest enquiries and bookings in person and via phone and upselling where possible
- Managing our cloakroom and boot room as needed
- Walking guests through our F&B offering and making recommendations
- Having an eye for opportunity to exceed expectations in a positive, surprising and delightful manner
- Ensuring guest facing areas are clean and presentable at all times
- Assisting guests with transactions in an efficient & timely manner, being accountable for all transactions
- Providing clear and concise communication to teammates to minimise disruption to guests
- Ensuring all items/stock are replenished and available to guests
- Supporting kitchen and bar teams when necessary e.g. preparing food, making cocktails etc - you’ll be a ‘jack of all trades!’
- Following all health & safety and allergy procedures
- Providing basic tech troubleshooting
- Being flexible in covering a range of duties in line with business needs when required
Qualifications & Experience
- A punctual and reliable individual with a great attitude and work ethic!
- A quick learner with the ability to work under pressure in a fast paced environment
- Passionate about delivering top quality experiences
- A willingness and desire to make people happy and deliver genuine and memorable experiences
- Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)
Waiter/ Waitress - O2, London employer: TOCA Social
At TOCA Social, we pride ourselves on being an innovative and dynamic employer that fosters a vibrant work culture where creativity and collaboration thrive. With exciting venues in London and Birmingham, we offer our employees unique opportunities for growth and development, alongside competitive benefits such as performance-based commissions, discounts, and a supportive Teammate Assistance Programme. Join us to be part of a team that values every individual and is dedicated to delivering unforgettable experiences in a fun and energetic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter/ Waitress - O2, London
✨Tip Number 1
Get to know the venue! Before your interview, pop into TOCA Social and soak up the atmosphere. Familiarising yourself with the vibe will help you connect with the team and show your genuine interest in the role.
✨Tip Number 2
Practice your people skills! As a Hospitality Champion, you'll be interacting with guests all day. Role-play scenarios with friends or family to boost your confidence in handling different situations and making memorable experiences.
✨Tip Number 3
Show off your flexibility! Highlight your ability to adapt to various roles and tasks during the interview. Mention any past experiences where you’ve had to jump in and help out, as this is key for a dynamic environment like TOCA Social.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the TOCA Social family right from the start!
We think you need these skills to ace Waiter/ Waitress - O2, London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for working in a fun and energetic environment like TOCA Social.
Tailor Your Application:Make sure to tailor your application to the role of Hospitality Champion. Highlight any relevant experience you have in customer service or hospitality, and mention how you can contribute to creating memorable experiences for our guests.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand. This will help us get a quick sense of what you bring to the table!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TOCA Social
✨Know the TOCA Social Vibe
Before your interview, get familiar with TOCA Social's unique dining and entertainment concept. Understand how they blend football with hospitality, and think about how you can contribute to creating that energetic atmosphere. This will show your enthusiasm and alignment with their values.
✨Show Off Your People Skills
As a Hospitality Champion, your ability to connect with guests is key. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to make someone's experience memorable—this will resonate well with the interviewers.
✨Be Ready for a Fast-Paced Environment
TOCA Social thrives on energy and quick service. Be prepared to discuss how you handle pressure and multitask effectively. You might even want to share a story about a busy shift where you managed to keep things running smoothly while maintaining a positive attitude.
✨Ask Questions That Matter
At the end of your interview, don’t forget to ask insightful questions. Inquire about training opportunities, team dynamics, or how they ensure a fun environment for both staff and guests. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
