At a Glance
- Tasks: Create unforgettable experiences for guests while serving food and drinks in a fun environment.
- Company: Join TOCA Social, the first dining and entertainment venue with a football twist!
- Benefits: Earn up to £20 per hour, enjoy free meals, and access exclusive discounts.
- Other info: Flexible hours, training opportunities, and a chance to be a hospitality legend!
- Why this job: Be part of an energetic team and grow your career in a unique setting.
- Qualifications: Great attitude, reliability, and a passion for delivering top-notch service.
Overview
TOCA Social is the world\'s first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas and Mexico in 2025!
At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!
Benefits
You’ll have full access to our TOCA Treats, which includes (but is not limited to!):
- £12.21 per hour plus service charge! (Up to £20 per hour OTE)
- Complimentary TOCA games!
- Huge discounts on our F&B
- Free meal whilst on shift
- Local retail & hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Great progression opportunities as we expand!
Job Highlights
Location: TOCA Social, The O2, Peninsula Square, SE10 0DX
Reports to: Hospitality Manager
Hours Required: 15 per week. Candidates must be flexible to work evenings and weekends.
Role Scope & Responsibilities
The dynamic role of a Hospitality Champion means no 2 days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests\' journey together to deliver memorable experiences! We’re passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments to support the venue as and when necessary!
Role Scope & Responsibilities:
- Greeting & supporting guests through their journey to provide a best in class experience
- Taking guest orders, delivering food and drinks and checking in with guests
- Conducting box demo’s and delivering steps of service to the TOCA Social standards
- Handling guest enquiries and bookings in person and via phone and upselling where possible
- Managing our cloakroom and boot room as needed
- Walking guests through our F&B offering and making recommendations
- Having an eye for opportunity to exceed expectations in a positive, surprising and delightful manner
- Ensuring guest facing areas are clean and presentable at all times
- Assisting guests with transactions in an efficient & timely manner, being accountable for all transactions
- Proving clear and concise communication to teammates to minimise disruption to guests
- Ensuring all items/stock are replenished and available to guests
- Supporting kitchen and bar teams when necessary e.g. preparing food, making cocktails etc - you’ll be a ‘jack of all trades!’
- Following all health & safety and allergy procedures
- Providing basic tech troubleshooting
- Being flexible in covering a range of duties in line with business needs when required
Qualifications & Experience
- A punctual and reliable individual with a great attitude and work ethic!
- A quick learner with the ability to work under pressure in a fast paced environment
- Passionate about delivering top quality experiences
- A willingness and desire to make people happy and deliver genuine and memorable experiences
- Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)
Waiter/ Waitress - O2, London in City of London employer: TOCA Social
At TOCA Social, located in the vibrant O2 arena in London, we pride ourselves on being an exceptional employer that fosters a fun and energetic work environment. With competitive pay, complimentary games, and extensive discounts, our team members enjoy a range of benefits while having the opportunity for career progression as we expand our unique dining and entertainment concept. Join us to be part of a dynamic team where every day brings new experiences and the chance to grow within a supportive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter/ Waitress - O2, London in City of London
✨Tip Number 1
Get to know the venue! Before your interview, pop into TOCA Social and soak up the atmosphere. Familiarising yourself with the vibe will help you connect with the team and show your genuine interest in the role.
✨Tip Number 2
Practice your people skills! As a waiter or waitress, you'll be interacting with guests all day. Role-play common scenarios with friends or family to boost your confidence and refine your communication skills.
✨Tip Number 3
Show off your flexibility! Highlight your ability to adapt to different situations during the interview. Mention any past experiences where you’ve successfully juggled multiple tasks or stepped in to help other departments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the TOCA Social family right from the start!
We think you need these skills to ace Waiter/ Waitress - O2, London in City of London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for working in a fun and energetic environment like TOCA Social.
Tailor Your Application:Make sure to tailor your application to the role of Waiter/Waitress. Highlight any relevant experience you have in hospitality or customer service, and mention how you can contribute to creating memorable experiences for our guests.
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read and understand your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at TOCA Social.
How to prepare for a job interview at TOCA Social
✨Know the Venue
Before your interview, take some time to research TOCA Social and its unique dining experience. Familiarise yourself with their concept, especially how they blend football with dining. This will show your genuine interest and help you connect your answers to their values.
✨Show Your Personality
As a waiter or waitress, your personality is key! Be ready to showcase your energetic and fun side during the interview. Practice sharing examples of how you've created memorable experiences for guests in previous roles, as this aligns perfectly with what TOCA Social is all about.
✨Demonstrate Flexibility
Since the role requires flexibility with hours, be prepared to discuss your availability openly. Highlight any past experiences where you adapted to changing situations or took on various responsibilities, showing that you're ready to roll up your sleeves and help out wherever needed.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities and career progression within TOCA Social. This not only shows your enthusiasm for the role but also your desire to grow with the company as it expands.
