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- Tasks: Join us as a Hospitality Champion, creating unforgettable experiences for our guests!
- Company: TOCA Social is revolutionising dining and entertainment with a unique football twist.
- Benefits: Enjoy £12.21 per hour, complimentary games, discounts, and free meals on shift!
- Why this job: Be part of a fun, energetic team with great progression opportunities in a vibrant environment.
- Qualifications: We seek punctual, reliable individuals with a positive attitude and a passion for customer service.
- Other info: Flexible hours, perfect for students looking to balance work and studies!
TOCA Social is the world\’s first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas and Mexico in 2025!
At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!
Benefits
You’ll have full access to our TOCA Treats, which includes (but is not limited to!):
- £12.21 per hour plus service charge! (Up to £20 per hour OTE)
- Complimentary TOCA games!
- Huge discounts on our F&B
- Free meal whilst on shift
- Local retail & hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Great progression opportunities as we expand!
Job Highlights
Location: TOCA Social, The O2, Peninsula Square, SE10 0DX
Reports to: Hospitality Manager
Hours Required: 15 per week. Candidates must be flexible to work evenings and weekends.
The dynamic role of a Hospitality Champion means no 2 days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests\’ journey together to deliver memorable experiences! We’re passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments to support the venue as and when necessary!
Role Scope & Responsibilities
With a can-do attitude, we’ll provide you with the tools and training you need to be a Hospitality Champion which involves:
- Greeting & supporting guests through their journey to provide a best in class experience
- Taking guest orders, delivering food and drinks and checking in with guests
- Conducting box demo’s and delivering steps of service to the TOCA Social standards
- Handling guest enquiries and bookings in person and via phone and upselling where possible
- Managing our cloakroom and boot room as needed
- Walking guests through our F&B offering and making recommendations
- Having an eye for opportunity to exceed expectations in a positive, surprising and delightful manner
- Ensuring guest facing areas are clean and presentable at all times
- Assisting guests with transactions in an efficient & timely manner, being accountable for all transactions
- Proving clear and concise communication to teammates to minimise disruption to guests
- Ensuring all items/stock are replenished and available to guests
- Supporting kitchen and bar teams when necessary e.g. preparing food, making cocktails etc – you’ll be a ‘jack of all trades!’
- Following all health & safety and allergy procedures
- Providing basic tech troubleshooting
- Being flexible in covering a range of duties in line with business needs when required
Qualifications & Experience
- A punctual and reliable individual with a great attitude and work ethic!
- A quick learner with the ability to work under pressure in a fast paced environment
- Passionate about delivering top quality experiences
- A willingness and desire to make people happy and deliver genuine and memorable experiences
- Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)
#J-18808-Ljbffr
Waiter/ Waitress - O2, London employer: TOCA Social
Contact Detail:
TOCA Social Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/ Waitress - O2, London
✨Tip Number 1
Familiarise yourself with TOCA Social's unique dining and entertainment concept. Understanding their football twist and the overall vibe will help you connect with the team during your interview and show that you're genuinely interested in being part of their exciting environment.
✨Tip Number 2
Highlight your ability to work in a fast-paced environment. Share specific examples from previous roles where you've successfully managed multiple tasks under pressure, as this is crucial for the dynamic role of a Hospitality Champion at TOCA Social.
✨Tip Number 3
Demonstrate your customer service skills by preparing anecdotes that showcase how you've gone above and beyond to create memorable experiences for guests. This aligns perfectly with TOCA Social's mission of delivering top-quality experiences.
✨Tip Number 4
Be ready to discuss your flexibility and willingness to assist in various departments. Since the role requires a 'jack of all trades' approach, showing that you're adaptable and eager to learn new skills will make you a standout candidate.
We think you need these skills to ace Waiter/ Waitress - O2, London
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Waiter/Waitress position at TOCA Social. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised CV: Create a CV that showcases your hospitality experience, customer service skills, and any relevant training. Make sure to emphasise your ability to work in a fast-paced environment and your enthusiasm for delivering memorable guest experiences.
Write a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your excitement about working at TOCA Social. Mention specific aspects of the role that appeal to you, such as the dynamic environment and opportunities for progression.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at TOCA Social
✨Show Your Enthusiasm
TOCA Social thrives on energy and fun, so make sure to express your excitement about the role. Share why you love working in hospitality and how you can contribute to creating memorable experiences for guests.
✨Demonstrate Flexibility
Since the role requires flexibility with hours, be prepared to discuss your availability. Highlight any previous experience where you adapted to changing situations or took on various responsibilities.
✨Highlight Teamwork Skills
As a Hospitality Champion, you'll need to work closely with teammates across different departments. Share examples of how you've successfully collaborated with others in past roles to achieve common goals.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest enquiries. Think of specific scenarios from your past experiences where you exceeded customer expectations or resolved issues effectively.
