Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create unforgettable dining experiences while serving guests in a fun, energetic environment.
- Company: Join TOCA Social, the world's first football-themed dining and entertainment venue!
- Benefits: Earn £12.21 per hour plus tips, enjoy free meals, and access local discounts.
- Why this job: Be part of an exciting team and develop your skills in a dynamic setting.
- Qualifications: Must be reliable, passionate about service, and ready to learn in a fast-paced environment.
- Other info: Flexible hours with great progression opportunities as we expand!
Waiter/ Waitress – Bullring, Birmingham- Fixed Term Contract
3 weeks ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
TOCA Social is the world\’s first dining and entertainment experience with a football twist, and it\’s set to change the game! Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas and Mexico in 2025!
At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you\’ll quickly fall in love with our concept!
Benefits
- £12.21 per hour plus service charge! (Up to £20 per hour OTE)
- Complimentary TOCA games!
- Huge discounts on our F&B
- Free meal whilst on shift
- Local retail & hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Great progression opportunities as we expand!
Job Highlights
Location: TOCA SOCIAL, THE BULLRING, 11 St Martin\’s Walk, Birmingham B5 4BU
Reports to: Hospitality Manager
Hours Required: 10/15 per week. This is a Fixed Term role, starting from November 2025 and finishing in January 2026
Candidates must be flexible to work evenings and weekends.
Role Scope & Responsibilities
- Greeting & supporting guests through their journey to provide a best in class experience
- Taking guest orders, delivering food and drinks and checking in with guests
- Conducting box demo\’s and delivering steps of service to the TOCA Social standards
- Handling guest enquiries and bookings in person and via phone and upselling where possible
- Managing our cloakroom and boot room as needed
- Walking guests through our F&B offering and making recommendations
- Having an eye for opportunity to exceed expectations in a positive, surprising and delightful manner
- Ensuring guest facing areas are clean and presentable at all times
- Assisting guests with transactions in an efficient & timely manner, being accountable for all transactions
- Proving clear and concise communication to teammates to minimise disruption to guests
- Ensuring all items/stock are replenished and available to guests
- Supporting kitchen and bar teams when necessary e.g. preparing food, making cocktails etc – you\’ll be a ‘jack of all trades!\’
- Following all health & safety and allergy procedures
- Providing basic tech troubleshooting
- Being flexible in covering a range of duties in line with business needs when required
Qualifications & Experience
- A punctual and reliable individual with a great attitude and work ethic!
- A quick learner with the ability to work under pressure in a fast paced environment
- Passionate about delivering top quality experiences
- A willingness and desire to make people happy and deliver genuine and memorable experiences
- Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)
#J-18808-Ljbffr
Waiter/ Waitress - Bullring, Birmingham- Fixed Term Contract employer: TOCA Social
Contact Detail:
TOCA Social Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/ Waitress - Bullring, Birmingham- Fixed Term Contract
✨Tip Number 1
Get to know the venue! Before your interview, pop into TOCA Social and soak up the atmosphere. Familiarising yourself with the vibe will help you connect with the team and show your genuine interest in the role.
✨Tip Number 2
Practice your people skills! As a Hospitality Champion, you'll be interacting with guests all day. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to deliver those memorable experiences.
✨Tip Number 3
Show off your flexibility! Highlight your willingness to take on various tasks and support different departments. This adaptability is key in a dynamic environment like TOCA Social, so let them know you're ready to roll up your sleeves!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the TOCA Social team. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Waiter/ Waitress - Bullring, Birmingham- Fixed Term Contract
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for working in a fun and energetic environment like TOCA Social.
Tailor Your Application: Make sure to tailor your application to the role of Hospitality Champion. Highlight any relevant experience you have in customer service or hospitality, and mention how you can contribute to creating memorable experiences for our guests.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand. This will help us get a quick sense of what you bring to the table!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TOCA Social
✨Know the Venue
Before your interview, take some time to research TOCA Social and its unique dining experience. Familiarise yourself with their concept and values, as this will show your genuine interest in the role and help you connect with the interviewers.
✨Show Your Personality
As a Hospitality Champion, your personality is key! Be ready to showcase your energetic and fun side during the interview. Share examples of how you've created memorable experiences for guests in the past, and don’t be afraid to let your enthusiasm shine through!
✨Prepare for Role-Specific Questions
Expect questions related to customer service and teamwork. Think about scenarios where you've had to handle difficult situations or worked collaboratively with others. Prepare specific examples that highlight your ability to thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewers. This could be about the training opportunities available or how the team collaborates during busy shifts. It shows you're engaged and eager to learn more about the role and the company culture.
