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- Tasks: Join us as a Hospitality Champion, creating unforgettable experiences for our guests!
- Company: TOCA Social is revolutionising dining with a fun football twist in Birmingham's Bullring.
- Benefits: Earn £12.21 per hour plus service charge, enjoy free meals and discounts!
- Why this job: Be part of an energetic team where every day brings new challenges and opportunities.
- Qualifications: We seek reliable, enthusiastic individuals ready to learn and thrive in a fast-paced environment.
- Other info: Flexible hours available; perfect for students looking to gain experience while having fun!
TOCA Social is the world\’s first dining and entertainment experience with a football twist, and it\’s set to change the game! Our first venue opened in 2021 in The O2, London, and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas, and Mexico in 2025!
At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive in an energetic and fun environment, you\’ll quickly fall in love with our concept!
Benefits:
- £12.21 per hour plus service charge!
- Complimentary TOCA games!
- Huge discounts on our F&B
- Free meal whilst on shift
- Local retail & hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Great progression opportunities as we expand!
Job Highlights:
Location: TOCA SOCIAL, THE BULLRING, 11 St Martin\’s Walk, Birmingham B5 4BU
Reports to: Hospitality Manager
Hours Required: 10/15 per week. Candidates must be flexible to work evenings and weekends.
The dynamic role of a Hospitality Champion means no two days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests\’ journey to deliver memorable experiences. We\’re passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments as needed.
Role Scope & Responsibilities:
- Greeting & supporting guests through their journey to provide a best-in-class experience
- Taking guest orders, delivering food and drinks, and checking in with guests
- Conducting box demos and delivering steps of service to the TOCA Social standards
- Handling guest inquiries and bookings in person and via phone and upselling where possible
- Managing our cloakroom and boot room as needed
- Walking guests through our F&B offering and making recommendations
- Having an eye for opportunity to exceed expectations in a positive, surprising, and delightful manner
- Ensuring guest-facing areas are clean and presentable at all times
- Assisting guests with transactions efficiently and being accountable for all transactions
- Providing clear and concise communication to teammates to minimize disruption to guests
- Ensuring all items/stock are replenished and available to guests
- Supporting kitchen and bar teams when necessary, e.g., preparing food, making cocktails
- Following all health & safety and allergy procedures
- Providing basic tech troubleshooting
- Being flexible in covering a range of duties as needed
Qualifications & Experience:
- A punctual and reliable individual with a great attitude and work ethic!
- A quick learner with the ability to work under pressure in a fast-paced environment
- Passionate about delivering top-quality experiences
- A willingness and desire to make people happy and deliver genuine and memorable experiences
- Someone who is ready to roll up their sleeves and get involved in other departments and tasks
#J-18808-Ljbffr
Waiter/ Waitress - Bullring, Birmingham employer: TOCA Social
Contact Detail:
TOCA Social Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/ Waitress - Bullring, Birmingham
✨Tip Number 1
Familiarise yourself with TOCA Social's unique dining and entertainment concept. Understanding their football twist will help you engage with guests and enhance their experience, making you a standout candidate.
✨Tip Number 2
Showcase your ability to thrive in a fast-paced environment. During any interactions, emphasise your previous experiences where you've successfully managed multiple tasks under pressure, as this is crucial for the role.
✨Tip Number 3
Demonstrate your passion for customer service. Be prepared to share examples of how you've gone above and beyond to create memorable experiences for guests, as this aligns perfectly with TOCA Social's mission.
✨Tip Number 4
Express your willingness to learn and adapt. Highlight your enthusiasm for training in different departments, as TOCA Social values team members who are flexible and eager to grow within the company.
We think you need these skills to ace Waiter/ Waitress - Bullring, Birmingham
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Waiter/Waitress position at TOCA Social. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised CV: Create a CV that showcases your experience in hospitality, customer service, and any relevant skills. Make sure to emphasise your ability to work in a fast-paced environment and your passion for delivering memorable experiences.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the unique dining experience at TOCA Social. Mention why you would be a great fit for their team and how your values align with their mission of creating fun and energetic environments.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TOCA Social
✨Show Your Enthusiasm
TOCA Social thrives on energy and fun, so make sure to express your excitement about the role. Share why you love working in hospitality and how you can contribute to creating memorable experiences for guests.
✨Demonstrate Flexibility
Since the role requires flexibility with hours, be prepared to discuss your availability. Highlight any previous experience where you adapted to changing circumstances or took on various responsibilities.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult guests or managing multiple tasks at once. Think of examples from past experiences that showcase your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, show your interest by asking thoughtful questions about the team culture, training opportunities, or what a typical day looks like at TOCA Social. This demonstrates your genuine interest in the role and the company.
