At a Glance
- Tasks: Lead tech operations at exciting venues, ensuring seamless guest experiences and optimising technology.
- Company: Join TOCA Social, the world's first interactive football and dining experience, with global expansion plans.
- Benefits: Enjoy competitive salary, free meals, discounts, and great career progression opportunities.
- Other info: Flexible working hours, including evenings and travel across the UK and Europe.
- Why this job: Be at the forefront of innovative entertainment, making a real impact on guest experiences.
- Qualifications: 3+ years in tech support, strong troubleshooting skills, and a passion for guest satisfaction.
The predicted salary is between 40000 - 50000 £ per year.
Description
TOCA Social is the world’s first interactive football and dining experience, changing the game one incredible venue at a time.
With thriving sites at The O2, Birmingham, Westfield White City, Dallas, Paris, and franchises in Monterrey, Mexico & Guatemala City, Guatemala, we’re gearing up for continued global expansion as we aim to transform the social entertainment space with a bold vision.
Job Role
The Venue Technology Manager is TOCA Social's on-the-ground technology lead for the UK and European venues.
This is a hands-on, execution-first role responsible for the daily performance, stability and optimisation of all guest-facing and operational technology across four venues.
Working as the primary technology partner to the Operations Managers and General Managers in each venue, this role ensures that tech never gets in the way of a great guest experience.
You will be the first line of support when things go wrong, the driving force behind preventative maintenance when things are going right, and a key contributor to new venue openings and technology improvement projects.
You report into the Head of Venue Technology and work in close partnership with the UK & Europe Ops Director to ensure technology serves the guest and the team at every moment.
Reports to
- Global Head of Operations with a dotted line Head of Venue Technology
- Role & Responsibilities
- Technology Operations & Uptime
- Own the daily performance and stability of all guest-facing and operational technology across The O2, Birmingham, Westfield White City and Paris
- Serve as the first point of contact for all technical issues raised by General Managers, Operations Managers and venue teams
- Prioritise and resolve faults rapidly to minimise guest disruption and operational downtime guest impact always drives prioritisation
- Conduct structured weekly venue visits to each UK site performing live system health checks, proactive troubleshooting and in-service support
- Implement and maintain preventative maintenance schedules to pre-empt system failures before they affect the guest experience
• Maintain and oversee all venue technology systems, including
- Game box uptime, playing surface (turf) and game experience quality
- Guest-facing tech — totems, leaderboards, guest screens, arcade machines, QR codes, face scanner, F&B ordering kiosks and photobooth integrations
- Transactional systems — Tevalis EPOS (UK), Dojo PDQs and Seven Rooms booking CRM
- Operational infrastructure: guest services computers, radios, CCTV, door access and AV systems
- Market Man inventory management and associated integrations
- Cover or support Techspert Captains and venue Techsperts when required — this role is fully trained in Techspert capability
- Techspert Partnership & Venue Team Support
- Act as a daily technology partner to General Managers, Operations Managers and venue teams — present, responsive and solutions-focused
- Work in close collaboration with Techspert Captains at each venue on ticket triage, fault resolution and performance management
- Embed tech confidence across venue teams through hands-on guidance, troubleshooting support and regular informal coaching
- Participate in operational leadership meetings to share system performance insights and align on upcoming priorities
- Ensure venue teams understand the technology around them reducing dependency on escalation for routine issues
- Provide direct support to the Paris venue remote as standard, on-site when required for openings, projects or escalated issues
- EPOS & Systems Administration
- Own the full administration of Tevalis EPOS across all UK venues menu updates, pricing changes, reporting configuration and device management
- Ensure EPOS configuration is consistent, accurate and aligned across all venues at all times
- Liaise with Finance and Operations to support accurate revenue reporting, POS integration and reconciliation processes
- Maintain Seven Rooms booking CRM configuration, integrations and reporting in partnership with the Head of Business Systems
- Support the ongoing administration of Market Man inventory management across the UK estate
- Ticketing, Reporting & Prioritisation
- Manage the technology ticketing system logging, triaging and tracking all issues through to resolution
- Develop and maintain a clear prioritisation framework for tech issues, based on guest impact, operational disruption and commercial risk
- Report on system uptime, fault resolution timelines and guest-impacting incidents to the Head of Venue Technology on a regular basis
- Identify patterns and systemic issues from ticket data escalating and proposing long-term improvement projects where appropriate
- Maintain accurate records of all maintenance activity, system changes and supplier interactions
- Training, Upskilling & Documentation
- Deliver structured technology training to venue teams covering EPOS, kiosks, AV systems, QR platforms, Seven Rooms and Dojo tools
- Create and maintain clear, practical training guides, system playbooks and troubleshooting documentation for all venues
- Update technical training materials whenever systems change, ensuring venues always have current and accurate resources
- Support the onboarding of new venue team members on all technology systems as part of the wider induction process
- 6–8 week structured onboarding training at our Acton facility, including shadowing and in-depth learning of box mechanics, game systems and hardware anatomy
- Events & AV Support
- Support the planning and delivery of corporate events and large-scale bookings from a technology perspective
- Configure AV systems, lighting and event-specific technology setups in partnership with the Events team
- Develop customised technology solutions for unique or high-profile events, ensuring seamless delivery on the night
- Be available for key events where technology presence is required including evenings and weekends where the business needs it
- Innovation, Integration & Supplier Management
- Build and maintain strong working relationships with all third-party technology suppliers — Tevalis, Seven Rooms, Dojo, Market Man and others
- Participate in supplier review meetings alongside the Head of Venue Technology — tracking performance, service levels and roadmap developments
- Ensure all venue systems are effectively integrated, minimising manual workarounds and operational complexity for teams
- Monitor evolving hospitality technology trends and flag relevant improvements or innovations to the Head of Venue Technology
- Support the evaluation and testing of new tools or platforms ahead of potential estate-wide rollout
- New Venue Openings
- Work directly with the Rollout Director and property teams during new site builds to scope, configure and test all technology systems
- Implement venue-specific technology fit-outs that meet TOCA Social's guest experience and operational standards
- Create tailored training guides, system playbooks and handover documents for every new venue opening
- Deliver structured technology onboarding and training for new venue teams — ensuring high confidence and operational resilience from day one
- Support Paris and future European venue openings on-site during the critical pre-opening and launch period
Qualifications & Experience
- 3+ years' experience in venue, hospitality, entertainment or retail technology support.
- Proven experience managing technology across multiple venues in a fast-paced operational environment.
- Strong hands-on knowledge of EPOS, payment systems, networking, AV, CCTV, access control and guest-facing technology.
- Confident troubleshooting hardware, software and infrastructure issues with a focus on rapid resolution.
- Experience supporting live operational environments where uptime and guest experience are business critical.
- Skilled in managing third-party technology suppliers and service partners.
- Experience administering POS, CRM and inventory management platforms.
- Strong organisational skills with the ability to prioritise multiple issues and stakeholders.
- Excellent communicator who can build trusted relationships with operational teams and explain technical concepts simply.
- Passion for delivering exceptional guest experiences through reliable, innovative technology.
- Proactive, solutions-focused mindset with a drive for continuous improvement.
- Comfortable working flexibly, including evenings, weekends and travel across the UK and Europe when required.
Benefits
- You’ll have full access to our TOCA Treats, which includes (but is not limited to!):
- Competitive salary
• Complimentary TOCA games!
- Huge discounts on our F&B
- Free meal whilst on shift
• Local retail & hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
• Great progression opportunities as we expand!
TOCA Social is committed to providing an inclusive recruitment process.
If you require any reasonable adjustments at any stage of the application or interview process, please let us know.
Venue Technology Manager- UK & Europe in London employer: TOCA Social
At TOCA Social, we pride ourselves on being an innovative and dynamic employer that fosters a vibrant work culture where creativity and collaboration thrive. With exciting venues in London and Birmingham, we offer our employees unique opportunities for growth and development, alongside competitive benefits such as performance-based commissions, discounts, and a supportive Teammate Assistance Programme. Join us to be part of a team that values every individual and is dedicated to delivering unforgettable experiences in a fun and energetic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Venue Technology Manager- UK & Europe in London
✨Get Involved in Tech Transfer Events
Tech transfer is all about networking, so make sure you're attending industry conferences and seminars related to technology commercialization. Events like the AUTM Annual Meeting or local innovation workshops are clutch for meeting key players and learning what's trending—plus, you might just bump into someone from TOCA Social!
✨Showcase Your Projects
Having a solid portfolio can really make you stand out. Highlight any projects where you successfully brought a technology to market or improved a process. Sharing case studies or insights on platforms like LinkedIn can catch the eye of recruiters at TOCA Social, showing them you’ve got the chops for the job.
✨Leverage University Connections
Many universities have strong tech transfer offices—connect with them! They often have ties to industry and can help you get your foot in the door. Plus, you might find openings or internship opportunities that lead to this full-time role at places like TOCA Social.
✨Engage with Online Communities
Join forums or online communities focused on tech transfer and commercialization. Platforms like ResearchGate or industry-specific Slack channels are great for connecting with professionals, discussing trends, and possibly learning about job openings before they hit the mainstream. Remember, your next opportunity could be just a message away!
We think you need these skills to ace Venue Technology Manager- UK & Europe in London
Some tips for your application 🫡
Show Off Your Tech Transfer Know-How:In the tech transfer and commercialization world, it's crucial to highlight your understanding of intellectual property, patents, and market analysis. Make sure your CV includes relevant projects or experiences where you successfully navigated these areas. Any certifications in commercialisation would also give you a serious edge!
Tailor Your Documents for the Role:Your cover letter should reflect not just your enthusiasm for the position at TOCA Social, but also your knowledge of current trends in technology-transfer. Discuss specific cases where you've contributed to commercialising innovations or enhancing research outcomes—this will show you’re ready to tackle challenges head-on!
Quantify Your Achievements:In this field, numbers count! Whether it's successful licensing deals, funding acquired for projects, or percentage increases in collaboration outcomes, include these metrics in your CV. They not only make your accomplishments more tangible but also demonstrate your impact in previous roles.
Demonstrate Your Business Acumen:Understanding the business side is just as crucial as the tech side! When writing your application, weave in examples that illustrate your strategic thinking and your role in negotiations or partnerships. This balance of skills is what will set you apart for a full-time role at TOCA Social.
How to prepare for a job interview at TOCA Social
✨Demonstrate Your Tech Knowledge
Brush up on key technologies and trends in technology transfer and commercialization. Be ready to showcase your understanding of licensing agreements and the innovation lifecycle, as well as any specific tools or software used in the field.
✨Show Your Business Acumen
This role isn't just about tech; it's also about understanding the market. Be prepared to discuss how you would approach bringing a technology to market, including strategies for assessing commercial viability and potential partnerships.
✨Prepare for Scenario-Based Questions
Expect case studies or hypothetical scenarios during the interview. Think about how you'd approach real-world challenges in technology transfer, like negotiating a deal or handling stakeholder concerns—this can help us get a sense of your critical thinking and problem-solving skills.
✨Highlight Your Teamwork Skills
In a full-time role, collaboration is key. Be ready to share examples of how you've worked with cross-functional teams in the past, particularly in scenarios that involved tech developers and business strategists coming together.
