At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences at TOCA Social.
- Company: Join the vibrant TOCA Social team at The O2, London.
- Benefits: Enjoy competitive pay, free meals, discounts, and great career growth.
- Other info: Be part of a fun, inclusive culture where everyone plays!
- Why this job: Kickstart your management career with hands-on training and mentorship.
- Qualifications: 3-5 years in hospitality leadership; passionate about guest satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
At TOCA Social, we see a direct link between the quality of our guest experience and the happiness of our teammates, meaning our teammates are at the centre of everything we do. Our General Managers are responsible for bringing together multiple elements of our guests' journey to deliver memorable experiences. The ideal candidate will have previous experience in competitive socialising or hospitality venues and the ability to lead with the 51% attributes that are core to our culture. This role is designed as a General Manager in Training with a clear pathway to stepping into a General Manager position. You will be coached, mentored, and supported by an experienced General Manager and the wider leadership team to develop the skills required to successfully lead your own venue.
Location: TOCA Social, The O2, Peninsular Square, SE10 0DX
Reports to: Senior General Manager
Role Scope & Responsibilities
- People & Team Development
- Recruit, onboard, and develop a high-performing, engaged team alongside your leadership group.
- Foster a strong, inclusive culture where teammate engagement and wellbeing are prioritised.
- Work closely with the People Team and L&D to support progression and internal growth.
- Lead by example, setting clear expectations and holding the team accountable to standards.
- Local Community & Brand Presence
- Act as the face of TOCA Social within the local community, building strong external relationships.
- Drive partnerships with local businesses, corporate clients, and community groups.
- Grow and activate the Golden Goal Club database, driving sign-ups, repeat visits, and guest loyalty.
- Support and lead local marketing initiatives, events, and activations to increase footfall and brand awareness.
- 4-Wall Commercial Ownership
- Build a strong understanding of how day-to-day decisions impact revenue, labour, costs, and overall P&L performance.
- Support delivery of key KPIs through driving sales, controlling costs, and improving operational efficiency.
- Analyse performance trends (sales mix, spend per head, peak times) to inform better decision-making.
- Take ownership of labour planning, scheduling, and productivity in line with business demands.
- Hands-On Hospitality Leadership
- Lead from the front on the floor, delivering exceptional guest experiences and supporting your team in real time.
- Coach and develop teammates and leaders to consistently deliver best-in-class service.
- Act as the go-to for guest recovery, resolving issues with empathy and ownership.
- Create an engaging, high-energy environment that reflects TOCA Social's "Everybody Plays" culture.
- Health, Safety & Compliance
- Ensure full compliance with health & safety, food safety, and allergy procedures.
- Maintain a safe, secure, and high-quality environment for both teammates and guests.
- Conduct regular walk-throughs and preventative maintenance checks to uphold standards.
- Take accountability for operational compliance, audits, and risk management.
Qualifications & Experience
- 3-5 years' experience in a senior hospitality leadership role (e.g. Assistant General Manager, Department Leader, or similar), with clear readiness to step into a General Manager position.
- Demonstrated ability to deliver against key KPIs, with a strong understanding of how operational decisions impact commercial performance.
- A people-first leader with high emotional intelligence, able to build strong relationships and create an engaging team culture.
- A positive, resilient individual with a strong work ethic and the ability to thrive in a fast-paced, high-energy environment.
- A quick learner who is coachable, open to feedback, and motivated to grow into a General Manager role.
- Passionate about delivering exceptional guest experiences, with a natural focus on both teammate and guest satisfaction.
- A hands-on operator who leads from the front and is willing to roll up their sleeves to support the wider team. Flexible and adaptable, with the ability to work a variety of shifts based on business needs.
Benefits
- You'll have full access to our TOCA Treats, which includes (but is not limited to):
- Competitive salary.
- Complimentary TOCA games!
- Huge discounts on our F&B.
- Free meal whilst on shift.
- Local retail & hospitality discounts.
- Teammate Assistance Programme with access to free counselling sessions.
- Cycle 2 Work Scheme.
- Great progression opportunities as we expand.
General Manager in Training- O2, London employer: TOCA Social
At TOCA Social, located in the vibrant O2 arena, we prioritise the happiness of our teammates, ensuring a supportive and inclusive work culture that fosters personal and professional growth. As a General Manager in Training, you will receive dedicated coaching and mentorship from experienced leaders, alongside access to competitive benefits such as complimentary games, discounts, and a clear pathway to advance into a General Manager role. Join us to be part of a dynamic team that values exceptional guest experiences and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Training- O2, London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality scene. Attend local events, join industry groups, and don’t be shy about reaching out to current General Managers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Share stories about your experiences and how you’ve created memorable guest interactions. Remember, they want to see the real you!
✨Tip Number 3
Be proactive! If you’re eyeing a role at TOCA Social, don’t just wait for the job to be posted. Reach out directly to the team or apply through our website. Express your interest and show them why you’d be a great fit for the General Manager in Training position.
✨Tip Number 4
Prepare for the interview like it’s game day! Research TOCA Social, understand their culture, and think about how your experience aligns with their values. Be ready to discuss how you can contribute to creating that unforgettable guest experience they’re all about!
We think you need these skills to ace General Manager in Training- O2, London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality and guest experiences shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable moments for our guests.
Tailor Your CV:Make sure your CV highlights relevant experience in competitive socialising or hospitality. We love seeing how your past roles have prepared you for this General Manager in Training position, so don’t hold back on those achievements!
Be Authentic:We value authenticity, so be yourself in your application. Share your unique story and what makes you a great fit for our culture. Remember, we’re looking for someone who can lead with empathy and build strong relationships.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your interest and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at TOCA Social
✨Know the Company Culture
Before your interview, dive deep into TOCA Social's culture and values. Understand their focus on teammate engagement and guest experience. This will help you align your answers with what they value most, showing that you're a perfect fit for their team.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved team dynamics. Highlight your ability to foster an inclusive culture and how you've previously driven performance through effective coaching and mentoring.
✨Understand the Business Metrics
Brush up on key performance indicators (KPIs) relevant to hospitality. Be ready to discuss how your decisions impact revenue, costs, and overall P&L performance. This shows that you’re not just a people person but also someone who understands the business side of things.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like handling guest complaints or managing team conflicts. Prepare thoughtful responses that demonstrate your problem-solving skills and emotional intelligence, which are crucial for a General Manager role.
