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- Tasks: Design and maintain engaging learning content for TOCA Social's innovative dining experience.
- Company: Join the world's first football-themed dining and entertainment venue, TOCA Social.
- Benefits: Enjoy complimentary games, discounts, free meals, and access to counselling sessions.
- Why this job: Be part of a fun, energetic team while developing your skills in a global brand.
- Qualifications: Strong attention to detail, clear communication, and a passion for learning.
- Other info: Hybrid role with travel opportunities and potential for permanent position.
The predicted salary is between 18000 - 25000 £ per year.
TOCA Social is the world's first dining and entertainment experience with a football twist, and it is set to change the game! Our first venue opened in 2021 in The O2, London; we now have 3 venues in the UK and our first venue in Dallas, US! We are set to open in Paris, Mexico and Guatemala in 2026!
At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive in an energetic and fun environment, you'll quickly fall in love with our concept!
Location: Hybrid with travel to venue locations across the UK, Europe at least 2x per week
Reports to: Global Talent Development & Learning Lead
Hours: 45 per week (1 day a week dedicated to completion of Level 5 Digital Learning Designer Qualification)
Contract: 19 months, with possibility of a permanent role at the end, dependent on business needs
Anticipated Start Date: April 2026
Role overview: As TOCA continues to scale across corporate and franchise markets, we are developing learning systems to maintain pace with operational changes while supporting long-term leadership and capability growth. The Learning Designer & Administrator Apprentice will own the design, maintenance, and reporting of learning content and platforms across both TOCA brands (Soccer and Social), ensuring learning remains accurate, accessible, and relevant.
This is an apprenticeship role, designed for someone early in their learning or People & Culture career, working closely with our Global Talent & Development Partner mentorship and gaining first-hand experience in a global learning and development role.
Key responsibilities:
- Learning Design & Content Maintenance: Creation and maintenance of operational learning materials across both TOCA brands, including:
- Classroom-based workshop materials (participation guides, facilitation guides and tools to use during the workshops)
- E-learning modules and structured learning pathways for teammates
- Job Aids, SOPs and assessments
- New venue opening learning toolkits
- Menu changes
- Service updates
- System and process changes
- New territory launches
- Maintaining clean, accurate learning pathways
- Uploading, updating and archiving learning content
- Monitoring completions, engagement and learner progress
- Building quizzes, assessments and knowledge checks
- Ensuring data accuracy and platform governance
- Teammate observation and coaching tools (Legend Service Assessments) and their usage and engagement
- Training contribution to Spend Per Guest (SPG)
- Onboarding completion and readiness
- Venue, territory and franchise comparisons
Requirements:
We can't live without:
- Strong attention to detail and organisation
- Clear written communication skills
- Awareness of working with digital platforms and systems
- Ability to manage multiple priorities and deadlines
- Awareness of e-learning authoring tools such as Articulate 360, Adobe Captivate, or similar learning design software
- Curiosity and willingness to learn quickly
- Pride in accuracy, structure, and quality
Nice to have:
- Interest in learning design, People & Culture, or talent development
- Experience using LMS platforms or learning management systems
- Basic understanding of operational or frontline environments
- Interest in data, reporting, or insight-led decision making
Benefits: You'll have full access to our TOCA Treats, which includes (but is not limited to!):
- Complimentary TOCA games!
- Huge discounts on our F&B
- Free meal whilst on shift
- Local retail & hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Great opportunities for development within a global brand!
Learning Experience & Systems Apprentice employer: TOCA Social
Contact Detail:
TOCA Social Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Experience & Systems Apprentice
✨Tip Number 1
Get to know TOCA Social! Dive into their vibe and understand what makes them tick. This way, when you chat with them, you can show off your enthusiasm and how you fit right into their energetic culture.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it shows you're genuinely interested in being part of the team!
✨Tip Number 3
Prepare for the interview by thinking about how your skills align with the role. Be ready to discuss your attention to detail and organisation, as well as any experience with digital platforms. Show them you’re eager to learn and grow!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the TOCA family. Let’s get you that apprenticeship!
We think you need these skills to ace Learning Experience & Systems Apprentice
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for learning and development! Share any relevant experiences or projects that highlight your interest in the field. We love candidates who are eager to grow and contribute to our vibrant team.
Tailor Your Application: Make sure to customise your application to fit the role. Highlight your skills in written communication and attention to detail, as these are key for the Learning Experience & Systems Apprentice position. We want to see how you can bring value to TOCA Social!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts well. This will show us that you can communicate effectively, which is super important for this role.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at TOCA Social
✨Know the Company Inside Out
Before your interview, make sure you research TOCA Social thoroughly. Understand their unique dining and entertainment concept, their expansion plans, and what makes them stand out in the industry. This will not only impress your interviewers but also help you tailor your answers to align with their values.
✨Showcase Your Learning Design Skills
Since this role involves learning design and content maintenance, be prepared to discuss any relevant experience you have with e-learning tools like Articulate 360 or Adobe Captivate. If you don’t have direct experience, think of examples where you've demonstrated strong attention to detail and organisation in other contexts.
✨Demonstrate Your Curiosity
TOCA Social values curiosity and a willingness to learn. During the interview, share instances where you've taken the initiative to learn something new or adapt to changes quickly. This could be in a previous job, during your studies, or even in personal projects.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions that show your interest in the role and the company, such as how they measure success in learning outcomes or what opportunities there are for growth within the apprenticeship.