At a Glance
- Tasks: Lead a dynamic kitchen team to create unforgettable dining experiences.
- Company: TOCA Social, the world's first football-themed dining and entertainment venue.
- Benefits: Earn up to £15.50 per hour, enjoy free meals, and access great discounts.
- Other info: Flexible hours with opportunities for progression as we expand.
- Why this job: Join a fun, energetic environment and grow your career in hospitality.
- Qualifications: 1-2 years of supervisory experience or 6 months as a senior teammate.
Overview
TOCA Social is the world's first dining and entertainment experience with a football twist. Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas and Mexico in 2025. At TOCA Social, Everybody Plays! Football knowledge is not required; if you thrive in an energetic and fun environment you'll quickly fall in love with our concept.
Benefits
- Up to £15.50 per hour (inclusive of service charge)
- Complimentary TOCA games
- Huge discounts on our F&B
- Free meal whilst on shift
- Local retail & hospitality discounts
- Teammate Assistance Programme with access to free counselling sessions
- Great progression opportunities as we expand
Job Highlights
- Location: TOCA Social, Westfield White City, Ariel Way, London W12 7GD
- Reports to: Head Chef
- Hours Required: Minimum of 15 hours per week; candidates must be flexible to work evenings and weekends
The dynamic role of a Kitchen Supervisor in Training means no two days are the same. You are responsible for bringing together multiple elements of our guests' journey to deliver memorable experiences, while supporting and developing your own team.
Role Scope & Responsibilities
We're searching for a Kitchen Captain who will work closely with all teammates and venue leadership teams to oversee daily operations, ensuring guests experience a memorable visit. This is a crucial role in supporting and developing our venue teams, by being their go-to for support.
- Cooking & Food Standards: Prep and cook dishes to spec, ensuring consistent portion sizes and presentation
- Food Safety & Hygiene: Lead by example with cleanliness and food safety, ensuring compliance with hygiene, HACCP, and health and safety standards
- Controlling GP & Reducing Waste: Manage costs through portion control, waste reduction, and stock management; help meet gross profit targets
- Team Leadership: Train and supervise the kitchen crew; coach teammates and provide constructive feedback; lead new initiatives
- Recruitment and Onboarding: Assist with TOCA Talent events to recruit talent and ensure proper training and compliance
- Stock & Ordering: Monitor stock levels, avoid over-ordering, perform weekly stock checks, ensure proper storage and rotation
- Problem Solving: Address issues such as kitchen problems, customer complaints, or missing deliveries with fast, practical solutions
Qualifications & Experience
- 1-2 years of supervisory experience within hospitality, or at least 6 months as a senior teammate at TOCA Social
- Passion for food and drink and providing memorable guest experiences
- Punctual, reliable, with a great attitude and work ethic
- Ability to work under pressure with a guest-first attitude
- Hands-on and willing to support the team and venue leadership
- Desire to develop themselves and teammates to deliver outstanding experiences
- Flexibility to work across evenings and weekends
- Willingness to support teammates across the venue and in varying departments
- Pride in your work and in the work of your teammates to exceed guest expectations
- Vibrant presence on the venue floor and ability to support teams with a warm, friendly manner
Seniority level
- Internship
Employment type
- Full-time
Job function
- Other
Industries
- IT Services and IT Consulting
#J-18808-Ljbffr
Kitchen Supervisor- Westfield, London employer: TOCA Social
At TOCA Social, we pride ourselves on being an innovative and dynamic employer that fosters a vibrant work culture where creativity and collaboration thrive. With exciting venues in London and Birmingham, we offer our employees unique opportunities for growth and development, alongside competitive benefits such as performance-based commissions, discounts, and a supportive Teammate Assistance Programme. Join us to be part of a team that values every individual and is dedicated to delivering unforgettable experiences in a fun and energetic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Kitchen Supervisor- Westfield, London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like TOCA Social. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to TOCA Social
Don't be shy about reaching out to TOCA Social directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Kitchen Supervisor- Westfield, London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about TOCA Social and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at TOCA Social
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
