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- Tasks: Be a Hospitality Champion, creating unforgettable experiences for guests at TOCA Social.
- Company: Join TOCA Social, the world's first dining and entertainment venue with a football twist!
- Benefits: Enjoy £12.21 per hour, complimentary games, free meals, and local discounts.
- Why this job: Work in a fun, energetic environment with great career progression opportunities.
- Qualifications: No experience needed, just a positive attitude and willingness to learn!
- Other info: Flexible hours, perfect for students looking to balance work and studies.
TOCA Social is the world's first dining and entertainment experience with a football twist, and it is set to change the game! Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas and Mexico in 2025!
At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive in an energetic and fun environment, you'll quickly fall in love with our concept!
Benefits:
- £12.21 per hour plus service charge!
- Complimentary TOCA games!
- Huge discounts on our F&B
- Free meal whilst on shift
- Local retail & hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Great progression opportunities as we expand!
Job Highlights:
- Location: TOCA Social, The O2, Peninsula Square, SE10 0DX
- Reports to: Hospitality Manager
- Hours Required: 15 per week. Candidates must be flexible to work evenings and weekends.
The dynamic role of a Hospitality Champion means no 2 days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests' journey to deliver memorable experiences! We're passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments to support the venue as and when necessary!
Role Scope & Responsibilities:
- Greeting & supporting guests through their journey to provide a best in class experience
- Taking guest orders, delivering food and drinks and checking in with guests
- Conducting box demos and delivering steps of service to the TOCA Social standards
- Handling guest enquiries and bookings in person and via phone and upselling where possible
- Managing our cloakroom and boot room as needed
- Walking guests through our F&B offering and making recommendations
- Having an eye for opportunity to exceed expectations in a positive, surprising and delightful manner
- Ensuring guest facing areas are clean and presentable at all times
- Assisting guests with transactions in an efficient & timely manner, being accountable for all transactions
- Providing clear and concise communication to teammates to minimise disruption to guests
- Ensuring all items/stock are replenished and available to guests
- Supporting kitchen and bar teams when necessary e.g. preparing food, making cocktails etc - you'll be a ‘jack of all trades!'
- Following all health & safety and allergy procedures
- Providing basic tech troubleshooting
- Being flexible in covering a range of duties in line with business needs when required
Qualifications & Experience:
- A punctual and reliable individual with a great attitude and work ethic!
- A quick learner with the ability to work under pressure in a fast paced environment
- Passionate about delivering top quality experiences
- A willingness and desire to make people happy and deliver genuine and memorable experiences
- Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)
Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing IT Services and IT Consulting
Hospitality Champion- O2, London employer: TOCA Social
Contact Detail:
TOCA Social Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Champion- O2, London
✨Tip Number 1
Familiarise yourself with TOCA Social's unique dining and entertainment concept. Understanding their brand and what makes them stand out will help you engage with the team and demonstrate your enthusiasm during any interactions.
✨Tip Number 2
Showcase your ability to thrive in a fast-paced environment by sharing relevant experiences from previous roles. Highlighting your adaptability and quick learning skills can set you apart as a strong candidate for the Hospitality Champion position.
✨Tip Number 3
Network with current employees or those in similar roles at TOCA Social. Engaging with them on social media platforms like LinkedIn can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Prepare to discuss how you can contribute to creating memorable guest experiences. Think of specific examples where you've gone above and beyond in customer service, as this aligns perfectly with the role's responsibilities.
We think you need these skills to ace Hospitality Champion- O2, London
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what TOCA Social is looking for in a Hospitality Champion. Highlight key responsibilities and qualifications that resonate with your experience.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Emphasise any previous hospitality experience, customer service roles, or teamwork skills that demonstrate your ability to thrive in a dynamic environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at TOCA Social and how your personality and skills make you a great fit for their team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at TOCA Social
✨Show Your Enthusiasm
TOCA Social thrives on energy and fun, so make sure to express your excitement about the role. Share why you love hospitality and how you can contribute to creating memorable experiences for guests.
✨Demonstrate Flexibility
Since the role requires working evenings and weekends, be prepared to discuss your availability. Highlight any previous experience where you adapted to changing schedules or took on various responsibilities.
✨Emphasise Teamwork
As a Hospitality Champion, you'll need to work closely with others. Share examples of how you've successfully collaborated in past roles, and be ready to discuss how you can support your teammates at TOCA Social.
✨Prepare for Customer Interaction
Expect questions about how you would handle guest enquiries and complaints. Think of scenarios where you went above and beyond for customers, and be ready to share those stories to showcase your commitment to excellent service.
