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- Tasks: Be a Hospitality Champion, creating unforgettable experiences for guests at TOCA Social.
- Company: Join TOCA Social, the world's first dining and entertainment venue with a football twist!
- Benefits: Earn £12.21 per hour, enjoy free meals, discounts, and access to counselling sessions.
- Why this job: Experience a fun, energetic environment with great career progression opportunities.
- Qualifications: Must be punctual, reliable, and passionate about delivering top-quality experiences.
- Other info: Flexible hours available; perfect for students looking to gain experience!
TOCA Social is the world\’s first dining and entertainment experience with a football twist, and it\’s set to change the game! Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas and Mexico in 2025!
At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you\’ll quickly fall in love with our concept!
Benefits:
You\’ll have full access to our TOCA Treats, which includes (but is not limited to!):
- £12.21 per hour plus service charge!
- Complimentary TOCA games!
- Huge discounts on our F&B
- Free meal whilst on shift
- Local retail & hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Great progression opportunities as we expand!
Job Highlights:
Location: TOCA SOCIAL, THE BULLRING, 11 St Martin\’s Walk, Birmingham B5 4BU
Reports to: Hospitality Manager
Hours Required: 10/15 per week. Candidates must be flexible to work evenings and weekends.
The dynamic role of a Hospitality Champion means no 2 days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests\’ journey together to deliver memorable experiences! We\’re passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments to support the venue as and when necessary!
Role Scope & Responsibilities:
With a can-do attitude, we\’ll provide you with the tools and training you need to be a Hospitality Champion which involves:
- Greeting & supporting guests through their journey to provide a best in class experience
- Taking guest orders, delivering food and drinks and checking in with guests
- Conducting box demo\’s and delivering steps of service to the TOCA Social standards
- Handling guest enquiries and bookings in person and via phone and upselling where possible
- Managing our cloakroom and boot room as needed
- Walking guests through our F&B offering and making recommendations
- Having an eye for opportunity to exceed expectations in a positive, surprising and delightful manner
- Ensuring guest facing areas are clean and presentable at all times
- Assisting guests with transactions in an efficient & timely manner, being accountable for all transactions
- Proving clear and concise communication to teammates to minimise disruption to guests
- Ensuring all items/stock are replenished and available to guests
- Supporting kitchen and bar teams when necessary e.g. preparing food, making cocktails etc – you\’ll be a \’jack of all trades!\’
- Following all health & safety and allergy procedures
- Providing basic tech troubleshooting
- Being flexible in covering a range of duties in line with business needs when required
Qualifications & Experience:
- A punctual and reliable individual with a great attitude and work ethic!
- A quick learner with the ability to work under pressure in a fast paced environment
- Passionate about delivering top quality experiences
- A willingness and desire to make people happy and deliver genuine and memorable experiences
- Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)
Hospitality Champion - Bullring, Birmingham employer: TOCA Social
Contact Detail:
TOCA Social Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Champion - Bullring, Birmingham
✨Tip Number 1
Familiarise yourself with TOCA Social's unique dining and entertainment concept. Understanding their brand and what makes them stand out will help you engage with the team during interviews and show your enthusiasm for the role.
✨Tip Number 2
Highlight your ability to work in a fast-paced environment. Share specific examples from previous roles where you've successfully managed multiple tasks or provided excellent customer service under pressure.
✨Tip Number 3
Demonstrate your flexibility and willingness to support various departments. Mention any past experiences where you've taken on different roles or responsibilities, as this aligns perfectly with the 'jack of all trades' aspect of the Hospitality Champion position.
✨Tip Number 4
Prepare to discuss how you can create memorable experiences for guests. Think of creative ways to exceed customer expectations and be ready to share these ideas during your conversation with us.
We think you need these skills to ace Hospitality Champion - Bullring, Birmingham
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what a Hospitality Champion does. Highlight key responsibilities and think about how your skills and experiences align with them.
Tailor Your CV: Make sure your CV reflects your relevant experience in hospitality or customer service. Use specific examples that demonstrate your ability to thrive in a fast-paced environment and your passion for delivering memorable experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at TOCA Social and how you can contribute to creating a fun and energetic atmosphere for guests.
Showcase Your Personality: In your application, let your personality shine through. Since the role is about creating memorable experiences, share anecdotes or experiences that highlight your ability to connect with people and make them feel welcome.
How to prepare for a job interview at TOCA Social
✨Show Your Enthusiasm
TOCA Social thrives on energy and fun, so make sure to express your excitement about the role. Share why you love hospitality and how you can contribute to creating memorable experiences for guests.
✨Demonstrate Flexibility
Since the role requires working evenings and weekends, be prepared to discuss your availability. Highlight any previous experience where you adapted to changing circumstances or took on various responsibilities.
✨Emphasise Teamwork
As a Hospitality Champion, you'll need to work closely with others. Share examples of how you've successfully collaborated with teammates in the past, and how you can support different departments when needed.
✨Prepare for Customer Interaction
Expect questions about how you would handle guest enquiries and complaints. Think of scenarios where you went above and beyond for a customer, and be ready to discuss how you would upsell and enhance their experience.
