At a Glance
- Tasks: Lead a vibrant team to create unforgettable guest experiences at TOCA Social.
- Company: Join the exciting world of TOCA Social, where teammates are at the heart of everything.
- Benefits: Enjoy competitive pay, free meals, discounts, and access to fun games!
- Other info: Flexible shifts and great growth opportunities as we expand!
- Why this job: Kickstart your career with a clear path to becoming a General Manager in a dynamic environment.
- Qualifications: 3-5 years in hospitality leadership; passionate about people and guest satisfaction.
At TOCA Social, we see a direct link between the quality of our guest experience and the happiness of our teammates, meaning our teammates are at the centre of everything we do. Our General Managers are responsible for bringing together multiple elements of our guests' journey to deliver memorable experiences. The ideal candidate will have previous experience in competitive socialising or hospitality venues and the ability to lead with the 51% attributes that are core to our culture. This role is designed as a General Manager in Training with a clear pathway to stepping into a General Manager position. You will be coached, mentored, and supported by an experienced General Manager and the wider leadership team to develop the skills required to successfully lead your own venue.
Location: TOCA Social, The O2, Peninsular Square, SE10 0DX
Reports to: Senior General Manager
Role Scope & Responsibilities
- People & Team Development
- Recruit, onboard, and develop a high-performing, engaged team alongside your leadership group.
- Foster a strong, inclusive culture where teammate engagement and wellbeing are prioritised.
- Work closely with the People Team and L&D to support progression and internal growth.
- Lead by example, setting clear expectations and holding the team accountable to standards.
- Local Community & Brand Presence
- Act as the face of TOCA Social within the local community, building strong external relationships.
- Drive partnerships with local businesses, corporate clients, and community groups.
- Grow and activate the Golden Goal Club database, driving sign-ups, repeat visits, and guest loyalty.
- Support and lead local marketing initiatives, events, and activations to increase footfall and brand awareness.
- 4-Wall Commercial Ownership
- Build a strong understanding of how day-to-day decisions impact revenue, labour, costs, and overall P&L performance.
- Support delivery of key KPIs through driving sales, controlling costs, and improving operational efficiency.
- Analyse performance trends (sales mix, spend per head, peak times) to inform better decision-making.
- Take ownership of labour planning, scheduling, and productivity in line with business demands.
- Hands-On Hospitality Leadership
- Lead from the front on the floor, delivering exceptional guest experiences and supporting your team in real time.
- Coach and develop teammates and leaders to consistently deliver best-in-class service.
- Act as the go-to for guest recovery, resolving issues with empathy and ownership.
- Create an engaging, high-energy environment that reflects TOCA Social's "Everybody Plays" culture.
- Health, Safety & Compliance
- Ensure full compliance with health & safety, food safety, and allergy procedures.
- Maintain a safe, secure, and high-quality environment for both teammates and guests.
- Conduct regular walk-throughs and preventative maintenance checks to uphold standards.
- Take accountability for operational compliance, audits, and risk management.
Qualifications & Experience
- 3-5 years' experience in a senior hospitality leadership role (e.g. Assistant General Manager, Department Leader, or similar), with clear readiness to step into a General Manager position.
- Demonstrated ability to deliver against key KPIs, with a strong understanding of how operational decisions impact commercial performance.
- A people-first leader with high emotional intelligence, able to build strong relationships and create an engaging team culture.
- A positive, resilient individual with a strong work ethic and the ability to thrive in a fast-paced, high-energy environment.
- A quick learner who is coachable, open to feedback, and motivated to grow into a General Manager role.
- Passionate about delivering exceptional guest experiences, with a natural focus on both teammate and guest satisfaction.
- A hands-on operator who leads from the front and is willing to roll up their sleeves to support the wider team.
- Flexible and adaptable, with the ability to work a variety of shifts based on business needs.
Benefits
- You’ll have full access to our TOCA Treats, which includes (but is not limited to):
- Competitive salary.
- Complimentary TOCA games!
- Huge discounts on our F&B.
- Free meal whilst on shift.
- Local retail & hospitality discounts.
- Teammate Assistance Programme with access to free counselling sessions.
- Cycle 2 Work Scheme.
- Great progression opportunities as we expand.
General Manager- Westfield, London employer: TOCA Social
At TOCA Social, we prioritise the happiness of our teammates, fostering a vibrant and inclusive work culture that directly enhances guest experiences. As a General Manager in Training at our Westfield location, you will benefit from comprehensive coaching and mentorship, ensuring your growth into a leadership role while enjoying competitive salaries, complimentary games, and local discounts. Join us to be part of a dynamic team that values personal development and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager- Westfield, London
✨Get Hands-On Experience
Since you’re going for a trainee role in the hospitality-food-service sector, look for ways to gain practical experience. Volunteer at local events or pop-up restaurants. Not only does this give you a taste of the industry, but it’s a great way to meet people and show you’re passionate about getting your foot in the door.
✨Visit Local Dining Hotspots
Don’t be shy – visit local restaurants, cafes, and bars! Drop in, chat with staff, and express your interest in trainee positions. Many places look for motivated trainees who are eager to learn and might even hire from walk-ins. Plus, you'll get a feel for the atmosphere and see where you might fit best.
✨Connect with Hospitality Colleges
Reach out to hospitality schools or colleges in your area. They often have partnerships with local businesses and can help connect you with trainee opportunities. They might also host job fairs or industry events that can be great for networking and meeting potential employers.
✨Apply Directly Through Our Website
When you're ready to apply, make sure you do it through our website at TOCA Social. We often list trainee opportunities exclusively there, and it's a great way to stand out. Plus, our team values direct applications, so you don’t want to miss out on a chance to impress us!
We think you need these skills to ace General Manager- Westfield, London
Some tips for your application 🫡
Highlight Your Customer Service Skills:In the hospitality-food-service industry, your ability to connect with customers is key. Make sure to showcase any previous service experience in your CV or cover letter, whether it's from part-time jobs, volunteering, or even school projects. Let your enthusiasm for making a positive dining experience really shine through!
Mention Relevant Certifications:If you have any certifications related to food safety, hygiene, or customer service training, make sure to include these in your application. Many employers in hospitality value this kind of training, so it gives you a leg up over others who might not have them. Even if you're just starting out, mentioning your commitment to learning about these areas can impress hiring managers.
Express Your Willingness to Learn:As a trainee, it's crucial to convey your eagerness to learn on the job. Use your cover letter to share why you're excited about starting a career in hospitality and how you look forward to gaining hands-on experience. Employers want to see that you're motivated and ready to dive into the fast-paced environment of food service!
Tailor Your Application to TOCA Social:When you're preparing your application for TOCA Social, make sure to mention why you're specifically interested in working there. Do some research about their values, unique offerings, or reputation. Personalising your application not only shows that you're genuinely interested but also helps you stand out in a pool of candidates.
How to prepare for a job interview at TOCA Social
✨Show Off Your People Skills
In hospitality, customer service is king! During the interview for a General Manager- Westfield, London at TOCA Social, be ready to demonstrate your people skills. Think of examples where you've handled difficult customers or worked as part of a team to create a great dining experience.
✨Get Familiar with Food Safety Standards
Expect some technical questions around food safety or health regulations relevant to the hospitality food service industry. Brush up on basic food hygiene rules and be prepared to discuss how you'd handle a situation related to food safety at TOCA Social.
✨Show Your Enthusiasm for Learning
As a trainee, your willingness to learn is crucial! Make sure to communicate your passion for the hospitality industry and your eagerness to dive into every aspect of your role. Talk about your motivations and any relevant experiences that sparked your interest in food service.
✨Bring Your Best Ideas for Customer Engagement
Think about ways you could enhance the dining experience at TOCA Social. Whether it’s a fun theme night or a creative cocktail suggestion, having fresh ideas ready can show that you're enthusiastic and ready to contribute to the team's success, even as a trainee!
