At a Glance
- Tasks: Keep our venue sparkling clean and create unforgettable experiences for guests.
- Company: Join TOCA Social, the first dining and entertainment experience with a football twist!
- Benefits: Earn £12.21 per hour, enjoy free meals, discounts, and access to complimentary games.
- Other info: Flexible hours available; great career progression as we expand!
- Why this job: Be part of an energetic team and help shape memorable moments for guests.
- Qualifications: 1 year of housekeeping experience and a positive attitude are essential.
The predicted salary is between 12 - 12 £ per hour.
TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas and Mexico in 2025! At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!
Benefits
- £12.21 per hour plus service charge!
- Complimentary TOCA games!
- Huge discounts on our F&B
- Free meal whilst on shift
- Local retail & hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Great progression opportunities as we expand!
You must be available to attend an interview between 6th May and 13th May and training between 6th June and 20th June.
Job Highlights
- Location: TOCA Social, Westfield White City, London, W12 7GF
- Reports to: Hospitality Manager
- Hours Required: Part Time and Full Time roles available. Candidates must be flexible to work evenings and weekends.
The dynamic role of a Steward means no 2 days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests' journey together to deliver memorable experiences! We’re passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments to support the venue as and when necessary!
Role Scope & Responsibilities
- We’re looking for a steward who will ensure our venue runs smoothly by upholding high hygiene and cleanliness standards at all times.
- You’ll be a friendly face our guests see around the venue and will help to create fantastic experiences for our guests and your teammates.
- Some of your responsibilities include:
- Maintaining the cleanliness and upkeep of all guest and teammate areas whilst supporting seamless operations and experiences for all
- Receiving deliveries and working alongside logistics teams to keep delivery areas and heart of house spaces organised
- Ensuring all spaces available to guests and teammates look their best at all times, including (but not limited to) clearing, sweeping, mopping, vacuuming, dusting and sanitising
- Being present on the venue floor during peak times to support venue operations by tidying, organising and providing general cleaning
- Being hands on and spotting when support is needed, taking the initiative to provide this to enhance guests experience and to support your teammates
- Providing deep cleaning of spaces and upkeep our football boxes
- Providing additional support across the venue when required
- Adhering to all compliance and Health & Safety processes/procedures at all times e.g. when working with chemicals, using safety signs such as wet floor signs when mopping etc
- Greeting & supporting guests through their journey to provide a best in class experience
- Having an eye for opportunity to exceed expectations in a positive, surprising and delightful manner
- Proving clear and concise communication to teammates to minimise disruption to guests
Qualifications & Experience
- At least 1 year of experience in housekeeping, or similar
- A punctual and reliable individual with a great attitude and work ethic!
- A quick learner with the ability to work under pressure in a fast paced environment
- Passionate about delivering top quality experiences
- A willingness and desire to make people happy and deliver genuine and memorable experiences
- Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)
Cleaning Attendant- Westfield, White City, London employer: TOCA Social
At TOCA Social, we pride ourselves on being an innovative and vibrant employer that values teamwork and personal growth. Located in the bustling Westfield White City, our unique dining and entertainment venue offers a fun and energetic work environment, competitive pay, and extensive benefits including complimentary games and discounts. With a strong focus on employee development, we provide ample opportunities for career progression as we expand, making TOCA Social an exciting place to build your future.
StudySmarter Expert Advice🤫
We think this is how you could land Cleaning Attendant- Westfield, White City, London
✨Tip Number 1
Get to know TOCA Social! Familiarise yourself with their vibe and values. When you walk into that interview, show them you’re not just another candidate – you’re genuinely excited about being part of their unique dining and entertainment experience.
✨Tip Number 2
Be ready to showcase your personality! They want someone who can bring energy and positivity to the team. Think about examples from your past experiences where you’ve made a difference in a guest's experience or helped out a teammate.
✨Tip Number 3
Flexibility is key! Make sure you highlight your availability for evenings and weekends. They’re looking for team players who can adapt to the fast-paced environment, so let them know you’re ready to roll up your sleeves and dive in!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the TOCA Social family. Let’s get you that job!
We think you need these skills to ace Cleaning Attendant- Westfield, White City, London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for working in a fun and energetic environment like TOCA Social.
Tailor Your Application:Make sure to tailor your application to the role of Cleaning Attendant. Highlight any relevant experience you have in housekeeping or similar roles, and mention how you can contribute to maintaining high hygiene standards at our venue.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TOCA Social
✨Know the Venue
Before your interview, take some time to research TOCA Social and its unique dining and entertainment concept. Familiarise yourself with their values and what makes them stand out. This will show your genuine interest in the role and help you connect with the interviewers.
✨Show Your Enthusiasm
TOCA Social thrives on energy and fun, so let your personality shine during the interview! Share examples of how you've contributed to a positive atmosphere in previous roles. Being upbeat and engaging can make a lasting impression.
✨Highlight Your Experience
With at least a year of experience in housekeeping or a similar role required, be ready to discuss specific situations where you maintained high cleanliness standards. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your skills effectively.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the team culture, training opportunities, or how they ensure a great guest experience. This shows that you're not only interested in the job but also in contributing to the team's success.
