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- Tasks: Join us as a Cleaning Attendant, ensuring our venue sparkles and guests have an unforgettable time!
- Company: TOCA Social is revolutionising dining and entertainment with a unique football twist at The O2.
- Benefits: Enjoy £12.21 per hour, complimentary games, free meals, and amazing discounts!
- Why this job: Be part of a fun, energetic team where every day brings new experiences and growth opportunities.
- Qualifications: 1 year of housekeeping experience, a positive attitude, and a passion for creating memorable moments.
- Other info: Flexible hours required; perfect for students looking to earn while having fun!
TOCA Social is the world\’s first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas and Mexico in 2025!
At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!
Benefits:
You’ll have full access to our TOCA Treats, which includes (but is not limited to!):
- £12.21 per hour plus service charge!
- Complimentary TOCA games!
- Huge discounts on our F&B
- Free meal whilst on shift
- Local retail & hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Great progression opportunities as we expand!
Job Highlights:
Location: TOCA Social, The O2, Peninsula Square, SE10 0DX
Reports to: Hospitality Manager
Hours Required: Candidates must be flexible to work evenings and weekends.
The dynamic role of a Steward means no 2 days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests\’ journey together to deliver memorable experiences! We’re passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments to support the venue as and when necessary!
Role Scope & Responsibilities:
We’re looking for a steward who will ensure our venue runs smoothly by upholding high hygiene and cleanliness standards. at all times. You’ll be a friendly face our guests see around the venue and will help to create fantastic experiences for our guests and your teammates. Some of your responsibilities include:
- Maintaining the cleanliness and upkeep of all guest and teammate areas whilst supporting seamless operations and experiences for all
- Receiving deliveries and working alongside logistics teams to keep delivery areas and heart of house spaces organised
- Ensuring all spaces available to guests and teammates look their best at all times, including (but not limited to) clearing, sweeping, mopping, vacuuming, dusting and sanitising
- Being present on the venue floor during peak times to support venue operations by tidying, organising and providing general cleaning
- Being hands on and spotting when support is needed, taking the initiative to provide this to enhance guests experience and to support your teammates
- Providing deep cleaning of spaces and upkeep our football boxes
- Providing additional support across the venue when required
- Adhering to all compliance and Health & Safety processes/procedures at all times e.g. when working with chemicals, using safety signs such as wet floor signs when mopping etc
- Greeting & supporting guests through their journey to provide a best in class experience
- Having an eye for opportunity to exceed expectations in a positive, surprising and delightful manner
- Proving clear and concise communication to teammates to minimise disruption to guests
Qualifications & Experience:
- At least 1 year of experience in housekeeping, or similar
- A punctual and reliable individual with a great attitude and work ethic!
- A quick learner with the ability to work under pressure in a fast paced environment
- Passionate about delivering top quality experiences
- A willingness and desire to make people happy and deliver genuine and memorable experiences
- Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)
#J-18808-Ljbffr
Cleaning Attendant- The O2, London employer: TOCA Social
Contact Detail:
TOCA Social Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Attendant- The O2, London
✨Tip Number 1
Familiarise yourself with TOCA Social's unique dining and entertainment concept. Understanding their brand and what makes them stand out will help you connect with the team during your interview and show your enthusiasm for the role.
✨Tip Number 2
Highlight your experience in housekeeping or similar roles by preparing specific examples of how you've maintained cleanliness and hygiene standards in previous jobs. This will demonstrate your capability to uphold the high standards expected at TOCA Social.
✨Tip Number 3
Show your flexibility and willingness to work evenings and weekends, as this is crucial for the role. Be ready to discuss your availability openly, which can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you can contribute to creating memorable experiences for guests. Think of examples where you've gone above and beyond in customer service, as this aligns perfectly with TOCA Social's mission of delivering top-quality experiences.
We think you need these skills to ace Cleaning Attendant- The O2, London
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Cleaning Attendant position at TOCA Social. Tailor your application to highlight relevant experience and skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in housekeeping or similar roles. Emphasise your reliability, work ethic, and any specific achievements that demonstrate your ability to maintain high cleanliness standards.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are drawn to TOCA Social's unique concept and how your skills can contribute to creating memorable experiences for guests.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role focused on cleanliness and guest experience.
How to prepare for a job interview at TOCA Social
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the unique environment at TOCA Social. Highlight how you thrive in energetic settings and enjoy creating memorable experiences for guests.
✨Demonstrate Your Cleaning Knowledge
Even if you don't have extensive experience, be prepared to discuss your understanding of hygiene standards and cleaning practices. Mention any relevant experience you have in housekeeping or similar roles.
✨Emphasise Teamwork
Since the role involves supporting teammates and collaborating across departments, share examples of how you've worked well in a team before. This will show that you're ready to roll up your sleeves and help out wherever needed.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in a busy venue. Be ready to explain how you would handle situations like peak times or unexpected challenges, showcasing your ability to stay calm under pressure.
