At a Glance
- Tasks: Keep our venue sparkling clean and create unforgettable experiences for guests.
- Company: Join TOCA Social, the first dining and entertainment experience with a football twist!
- Benefits: Earn £12.21 per hour, enjoy free meals, discounts, and great progression opportunities.
- Other info: Flexible hours available; no two days are the same in this dynamic role!
- Why this job: Be part of a fun, energetic team and make a real impact on guest experiences.
- Qualifications: Enthusiasm, a great attitude, and a willingness to learn are key!
The predicted salary is between 12 - 16 £ per hour.
TOCA Social is the world’s first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London and our second venue opened in Birmingham in 2024. We are also set to open in Westfield London, Dallas and Mexico in 2025! At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!
Benefits
- £12.21 per hour plus service charge!
- Complimentary TOCA games!
- Huge discounts on our F&B
- Free meal whilst on shift
- Local retail & hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Great progression opportunities as we expand!
Job Highlights
- Location: TOCA Social, The O2, Peninsula Square, SE10 0DX
- Reports to: Hospitality Manager
- Hours Required: Part Time and Full Time roles available. Candidates must be flexible to work evenings and weekends.
What we are looking for
- Enthusiastic, friendly, dynamic and self‑motivated individuals looking to progress their hospitality career
- Passion for hospitality and a willingness to learn from senior teammates
- A punctual and reliable individual with a great attitude and work ethic!
- Creative individual who is willing to learn new skills and put them into practice on the job
- A willingness and desire to make guests happy while delivering memorable experiences
- A quick learner with the ability to work under pressure in a fast paced environment
- A great attitude and work ethic with the ability to thrive under pressure
- A sense of pride in your work, integrity and honesty
- Flexibility to work evenings, weekends and holidays
- Someone ready to support other departments/teammates when needed
- Experience is helpful but not as essential as finding the right person. At TOCA Social we hire the attitude and train the individual
Role Scope & Responsibilities
- Maintaining the cleanliness and upkeep of all guest and teammate areas whilst supporting seamless operations and experiences for all
- Receiving deliveries and working alongside logistics teams to keep delivery areas and heart of house spaces organized
- Ensuring all spaces available to guests and teammates look their best at all times, including (but not limited to) clearing, sweeping, mopping, vacuuming, dusting and sanitizing
- Being present on the venue floor during peak times to support venue operations by tidying, organising and providing general cleaning
- Being hands on and spotting when support is needed, taking the initiative to provide this to enhance guests experience and to support your teammates
- Providing deep cleaning of spaces and upkeep our soccer boxes
- Providing additional support across the venue when required
- Adhering to all compliance and Health & Safety processes/procedures at all times e.g. when working with chemicals, using safety signs such as wet floor signs when mopping etc
- Greeting & supporting guests through their journey to provide a best in class experience
- Having an eye for opportunity to exceed expectations in a positive, surprising and delightful manner
- Proving clear and concise communication to teammates to minimise disruption to guests
The dynamic role of a steward means no 2 days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests’ journey together to deliver memorable experiences! We’re passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments to support the venue as and when necessary! If you think you have what it takes to surprise our guests with delightful moments, fantastic experiences and make someone’s day, apply now!
Cleaning Attendant- The O2, London employer: TOCA Social
At TOCA Social, located in the vibrant O2 arena in London, we pride ourselves on being an exceptional employer that fosters a fun and energetic work environment. With competitive pay, complimentary games, and extensive discounts, we ensure our team members feel valued while enjoying great progression opportunities as we expand. Join us to be part of a dynamic team where your passion for hospitality can truly shine and grow!
StudySmarter Expert Advice🤫
We think this is how you could land Cleaning Attendant- The O2, London
✨Tip Number 1
Get to know the venue! Before your interview, pop by TOCA Social and soak up the atmosphere. This will help you understand the vibe and show your enthusiasm for the role when you chat with the team.
✨Tip Number 2
Practice your people skills! Since this role is all about creating memorable experiences, think of a few examples where you've made someone's day better. Share these stories during your interview to highlight your friendly attitude.
✨Tip Number 3
Be flexible! The job requires working evenings and weekends, so be ready to show that you're adaptable. Mention your availability and willingness to jump in wherever needed to support your teammates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the TOCA Social family. Don’t miss out on this opportunity!
We think you need these skills to ace Cleaning Attendant- The O2, London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for hospitality shine through! We want to see that you're excited about the role and ready to bring your energy to TOCA Social.
Be Yourself:Don’t be afraid to show your personality in your application. We’re looking for friendly and dynamic individuals, so let us know what makes you unique and how you can contribute to our fun environment!
Highlight Your Flexibility:Since we need team members who can work evenings and weekends, make sure to mention your availability clearly. We appreciate candidates who are flexible and ready to jump in when needed!
Apply Through Our Website:For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you started on your journey with TOCA Social!
How to prepare for a job interview at TOCA Social
✨Know the Venue
Before your interview, take some time to research TOCA Social and its unique dining and entertainment concept. Understanding their mission and values will help you align your answers with what they’re looking for in a Cleaning Attendant.
✨Show Your Enthusiasm
During the interview, let your passion for hospitality shine through! Share examples of how you've made guests happy in previous roles or how you thrive in energetic environments. They want to see that you’re excited about the opportunity!
✨Demonstrate Flexibility
Since the role requires working evenings and weekends, be prepared to discuss your availability. Highlight your willingness to adapt and support other departments when needed, as this shows you’re a team player ready to contribute.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team culture or training opportunities. This not only shows your interest in the role but also helps you gauge if TOCA Social is the right fit for you.
