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- Tasks: Lead a dynamic team and create unforgettable guest experiences in a fun environment.
- Company: TOCA Social, the world's first dining and entertainment experience with a football twist.
- Benefits: Competitive salary, free meals, discounts, and great progression opportunities.
- Why this job: Join a vibrant team and help shape an exciting new concept in hospitality.
- Qualifications: 3+ years in hospitality and 1-2 years in management; passion for guest satisfaction.
- Other info: Be part of a growing brand with venues opening globally!
The predicted salary is between 36000 - 60000 £ per year.
TOCA Social is the world's first dining and entertainment experience with a football twist, and it is set to change the game! We are ready for global growth with venues already operating in The O2, London and The Bullring, Birmingham. Our next venues open in Paris, Dallas, Mexico and Guatemala in 2026! At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive in an energetic and fun environment, you'll quickly fall in love with our concept!
Location: TOCA Social, 11 St Martin's Walk, Birmingham B5 4BU
Reports to: General Manager/Deputy General Manager
Role Scope & Responsibilities:
- Being the ‘go-to' for teammate support whenever on shift
- Managing teammates with excellent communication skills (written & verbal) and embracing teammate and guest differences
- Providing a safe and hospitable environment for all teammates and over 300,000+ annual guests
- Leading a diverse and dynamic team whilst anticipating and exceeding the needs of our guests
- Creating a ‘Greatest Of All Time' team culture
- Providing coaching to teammates and developing their skills to allow them to reach their full potential and growth with the brand
- Working with leaders to ensure accurate scheduling of teammates whilst anticipating seasonal labour changes
- Leading from the front to create a best in class guest experience and supporting teammates in following consistent Steps of Service
- Assisting with recruitment, onboarding, training and development of new teammates
- Empowering teammates to surpass guest expectations
- Ensuring training and compliance within health and safety and food and drink guidelines
- Having a presence on the venue floor, being visible for guests and teammates at all times, ready to step in whenever needed whilst having a warm and friendly disposition
- Completing preventative maintenance checks, including daily walk-throughs to inspect and escalate improvements
- Ability to resolve issues with grace and empathy, focused on always finding the best outcome for all guests
Qualifications & Experience:
- A punctual and reliable individual with a great attitude and work ethic!
- A quick learner with the ability to work under pressure in a fast-paced environment
- Passionate about delivering top quality experiences with a teammate and guest-first attitude
- A willingness and desire to make people happy and deliver genuine and memorable experiences
- Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)
- 3 years + experience in Hospitality or equivalent
- 1-2 + years management experience in hospitality or competitive socialising
- Ability to work flexible hours each week
- WSET Level 2 (desired but not essential)
Benefits:
- You'll have full access to our TOCA Treats, which includes (but is not limited to!):
- Competitive salary
- Complimentary TOCA games!
- Huge discounts on our F&B
- Free meal whilst on shift
- Local retail & hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Cycle 2 Work Scheme
- Great progression opportunities as we expand!
Hospitality Manager- Bullring, Birmingham employer: TOCA Social
Contact Detail:
TOCA Social Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager- Bullring, Birmingham
✨Tip Number 1
Get to know the venue! Before your interview, pop into TOCA Social and soak up the atmosphere. Chat with the staff, observe how they interact with guests, and get a feel for the vibe. This will not only help you understand the culture but also give you some great talking points during your interview.
✨Tip Number 2
Show off your people skills! As a Hospitality Manager, you'll be leading a diverse team and creating memorable experiences for guests. Be ready to share examples of how you've successfully managed teams or resolved guest issues in the past. We want to see your passion for making people happy!
✨Tip Number 3
Prepare for situational questions! Think about scenarios you might face in a fast-paced environment like TOCA Social. How would you handle a busy shift? What would you do if a guest had a complaint? Practising your responses can help you feel more confident and show us that you're ready to roll up your sleeves.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Make sure to highlight your relevant experience and why you think you'd be a great fit for TOCA Social. We can't wait to hear from you!
We think you need these skills to ace Hospitality Manager- Bullring, Birmingham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re excited about creating memorable experiences for our guests and teammates alike.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in hospitality management. We love seeing how your skills align with our values and the role, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for TOCA Social.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TOCA Social
✨Know the Company Culture
Before your interview, dive into TOCA Social's vibe and values. Understand their unique dining and entertainment experience with a football twist. This will help you connect your own experiences to their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Hospitality Manager, you'll be leading a diverse team. Prepare examples from your past where you've successfully managed a team or resolved conflicts. Highlight your communication skills and how you've empowered teammates to deliver exceptional guest experiences.
✨Demonstrate Flexibility and Adaptability
TOCA Social thrives in a fast-paced environment, so be ready to discuss how you've handled pressure in previous roles. Share specific instances where you've adapted to changing circumstances or stepped in to support your team during busy times.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their plans for global growth or how they maintain a 'Greatest Of All Time' team culture. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
