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- Tasks: Create delicious drinks and deliver memorable experiences for guests.
- Company: Join TOCA Social, the world's first football-themed dining and entertainment venue!
- Benefits: Earn an average of £14.21 per hour, enjoy free meals, and access local discounts.
- Why this job: Be part of a fun, energetic team with great progression opportunities in a unique environment.
- Qualifications: Must be 18+, with at least 1 year of drink crafting experience and a passion for hospitality.
- Other info: Flexible hours available; must attend interviews between 17th-25th May and training from 6th-20th June.
TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London, and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas, and Mexico in 2025! At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive in an energetic and fun environment, you’ll quickly fall in love with our concept!
Benefits:
- Average earning of £14.21 per hour inclusive of tronc (based on the last month's average)
- Complimentary TOCA games!
- Huge discounts on our F&B
- Free meal whilst on shift
- Local retail & hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Great progression opportunities as we expand!
You must be available to attend an interview between 17th May and 25th May and training between 6th June and 20th June.
Job Highlights:
- Location: TOCA Social, Westfield White City, London, W12 7GF
- Reports to: Bar & Hospitality Manager
- Hours Required: Part Time and Full Time roles available. Candidates must be flexible to work evenings and weekends.
The dynamic role of a Bartender means no two days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests' journey to deliver memorable experiences. We’re passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments to support the venue as needed!
Role Scope & Responsibilities:
- Greeting & supporting guests through their journey to provide a best-in-class experience
- Having a warm and welcoming approach towards guests; a willingness and desire to make people happy and deliver genuine and memorable experiences
- Creating delicious drinks to TOCA Social standards
- Confidently provide knowledge and drink recommendations
- Supporting Barbacks as needed
- Taking guest orders, delivering drinks, and checking in with guests
- Coaching junior team members to become legends
- Being aware of legal regulations, including verifying guest age through ID checks
- Walking guests through our F&B offering and making recommendations
- Identifying opportunities to exceed expectations in a positive, surprising, and delightful manner
- Ensuring guest-facing areas are clean, presentable, and clear
- Assisting guests with transactions efficiently and being accountable for all transactions
- Providing clear and concise communication to teammates to minimize disruptions
- Ensuring all items/stock are replenished and available
- Following all health & safety and allergy procedures
- Being flexible to cover a range of duties as needed
Qualifications & Experience:
- A quick learner with the ability to work under pressure in a fast-paced environment
- Passionate about delivering top-quality experiences
- Willing to help out other departments and teammates
- Minimum of 1 year experience in crafting drinks, including cocktails
- At least 18 years old due to working with alcohol
Bartender- Westfield, White City, London employer: TOCA Social
Contact Detail:
TOCA Social Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bartender- Westfield, White City, London
✨Tip Number 1
Familiarise yourself with TOCA Social's unique concept and offerings. Understanding their dining and entertainment experience will help you engage with guests and showcase your enthusiasm during the interview.
✨Tip Number 2
Brush up on your cocktail-making skills and be prepared to discuss your experience in crafting drinks. Highlighting your ability to create delicious beverages will demonstrate your suitability for the role.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've gone above and beyond to create memorable experiences for guests in previous roles. This will align with TOCA Social's focus on delivering top-quality experiences.
✨Tip Number 4
Be flexible and open to discussing your availability for evenings and weekends. Emphasising your willingness to adapt to the dynamic nature of the role will make you a more attractive candidate.
We think you need these skills to ace Bartender- Westfield, White City, London
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Bartender position at TOCA Social. Tailor your application to highlight relevant experience and skills.
Craft a Personalised CV: Create a CV that showcases your bartending experience, particularly any roles where you crafted drinks or worked in a fast-paced environment. Include specific examples of how you've delivered memorable guest experiences.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the unique concept of TOCA Social. Mention your passion for creating enjoyable experiences and your willingness to learn and grow within the company.
Prepare for the Interview: Since interviews are scheduled between 17th May and 25th May, prepare by thinking about how you can demonstrate your ability to work under pressure and your commitment to providing excellent service. Be ready to discuss your previous experiences and how they relate to the role.
How to prepare for a job interview at TOCA Social
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for creating memorable experiences for guests. Talk about any previous roles where you went above and beyond to make customers happy, as this aligns perfectly with TOCA Social's values.
✨Demonstrate Your Drink Knowledge
Even if football knowledge isn't required, being well-versed in drink crafting is essential. Be prepared to discuss your experience with cocktails and any unique drinks you've created, showcasing your creativity and skills.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and your willingness to support other departments. Share examples of how you've collaborated with colleagues in the past, as TOCA Social values a supportive and flexible work environment.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle various guest situations. Think of examples where you've exceeded customer expectations or resolved issues effectively, as this will demonstrate your problem-solving skills and commitment to guest satisfaction.
