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- Tasks: As a Steward, you'll ensure our venue is clean and welcoming while creating memorable guest experiences.
- Company: TOCA Social is revolutionising dining and entertainment with a unique football twist in London and beyond!
- Benefits: Enjoy £12.21 per hour, complimentary games, discounts, free meals, and great career progression opportunities.
- Why this job: Join a fun, energetic team where every day is different and your contributions truly matter!
- Qualifications: 1 year of experience in housekeeping or similar; a positive attitude and willingness to learn are essential.
- Other info: Flexible part-time and full-time roles available; must be able to work evenings and weekends.
TOCA Social is the world\’s first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London, and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas, and Mexico in 2025!
At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive in an energetic and fun environment, you’ll quickly fall in love with our concept!
Benefits:
You’ll have full access to our TOCA Treats, which includes (but is not limited to):
- £12.21 per hour plus service charge!
- Complimentary TOCA games!
- Huge discounts on our F&B
- Free meal whilst on shift
- Local retail & hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Great progression opportunities as we expand!
You must be available to attend an interview between 6th May and 13th May and training between 6th June and 20th June.
Job Highlights:
Location: TOCA Social, Westfield White City, London, W12 7GF
Reports to: Hospitality Manager
Hours Required: Part Time and Full Time roles available. Candidates must be flexible to work evenings and weekends.
The dynamic role of a Steward means no 2 days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests\’ journey to deliver memorable experiences! We’re passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments to support the venue as and when necessary!
Role Scope & Responsibilities:
We’re looking for a steward who will ensure our venue runs smoothly by upholding high hygiene and cleanliness standards at all times. You’ll be a friendly face our guests see around the venue and will help to create fantastic experiences for our guests and your teammates. Some of your responsibilities include:
- Maintaining the cleanliness and upkeep of all guest and teammate areas whilst supporting seamless operations and experiences for all
- Receiving deliveries and working alongside logistics teams to keep delivery areas and heart of house spaces organised
- Ensuring all spaces available to guests and teammates look their best at all times, including (but not limited to) clearing, sweeping, mopping, vacuuming, dusting, and sanitising
- Being present on the venue floor during peak times to support venue operations by tidying, organising, and providing general cleaning
- Being hands-on and spotting when support is needed, taking the initiative to provide this to enhance guests\’ experience and to support your teammates
- Providing deep cleaning of spaces and upkeep of our football boxes
- Providing additional support across the venue when required
- Adhering to all compliance and Health & Safety processes/procedures at all times e.g., when working with chemicals, using safety signs such as wet floor signs when mopping etc
- Greeting & supporting guests through their journey to provide a best-in-class experience
- Having an eye for opportunity to exceed expectations in a positive, surprising, and delightful manner
- Providing clear and concise communication to teammates to minimise disruption to guests
Qualifications & Experience:
- At least 1 year of experience in housekeeping, or similar
- A punctual and reliable individual with a great attitude and work ethic!
- A quick learner with the ability to work under pressure in a fast-paced environment
- Passionate about delivering top-quality experiences
- A willingness and desire to make people happy and deliver genuine and memorable experiences
- Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)
#J-18808-Ljbffr
Steward employer: TOCA Social UK Limited
Contact Detail:
TOCA Social UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Steward
✨Tip Number 1
Familiarise yourself with TOCA Social's unique dining and entertainment concept. Understanding their brand and what makes them stand out will help you connect with the team during your interview and show your enthusiasm for the role.
✨Tip Number 2
Highlight your experience in housekeeping or similar roles by preparing specific examples of how you've maintained cleanliness and hygiene standards in previous jobs. This will demonstrate your capability to uphold TOCA Social's high standards.
✨Tip Number 3
Show your flexibility and willingness to work evenings and weekends, as this is crucial for the Steward role. Be ready to discuss your availability during the interview to reassure them that you're a reliable candidate.
✨Tip Number 4
Prepare to discuss how you can contribute to creating memorable experiences for guests. Think of examples where you've gone above and beyond in customer service, as this aligns perfectly with TOCA Social's mission of delivering top-quality experiences.
We think you need these skills to ace Steward
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Steward position at TOCA Social. Tailor your application to highlight relevant experiences.
Craft a Personalised CV: Create a CV that showcases your experience in housekeeping or similar roles. Emphasise your ability to work under pressure, your reliability, and your passion for delivering excellent guest experiences.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the unique dining and entertainment concept of TOCA Social. Mention specific examples of how you can contribute to creating memorable experiences for guests.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TOCA Social UK Limited
✨Show Your Enthusiasm
TOCA Social thrives on energy and fun, so make sure to express your excitement about the role. Share why you love working in dynamic environments and how you can contribute to creating memorable experiences for guests.
✨Highlight Your Experience
With at least a year of experience in housekeeping or a similar role required, be ready to discuss specific examples from your past jobs. Talk about how you've maintained cleanliness and supported operations in busy settings.
✨Demonstrate Team Spirit
As a steward, you'll be part of a team that works together to enhance guest experiences. Share examples of how you've collaborated with others in previous roles and your willingness to help out across departments.
✨Prepare for Scenario Questions
Expect questions about how you'd handle various situations, such as peak times or unexpected challenges. Think of scenarios where you've taken initiative or exceeded expectations, and be ready to share those stories.