At a Glance
- Tasks: Ensure cleanliness and support seamless operations for an unforgettable guest experience.
- Company: TOCA Social, the first dining and entertainment venue with a football twist.
- Benefits: Earn £12.21 per hour, enjoy complimentary games, and receive great discounts!
- Other info: Flexible hours with opportunities for career progression as we expand!
- Why this job: Join a fun, energetic team and make memorable experiences for guests.
- Qualifications: 1 year of housekeeping experience and a positive attitude required.
The predicted salary is between 12 - 12 £ per hour.
TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas and Mexico in 2025! At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!
Benefits
- £12.21 per hour plus service charge!
- Complimentary TOCA games!
- Huge discounts on our F&B
- Free meal whilst on shift
- Local retail & hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Great progression opportunities as we expand!
You must be available to attend an interview between 6th May and 13th May and training between 6th June and 20th June.
Job Highlights
- Location: TOCA Social, Westfield White City, London, W12 7GF
- Reports to: Hospitality Manager
- Hours Required: Part Time and Full Time roles available. Candidates must be flexible to work evenings and weekends.
The dynamic role of a Steward means no 2 days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests' journey together to deliver memorable experiences! We’re passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments to support the venue as and when necessary!
Role Scope & Responsibilities
- Maintaining the cleanliness and upkeep of all guest and teammate areas whilst supporting seamless operations and experiences for all
- Receiving deliveries and working alongside logistics teams to keep delivery areas and heart of house spaces organised
- Ensuring all spaces available to guests and teammates look their best at all times, including (but not limited to) clearing, sweeping, mopping, vacuuming, dusting and sanitising
- Being present on the venue floor during peak times to support venue operations by tidying, organising and providing general cleaning
- Being hands on and spotting when support is needed, taking the initiative to provide this to enhance guests experience and to support your teammates
- Providing deep cleaning of spaces and upkeep our football boxes
- Providing additional support across the venue when required
- Adhering to all compliance and Health & Safety processes/procedures at all times e.g. when working with chemicals, using safety signs such as wet floor signs when mopping etc
- Greeting & supporting guests through their journey to provide a best in class experience
- Having an eye for opportunity to exceed expectations in a positive, surprising and delightful manner
- Proving clear and concise communication to teammates to minimise disruption to guests
Qualifications & Experience
- At least 1 year of experience in housekeeping, or similar
- A punctual and reliable individual with a great attitude and work ethic!
- A quick learner with the ability to work under pressure in a fast paced environment
- Passionate about delivering top quality experiences
- A willingness and desire to make people happy and deliver genuine and memorable experiences
- Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)
Steward employer: TOCA Social UK Limited
At TOCA Social, we pride ourselves on being an innovative and vibrant employer that offers a unique dining and entertainment experience in the heart of London. Our team members enjoy competitive pay, extensive benefits including complimentary games and discounts, and a supportive work culture that fosters personal and professional growth. With exciting expansion plans and opportunities for cross-department training, joining us means becoming part of a dynamic family where every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Steward
✨Tip Number 1
Get to know TOCA Social! Familiarise yourself with their vibe and values. When you walk into that interview, show them you’re not just another candidate – you’re genuinely excited about being part of their unique dining and entertainment experience.
✨Tip Number 2
Practice your people skills! As a steward, you’ll be the friendly face that guests remember. Think about how you can create memorable experiences and be ready to share examples of how you’ve done this in the past.
✨Tip Number 3
Be flexible and ready to roll with the punches! The role is dynamic, so highlight your adaptability during the interview. Share stories where you’ve successfully handled unexpected situations or worked across different teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the TOCA family right from the start!
We think you need these skills to ace Steward
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and energy into your words. Remember, we’re all about creating memorable experiences at TOCA Social!
Tailor Your Application:Make sure to tailor your application to the Steward role specifically. Highlight any relevant experience you have in housekeeping or customer service, and show us how your skills can contribute to our vibrant environment. We love seeing how you connect your past experiences to what we do!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team at TOCA Social!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like we like it!
How to prepare for a job interview at TOCA Social UK Limited
✨Know the Venue
Before your interview, take some time to research TOCA Social and its unique dining and entertainment concept. Familiarise yourself with their values and what makes them stand out in the industry. This will show your genuine interest and help you connect your experiences to their mission.
✨Show Your Personality
As a steward, you'll be the friendly face of the venue! During the interview, let your personality shine through. Share stories that highlight your ability to create memorable experiences for guests and how you thrive in energetic environments. A positive attitude goes a long way!
✨Demonstrate Team Spirit
TOCA Social values teamwork, so be prepared to discuss how you've collaborated with others in previous roles. Share examples of how you've supported teammates or taken the initiative to help out when needed. This will show that you're ready to roll up your sleeves and contribute to the team.
✨Prepare for Practical Scenarios
Expect questions about how you'd handle specific situations, like maintaining cleanliness during peak times or dealing with guest inquiries. Think of examples from your past experience where you successfully managed similar challenges. This will demonstrate your problem-solving skills and readiness for the role.
