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- Tasks: Be the heartbeat of TOCA Social, creating unforgettable experiences for our guests every day.
- Company: Join TOCA Social, the innovative dining and entertainment venue that’s redefining fun with a football twist!
- Benefits: Earn £12.21 per hour plus tips, enjoy free meals, and access amazing discounts!
- Why this job: Work in a vibrant environment where your passion for hospitality can shine and grow.
- Qualifications: Bring your positive attitude and willingness to learn; no experience needed!
- Other info: Flexible hours available; perfect for students looking to balance work and study.
TOCA Social is the world\’s first dining and entertainment experience with a football twist, and it\’s set to change the game! Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas and Mexico in 2025!
At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you\’ll quickly fall in love with our concept!
BenefitsYou\’ll have full access to our TOCA Treats, which includes (but is not limited to!):
£12.21 per hour plus service charge! (Up to £20 per hour OTE)
Complimentary TOCA games!
Huge discounts on our F&B
Free meal whilst on shift
Local retail & hospitality discounts!
Teammate Assistance Programme with access to free counselling sessions
Great progression opportunities as we expand!
Job HighlightsLocation: TOCA Social, Westfield White City, London, W12 7GF
Reports to : Hospitality Manager
Hours Required : Part Time and Full Time roles available. Candidates must be flexible to work evenings and weekends.
The dynamic role of a Hospitality Champion means no 2 days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests\’ journey together to deliver memorable experiences! We\’re passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments to support the venue as and when necessary!
Role Scope & ResponsibilitiesWith a can-do attitude, we\’ll provide you with the tools and training you need to be a Hospitality Champion which involves:
Greeting & supporting guests through their journey to provide a best in class experience
Taking guest orders, delivering food and drinks and checking in with guests
Conducting box demo\’s and delivering steps of service to the TOCA Social standards
Handling guest enquiries and bookings in person and via phone and upselling where possible
Managing our cloakroom and boot room as needed
Walking guests through our F&B offering and making recommendations
Having an eye for opportunity to exceed expectations in a positive, surprising and delightful manner
Ensuring guest facing areas are clean and presentable at all timesAssisting guests with transactions in an efficient & timely manner, being accountable for all transactions
Proving clear and concise communication to teammates to minimise disruption to guests
Ensuring all items/stock are replenished and available to guests
Supporting kitchen and bar teams when necessary e.g. preparing food, making cocktails etc – you\’ll be a \’jack of all trades!\’
Following all health & safety and allergy procedures
Providing basic tech troubleshooting
Being flexible in covering a range of duties in line with business needs when required
Qualifications & Experience
A punctual and reliable individual with a great attitude and work ethic!
A quick learner with the ability to work under pressure in a fast paced environment
Passionate about delivering top quality experiences
A willingness and desire to make people happy and deliver genuine and memorable experiences
Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)
#J-18808-Ljbffr
Hospitality Champion employer: TOCA Social UK Limited
Contact Detail:
TOCA Social UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Champion
✨Tip Number 1
Familiarise yourself with TOCA Social's unique dining and entertainment concept. Understanding their football twist will help you engage with guests and enhance their experience, making you a standout candidate.
✨Tip Number 2
Showcase your ability to thrive in a fast-paced environment. During any interactions, emphasise your previous experiences where you've successfully managed multiple tasks under pressure, as this is crucial for the Hospitality Champion role.
✨Tip Number 3
Demonstrate your passion for customer service. Share specific examples of how you've gone above and beyond to create memorable experiences for guests, as this aligns perfectly with TOCA Social's mission.
✨Tip Number 4
Be prepared to discuss your flexibility and teamwork skills. Highlight instances where you've collaborated with others or adapted to changing situations, as these qualities are essential for supporting various departments at TOCA Social.
We think you need these skills to ace Hospitality Champion
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Hospitality Champion position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of TOCA Social that excite you, such as their unique dining experience or commitment to guest satisfaction.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service roles. Use specific examples to demonstrate your ability to handle guest enquiries, work under pressure, and contribute to a positive team environment.
Showcase Your Personality: Since the role is about creating memorable experiences, let your personality shine through in your application. Use a friendly and engaging tone to convey your passion for making people happy and your readiness to be part of a fun and energetic team.
How to prepare for a job interview at TOCA Social UK Limited
✨Show Your Enthusiasm
TOCA Social thrives on energy and fun, so make sure to express your excitement about the role. Share why you love hospitality and how you can contribute to creating memorable experiences for guests.
✨Demonstrate Flexibility
Since the role requires flexibility with hours, be prepared to discuss your availability. Highlight any previous experience where you adapted to changing circumstances or took on various responsibilities.
✨Prepare for Guest Interaction Scenarios
Think of examples from your past where you successfully handled guest enquiries or complaints. Be ready to role-play scenarios during the interview to showcase your customer service skills.
✨Emphasise Teamwork
As a Hospitality Champion, you'll work closely with teammates. Share experiences that demonstrate your ability to collaborate effectively and support others in a fast-paced environment.
