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- Tasks: Lead a team to create unforgettable guest experiences at TOCA Social.
- Company: Join the vibrant TOCA Social team at The O2, London.
- Benefits: Enjoy competitive pay, free meals, discounts, and access to fun games!
- Other info: Dynamic environment with great growth opportunities and supportive mentorship.
- Why this job: Kickstart your career with clear pathways to becoming a General Manager.
- Qualifications: 3-5 years in hospitality leadership; passionate about guest satisfaction.
The predicted salary is between 30000 - 40000 ÂŁ per year.
At TOCA Social, we see a direct link between the quality of our guest experience and the happiness of our teammates, meaning our teammates are at the centre of everything we do! Our General Managers are responsible for bringing together multiple elements of our guests' journey together to deliver memorable experiences!
The ideal candidate will have previous experience in competitive socialising or hospitality venues and the ability to lead with the 51% attributes that are core to our culture. This role is designed as a General Manager in Training with a clear pathway to stepping into a General Manager position. You will be coached, mentored, and supported by an experienced General Manager and the wider leadership team to develop the skills required to successfully lead your own venue.
Location: TOCA Social, The O2, Peninsular Square, SE10 0DX
Reports to: Senior General Manager
Role Scope & Responsibilities
- People & Team Development
- Recruit, onboard, and develop a high‑performing, engaged team alongside your leadership group.
- Foster a strong, inclusive culture where teammate engagement and wellbeing are prioritised.
- Work closely with the People Team and L&D to support progression and internal growth.
- Lead by example, setting clear expectations and holding the team accountable to standards.
- Local Community & Brand Presence
- Act as the face of TOCA Social within the local community, building strong external relationships.
- Drive partnerships with local businesses, corporate clients, and community groups.
- Grow and activate the Golden Goal Club database, driving sign‑ups, repeat visits, and guest loyalty.
- Support and lead local marketing initiatives, events, and activations to increase footfall and brand awareness.
- 4-Wall Commercial Ownership
- Build a strong understanding of how day-to-day decisions impact revenue, labour, costs, and overall P&L performance.
- Support delivery of key KPIs through driving sales, controlling costs, and improving operational efficiency.
- Analyse performance trends (sales mix, spend per head, peak times) to inform better decision‑making.
- Take ownership of labour planning, scheduling, and productivity in line with business demands.
- Hands-On Hospitality Leadership
- Lead from the front on the floor, delivering exceptional guest experiences and supporting your team in real time.
- Coach and develop teammates and leaders to consistently deliver best‑in‑class service.
- Act as the go‑to for guest recovery, resolving issues with empathy and ownership.
- Create an engaging, high‑energy environment that reflects TOCA Social’s “Everybody Plays” culture.
- Health, Safety & Compliance
- Ensure full compliance with health & safety, food safety, and allergy procedures.
- Maintain a safe, secure, and high‑quality environment for both teammates and guests.
- Conduct regular walk‑throughs and preventative maintenance checks to uphold standards.
- Take accountability for operational compliance, audits, and risk management.
Qualifications & Experience
- 3–5 years’ experience in a senior hospitality leadership role (e.g. Assistant General Manager, Department Leader, or similar), with clear readiness to step into a General Manager position.
- Demonstrated ability to deliver against key KPIs, with a strong understanding of how operational decisions impact commercial performance.
- A people‑first leader with high emotional intelligence, able to build strong relationships and create an engaging team culture.
- A positive, resilient individual with a strong work ethic and the ability to thrive in a fast‑paced, high‑energy environment.
- A quick learner who is coachable, open to feedback, and motivated to grow into a General Manager role.
- Passionate about delivering exceptional guest experiences, with a natural focus on both teammate and guest satisfaction.
- A hands‑on operator who leads from the front and is willing to roll up their sleeves to support the wider team.
- Flexible and adaptable, with the ability to work a variety of shifts based on business needs.
Benefits
- You’ll have full access to our TOCA Treats, which includes (but is not limited to!):
- Competitive salary.
- Complimentary TOCA games!
- Huge discounts on our F&B.
- Free meal whilst on shift.
- Local retail & hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions.
- Cycle 2 Work Scheme.
- Great progression opportunities as we expand!
General Manager in Training- O2, London employer: TOCA Social UK Limited
Contact Detail:
TOCA Social UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Training- O2, London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality scene. Attend local events, join relevant groups, and don’t be shy to introduce yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for the role! When you get the chance to chat with potential employers, let your enthusiasm for creating memorable guest experiences shine through. Share your ideas on how you can contribute to TOCA Social’s vibrant culture.
✨Tip Number 3
Prepare for interviews by researching TOCA Social and its community involvement. Be ready to discuss how you can build strong relationships and drive local marketing initiatives. Tailor your answers to reflect their values and mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the TOCA Social family. Let’s get you that General Manager in Training position!
We think you need these skills to ace General Manager in Training- O2, London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality and guest experiences shine through. We want to see how much you care about creating memorable moments for guests and teammates alike!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in competitive socialising or hospitality. We love seeing how your past roles have prepared you for this General Manager in Training position!
Be Authentic: Don’t be afraid to show your personality in your application. We value authenticity and want to get a sense of who you are beyond just your qualifications. Let us know what makes you tick!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at TOCA Social UK Limited
✨Know the Company Culture
Before your interview, dive deep into TOCA Social's culture and values. Understand how they prioritise teammate engagement and guest experiences. This will help you align your answers with their core beliefs and show that you're a great fit for their team.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you've successfully led a team or improved guest satisfaction. Highlight your ability to coach and develop others, as this is crucial for the General Manager in Training role. Be ready to discuss how you can foster an inclusive culture.
✨Demonstrate Financial Acumen
Brush up on your understanding of P&L performance and key KPIs. Be prepared to discuss how your decisions have positively impacted revenue and operational efficiency in previous roles. This will show that you can take ownership of the commercial aspects of the venue.
✨Engage with Real-Life Scenarios
Think about potential challenges you might face in the role, such as guest recovery or team dynamics. Prepare to discuss how you would handle these situations with empathy and a hands-on approach. This will demonstrate your readiness to lead from the front and create memorable experiences.