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- Tasks: Create unforgettable experiences for guests in a fun, energetic environment.
- Company: Join TOCA Social, the first dining and entertainment venue with a football twist!
- Benefits: Earn £12.21 per hour plus tips, enjoy free meals, and access discounts.
- Why this job: Be part of an exciting team and grow your career in hospitality!
- Qualifications: Must be reliable, eager to learn, and passionate about customer service.
- Other info: Flexible hours, great training opportunities, and a chance to work in a dynamic setting.
The predicted salary is between 12 - 20 £ per hour.
TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas and Mexico in 2025! At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!
Benefits:
- £12.21 per hour plus service charge! (Up to £20 per hour OTE)
- Complimentary TOCA games!
- Huge discounts on our F&B
- Free meal whilst on shift
- Local retail & hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Great progression opportunities as we expand!
Job Highlights:
- Location: TOCA SOCIAL, THE BULLRING, 11 St Martin's Walk, Birmingham B5 4BU
- Reports to: Hospitality Manager
- Hours Required: 10/15 per week. Candidates must be flexible to work evenings and weekends.
The dynamic role of a Hospitality Champion means no 2 days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests' journey together to deliver memorable experiences! We’re passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments to support the venue as and when necessary!
Role Scope & Responsibilities:
- Greeting & supporting guests through their journey to provide a best in class experience
- Taking guest orders, delivering food and drinks and checking in with guests
- Conducting box demo’s and delivering steps of service to the TOCA Social standards
- Handling guest enquiries and bookings in person and via phone and upselling where possible
- Managing our cloakroom and boot room as needed
- Walking guests through our F&B offering and making recommendations
- Having an eye for opportunity to exceed expectations in a positive, surprising and delightful manner
- Ensuring guest facing areas are clean and presentable at all times
- Assisting guests with transactions in an efficient & timely manner, being accountable for all transactions
- Providing clear and concise communication to teammates to minimise disruption to guests
- Ensuring all items/stock are replenished and available to guests
- Supporting kitchen and bar teams when necessary e.g. preparing food, making cocktails etc - you’ll be a ‘jack of all trades!’
- Following all health & safety and allergy procedures
- Providing basic tech troubleshooting
- Being flexible in covering a range of duties in line with business needs when required
Qualifications & Experience:
- A punctual and reliable individual with a great attitude and work ethic!
- A quick learner with the ability to work under pressure in a fast paced environment
- Passionate about delivering top quality experiences
- A willingness and desire to make people happy and deliver genuine and memorable experiences
- Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)
Waiter/ Waitress - Bullring, Birmingham employer: TOCA Social UK Limited
Contact Detail:
TOCA Social UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/ Waitress - Bullring, Birmingham
✨Tip Number 1
Get to know the venue! Before your interview, pop into TOCA Social and soak up the atmosphere. Familiarising yourself with the vibe will help you connect with the team and show your genuine interest in the role.
✨Tip Number 2
Practice your people skills! As a Hospitality Champion, you'll be interacting with guests all day. Role-play scenarios with friends or family to boost your confidence in handling different situations and making memorable experiences.
✨Tip Number 3
Be ready to showcase your flexibility! The job requires you to wear many hats, so think of examples from past experiences where you've adapted quickly to changing circumstances. This will highlight your can-do attitude!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the TOCA Social family. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Waiter/ Waitress - Bullring, Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for working in a fun and energetic environment like TOCA Social.
Tailor Your Application: Make sure to tailor your application to the role of Hospitality Champion. Highlight any relevant experience you have in customer service or hospitality, and mention how you can contribute to creating memorable experiences for our guests.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand. This will help us get a quick sense of what you bring to the table!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at TOCA Social UK Limited
✨Know the Venue
Before your interview, take some time to research TOCA Social and its unique dining experience. Familiarise yourself with their concept, especially how they blend football with hospitality. This will show your genuine interest and help you connect with the interviewers.
✨Show Your Personality
As a waiter or waitress, your personality is key! Be ready to showcase your energetic and fun side during the interview. Practice sharing examples of how you've created memorable experiences for guests in previous roles, as this aligns perfectly with what TOCA Social is all about.
✨Demonstrate Flexibility
Highlight your ability to adapt to different situations. Since the role requires flexibility in covering various duties, share specific instances where you've successfully juggled multiple tasks or stepped in to help teammates. This will demonstrate that you're ready to roll up your sleeves!
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the training opportunities available or how the team collaborates to create those unforgettable guest experiences. This shows your enthusiasm for growth and teamwork, which are essential at TOCA Social.