At a Glance
- Tasks: Create unforgettable experiences for guests in a fun, energetic environment.
- Company: Join TOCA Social, the world's first football-themed dining and entertainment venue.
- Benefits: Earn £12.71 per hour plus tips, enjoy free meals, and access great discounts.
- Other info: Flexible hours with opportunities for career progression as we expand!
- Why this job: Be part of an exciting team and develop your skills while having fun!
- Qualifications: A positive attitude, reliability, and a passion for delivering great service.
The predicted salary is between 30000 - 40000 £ per year.
TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas and Mexico in 2025! At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!
Benefits
- £12.71 per hour plus service charge! (approx. £2.46 per hour based on last month’s earnings)
- Complimentary TOCA games!
- Huge discounts on our F&B
- Free meal whilst on shift
- Local retail & hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Great progression opportunities as we expand!
Job Highlights
- Location: TOCA Social, The O2, Peninsula Square, SE10 0DX
- Reports to: Hospitality Manager
- Hours Required: 15 per week. Candidates must be flexible to work evenings and weekends.
The dynamic role of a Hospitality Champion means no 2 days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests' journey together to deliver memorable experiences! We’re passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments to support the venue as and when necessary!
Role Scope & Responsibilities
- Greeting & supporting guests through their journey to provide a best in class experience
- Taking guest orders, delivering food and drinks and checking in with guests
- Conducting box demos and delivering steps of service to the TOCA Social standards
- Handling guest enquiries and bookings in person and via phone and upselling where possible
- Managing our cloakroom and boot room as needed
- Walking guests through our F&B offering and making recommendations
- Having an eye for opportunity to exceed expectations in a positive, surprising and delightful manner
- Ensuring guest facing areas are clean and presentable at all times
- Assisting guests with transactions in an efficient & timely manner, being accountable for all transactions
- Providing clear and concise communication to teammates to minimise disruption to guests
- Ensuring all items/stock are replenished and available to guests
- Supporting kitchen and bar teams when necessary e.g. preparing food, making cocktails etc - you’ll be a ‘jack of all trades!’
- Following all health & safety and allergy procedures
- Providing basic tech troubleshooting
- Being flexible in covering a range of duties in line with business needs when required
Qualifications & Experience
- A punctual and reliable individual with a great attitude and work ethic!
- A quick learner with the ability to work under pressure in a fast paced environment
- Passionate about delivering top quality experiences
- A willingness and desire to make people happy and deliver genuine and memorable experiences
- Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)
If you think you have what it takes, apply now! TOCA Social is committed to providing an inclusive recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let us know.
Hospitality Champion- O2, London in Birmingham employer: TOCA Social UK Limited
At TOCA Social, we pride ourselves on creating a vibrant and inclusive work environment where every team member can thrive. Located in the iconic O2 arena, our Hospitality Champions enjoy competitive pay, extensive training opportunities, and unique benefits like complimentary games and discounts, all while being part of an exciting dining and entertainment experience that is set to expand globally. Join us and be part of a team that values your growth and passion for delivering unforgettable guest experiences!
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Champion- O2, London in Birmingham
✨Tip Number 1
Get to know TOCA Social! Familiarise yourself with our unique dining and entertainment experience. This will help you stand out during interviews, as you can show your enthusiasm for our concept and how you can contribute to creating memorable experiences for our guests.
✨Tip Number 2
Network like a pro! Connect with current employees on social media or at events. They can provide insider tips and might even put in a good word for you. Plus, it shows you're genuinely interested in being part of the TOCA family!
✨Tip Number 3
Prepare for the unexpected! As a Hospitality Champion, no two days are the same. Think about how you would handle various guest scenarios and be ready to share your ideas during the interview. Show us your can-do attitude!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and opportunities as we expand. Don’t miss out on your chance to join us at TOCA Social!
We think you need these skills to ace Hospitality Champion- O2, London in Birmingham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject some fun and energy into your words. Remember, we’re all about creating memorable experiences at TOCA Social!
Tailor Your Application:Make sure to tailor your application to the Hospitality Champion role. Highlight any relevant experience or skills that match what we’re looking for, like your ability to work in a fast-paced environment or your passion for delivering top-notch service.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen and ready to join the TOCA Social family. We can’t wait to hear from you!
How to prepare for a job interview at TOCA Social UK Limited
✨Know the TOCA Social Vibe
Before your interview, get familiar with TOCA Social's unique dining and entertainment concept. Understand how they blend football with hospitality, and think about how you can contribute to creating that energetic atmosphere. This will show your enthusiasm and alignment with their brand.
✨Show Off Your People Skills
As a Hospitality Champion, your ability to connect with guests is key. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to make someone's experience memorable—this will highlight your passion for delivering top-quality experiences.
✨Be Ready to Roll Up Your Sleeves
TOCA Social values flexibility and teamwork. Be prepared to discuss how you've adapted to different roles or helped out colleagues in previous jobs. Share specific instances where you’ve taken on various tasks, as this will demonstrate your willingness to support the team and tackle any challenge.
✨Ask Thoughtful Questions
At the end of your interview, have a few questions ready that show your interest in the role and the company. You might ask about training opportunities or how they ensure a fun environment for both guests and staff. This not only shows your enthusiasm but also helps you gauge if TOCA Social is the right fit for you.
