At a Glance
- Tasks: Lead a vibrant team to create unforgettable guest experiences at TOCA Social.
- Company: Join the exciting TOCA Social team in Birmingham's Bullring.
- Benefits: Enjoy competitive pay, free meals, discounts, and great career growth opportunities.
- Other info: Flexible shifts and a fun, energetic work environment await you!
- Why this job: Be the face of TOCA Social and make a real impact in the community.
- Qualifications: 3-5 years in management, with a passion for hospitality and team development.
The predicted salary is between 34650 - 42350 £ per year.
At TOCA Social, we see a direct link between the quality of our guest experience and the happiness of our teammates, meaning our teammates are at the centre of everything we do! Our General Managers are responsible for bringing together multiple elements of our guests' journey together to deliver memorable experiences! The ideal candidate will have previous experience in competitive socialising or hospitality venues and the ability to lead with attributes that are core to our culture.
Location: TOCA Social, Bullring, Birmingham, B5 4BU
Reports to: UK Operations Manager
Role Scope & Responsibilities
- People & Team Development
- Recruit, onboard, and develop a high-performing, engaged team alongside your leadership group
- Foster a strong, inclusive culture where teammate engagement and wellbeing are prioritised
- Work closely with the People Team and L&D to support progression and internal growth
- Lead by example, setting clear expectations and holding the team accountable to standards
- Local Community & Brand Presence
- Act as the face of TOCA Social within the local community, building strong external relationships
- Drive partnerships with local businesses, corporate clients, and community groups
- Grow and activate the Golden Goal Club database, driving sign-ups, repeat visits, and guest loyalty
- Support and lead local marketing initiatives, events, and activations to increase footfall and brand awareness
- 4-Wall Commercial Ownership
- Have a strong understanding of how day-to-day decisions impact revenue, labour, costs, and overall P&L performance
- Lead delivery of key KPIs through driving sales, controlling costs, and improving operational efficiency
- Analyse performance trends (sales mix, spend per head, peak times) to inform better decision-making
- Take ownership of labour planning, scheduling, and productivity in line with business demands
- Hands-On Hospitality Leadership
- Lead from the front on the floor, delivering exceptional guest experiences and supporting your team in real time
- Coach and develop teammates and leaders to consistently deliver best-in-class service
- Act as the go-to for guest recovery, resolving issues with empathy and ownership
- Create an engaging, high-energy environment that reflects TOCA Social's "Everybody Plays" culture
- Health, Safety & Compliance
- Ensure full compliance with health & safety, food safety, and allergy procedures
- Maintain a safe, secure, and high-quality environment for both teammates and guests
- Conduct regular walk-throughs and preventative maintenance checks to uphold standards
- Take accountability for operational compliance, audits, and risk management
Qualifications & Experience
- 3-5 years' experience in a General Manager position
- Demonstrated ability to deliver against key KPIs, with a strong understanding of how operational decisions impact commercial performance
- A people-first leader with high emotional intelligence, able to build strong relationships and create an engaging team culture
- A positive, resilient individual with a strong work ethic and the ability to thrive in a fast-paced, high-energy environment
- A quick learner who is coachable, open to feedback, and motivated to grow into a General Manager role
- Passionate about delivering exceptional guest experiences, with a natural focus on both teammate and guest satisfaction
- A hands-on operator who leads from the front and is willing to roll up their sleeves to support the wider team
- Flexible and adaptable, with the ability to work a variety of shifts based on business needs
Benefits
- You'll have full access to our TOCA Treats, which includes (but is not limited to!):
- Competitive salary
- Complimentary TOCA games!
- Huge discounts on our F&B
- Free meal whilst on shift
- Local retail & hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Great progression opportunities as we expand!
TOCA Social is committed to providing an inclusive recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let us know.
General Manager- Bullring, Birmingham employer: TOCA Social UK Limited
TOCA Social UK Limited is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where creativity and collaboration thrive. With competitive benefits such as performance-based commissions and complimentary TOCA games, employees are encouraged to excel while enjoying a vibrant atmosphere that fosters meaningful connections and memorable experiences for clients. Located in the heart of the UK, this role provides unique opportunities to lead high-profile corporate events, making a significant impact on both the company and its clientele.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager- Bullring, Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like TOCA Social UK Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to TOCA Social UK Limited
Don't be shy about reaching out to TOCA Social UK Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager- Bullring, Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about TOCA Social UK Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at TOCA Social UK Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
