Description
TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! We are ready for global growth with venues already operating in The O2, London and The Bullring, Birmingham, Westfield White City, Dallas, Mexico and Guatemala!
Job Overview
At TOCA Social, we see a direct link between the quality of our guest experience and the happiness of our teammates, meaning our teammates are at the centre of everything we do! Our Hospitality Managers are responsible for bringing together multiple elements of our guests' journey together to deliver memorable experiences! The ideal candidate will have previous experience in competitive socialising or hospitality venues and the ability to lead with the 51% attributes that are core to our culture.
Location: TOCA Social, 11 St Martin's Walk, Birmingham B5 4BU
Reports to: Deputy / General Manager
Role Scope & Responsibilities
Some of your responsibilities will include:
- Being the ‘go-to’ for teammate support whenever on shift
- Managing Teammates with excellent communication skills (written & verbal) and embracing Teammate and guest differences
- Providing a safe and hospitable environment for all Teammates and over 300,000+ annual guests
- Leading a diverse and dynamic team whilst anticipating and exceeding the needs of our guests
- Creating a ‘Greatest Of All Time’ team culture
- Providing coaching to Teammates and developing their skills to allow them to reach their full potential and growth with the brand
- Working with leaders to ensure accurate scheduling of Teammate whilst anticipating seasonal labour changes
- Leading from the front to create a best in class Guest experience and supporting Teammates in following consistent Steps of Service
- Assist with recruitment, onboarding, training and development of new Teammates
- Empowering Teammates to surpass Guest expectations
- Ensuring training and compliance within health and safety and food and drink guidelines
- Having a presence on the venue floor, being visible for guests and teammates at all times, ready to step in whenever needed whilst having a warm and friendly disposition.
- Completing preventative maintenance checks, including daily walk-throughs to inspect and elevate improvements
- Ability to resolve issues with grace and empathy, focussed on always finding the best outcome for all guests
Qualifications & Experience
- Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)
- 3 years + experience in Hospitality or equivalent
- 1-2 + years management experience in hospitality or competitive socialising.
- Ability to work flexible hours each week
- WSET Level 2 (desired but not essential)
Benefits
You’ll have full access to our TOCA Treats, which includes (but is not limited to!):
- Competitive salary
- Complimentary TOCA games!
- Huge discounts on our F&B
- Free meal whilst on shift
- Local retail & hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Great progression opportunities as we expand!
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Hospitality Manager, Bullring Birmingham employer: TOCA Social France
TOCA Social is an exceptional employer that prioritises a dynamic work culture and employee growth, offering hands-on opportunities to lead technology initiatives across multiple vibrant venues. With a focus on guest experience and collaboration, employees benefit from comprehensive training, coaching, and the chance to innovate within a supportive team environment at iconic locations like The O2 and beyond.
