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- Tasks: Provide 1st/2nd line IT support and troubleshoot hardware/software issues.
- Company: Join Tobermore, a leading paving and walling manufacturer in the UK and Ireland.
- Benefits: Attractive salary, private healthcare, enhanced leave, and employee discounts.
- Why this job: Be part of a family-run business with a focus on continuous learning and improvement.
- Qualifications: Higher level IT qualification and 9 months experience in an IT role.
- Other info: Dynamic work environment with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Location: Tobermore Concrete Products Ltd, 2 Lisnamuck Road, Tobermore
Reports To: IT Manager
Job Summary
As IT Support Technician, you will play a key role within the IT Department in delivering an efficient and effective service by supporting daily operations of the business, providing IT hardware and software support, resolving IT issues, developing and improving IT systems throughout the company.
Benefits
- Attractive salary + Annual Bonus
- Private healthcare & Employee Assistance Programme (EAP) from day 1
- Enhanced annual leave entitlements and additional loyalty holidays
- Holiday Purchase Scheme
- Company Branded Clothing
- Access to tech & cycle to work schemes
- Enhanced family friendly leave
- Employee savings scheme
- Employee discount scheme
- Length of Service gifts
Please note: We are unable to offer visa sponsorship at this time, as we do not hold a sponsorship licence and do not have roles that meet the criteria for sponsorship under the Skilled Worker visa route. All applicants must have the current right to work in the UK.
We may close vacancies early where we receive significant numbers of applications, in order to support efficient shortlisting.
About The Role
Responsibilities
The following list constitutes the key tasks and duties of your post upon which your job performance will be assessed. Tasks are not in any particular order, therefore the sequence which they appear should not be interpreted as indicating priority or relative importance.
Duties Will Include
- Provide effective 1st/2nd line IT system support for all staff on ticket board - Hardware & Software.
- Liaising with 3rd party support teams to resolve IT issues.
- Carrying out Phishing tests for all users.
- Preparation, Installation and Deployment of new device set ups.
- Office 365 administration.
- Troubleshooting tickets for hardware and software issues for Laptops, PCs, Printers and Scanners.
- Implement Scheduled Maintenance on company devices.
- Ensure security of company information systems, both physical and electronic.
- Preparation of yard tour equipment.
- Maintain and keep an updated inventory of all IT supplies.
- Replace any IT devices as required.
- Maintain a tidy and organised IT Office & Server Room.
- Act in a confidential and trustworthy manner at all times.
- Deal with users in a courteous, professional and efficient manner at all times.
- Online sales of old IT equipment.
- Any other duties as required by your manager.
This job description is not exhaustive and serves only to highlight the main requirement of the post holder. The job description will be reviewed regularly and may be subject to change.
Skills
- Servicing
- Improvement
- Managerial / Operational
Required Criteria
- Higher level qualification in IT
- Minimum 9 months experience working within an IT department in an IT Technician based role (can include work placement)
- User setup (Active directory or 365)
- Device setup (Windows, Mac OS, iOS and Android)
- Computer problem solving
- Proficient in the use of MS Office
- Trustworthy
- High attention to detail
- Strong multi-tasking, organisational and time management skills
- Ability to work as part of a team and independently
- Great communication, patience and interpersonal skills
- Full valid driving license
Desired Criteria
- IT related degree (can be pending results)
- Office 365 administration
- Managing printers
- Knowledge of computer networking and infrastructure
Closing Date Sunday 22nd February, 2026
Contract Type fulltime
Salary Based on Experience
IT Support Technician employer: Tobermore
Contact Detail:
Tobermore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have a lead on that perfect IT Support Technician role.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common IT support scenarios and how you’d tackle them. This will help you feel more confident and ready to impress.
✨Tip Number 3
Don’t forget to showcase your soft skills! Being an IT Support Technician isn’t just about tech knowledge; it’s also about communication and patience. Be sure to highlight these during your conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience, especially in 1st/2nd line support and any specific software or hardware skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills can benefit Tobermore. Keep it concise but engaging!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Tobermore.
How to prepare for a job interview at Tobermore
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware and software support, especially for Windows, Mac OS, iOS, and Android devices. Be ready to discuss your experience with troubleshooting and user setup in Active Directory or Office 365.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved IT issues in the past. Think about specific challenges you faced and how you approached them. This will demonstrate your ability to handle the 1st/2nd line support tasks they'll expect from you.
✨Communicate Like a Pro
Since you'll be dealing with users regularly, practice explaining technical concepts in simple terms. Highlight your communication skills during the interview, as being courteous and professional is key to this role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a phishing attempt or managing multiple support tickets. Think through your responses ahead of time to show that you're calm under pressure and can prioritise effectively.
