Account & Growth Director in London

Toaster is looking for an ambitious, high-energy Account & Growth Director to join our team. This is a unique hybrid role designed for someone who loves the thrill of winning new business as much as the reward of nurturing long‐term client partnerships.

You will spend your time split between two critical pillars: delivering world‐class work for our existing global tech clients and working directly with the Managing Director to drive our next phase of agency growth.

What You’ll Be DoingClient Partnership & Delivery

Own the Relationship: Act as the central heartbeat of your accounts, ensuring clients feel supported, heard, and excited about our work.

Bridge the Gap: Expertly translate client needs into actionable briefs for our creative and production teams, managing expectations on both sides.

Master the Process: Lead projects from initial brief to final delivery, ensuring every output is on‐brand, on‐time, and profitable.

Optimise Workflows: Don’t just follow the process—improve it. Identify ways to make our collaboration with clients smoother and more efficient.

Reporting & Rigour: Maintain high standards of documentation, including weekly status reports, agendas, and detailed contact reports.

New Business & Agency Growth

Fuel the Pipeline: Support the Managing Director in identifying and prospecting new leads through research and networking.

Pitch to Win: Manage the end‐to‐end delivery of RFIs and RFPs. You’ll be the “project manager” of the pitch, coordinating case studies, credentials, and pitch decks.

Market Intel: Conduct competitive research and gather data to give our pitch team a strategic edge.

Build the Toolkit: Help us scale by maintaining a “gold standard” library of pitch collateral and best‐practice templates.

What You’ll Bring

Agency Pedigree: Significant experience in Account Management within advertising, design, or marketing agencies.

Tech‐Savvy: Experience working with (or a deep passion for) global tech brands and digital platforms.

Growth Mindset: You aren’t just a “task manager”—you are a “business builder” who spots opportunities for organic growth.

Strategic Communication: You can write a persuasive deck, present to a room of stakeholders, and hold your own in a budget negotiation.

Precision: An eagle eye for detail and a “no‐stone‐unturned” approach to project delivery and numeracy.

What You’re Like

Self‐Starting: You don’t wait for a to‐do list; you see a gap and fill it.

Confident & Persuasive: You can build rapport quickly with both internal creatives and external CEOs.

Calm Under Pressure: You enjoy the fast‐paced nature of a pitch environment.

Expert Tool‐User: You are a pro at Google Workspace (Docs, Sheets, Slides).

The AgencyUnleash your creativity at Toaster, the award‐winning agency that’s shaking things up across the globe.

Born in London, we’ve spread our wings to San Francisco and New Delhi, collaborating with industry giants like Google, Samsung, and YouTube for over a decade.

But we’re not just about big names. We’re passionate about building a team that reflects the vibrant diversity of the world. We believe different perspectives spark better ideas, leading to groundbreaking work and exceptional results.

So, if you’re ready to be yourself and push boundaries, we want to hear from you! We welcome applicants of all backgrounds and encourage you to bring your unique talents. If you need any adjustments during the process, don’t hesitate to contact our friendly People team.

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