At a Glance
- Tasks: Lead daily store operations and inspire your team to achieve sales goals.
- Company: Join TOAST, a unique lifestyle brand with a commitment to thoughtful design.
- Benefits: Enjoy 20 days annual leave, company discounts, and a pension scheme.
- Other info: Flexible working hours and a supportive team culture await you.
- Why this job: Be a brand ambassador and make a real impact in a creative environment.
- Qualifications: Strong communication skills and a positive mindset are essential.
The predicted salary is between 22050 - 26950 £ per year.
As a supervisor, you will have responsibility for the day-to-day performance of all aspects of store operations. You will be expected to use your initiative to support the delivery of the brand’s performance and cultural expectations, manage your stock and your space to maximise its sales potential, profitability and ensure delivery of the brand’s visual expectations. You will need to deliver excellent practices to maintain an efficient and effective back of house operation which supports store performance. You will be an ambassador for the brand’s culture both in your appearance and behaviour and will be expected to develop your team to the same standards.
KEY RESPONSIBILITIES (Subject to change from time to time)
- Support delivery of store sales, Payroll and Stock Management KPI Targets
- Support management of all other costs within agreed budgets
- Deliver TOAST’s Customer Service expectation both personally and through your team
- Support delivery of TOAST’s Brand Visual expectation using all information available
- Support the Store Manager in commercially managing your stock package to achieve maximum potential using all information available
- Contribute towards detailed feedback to key liaisons regarding stock performance
- Support delivery of an excellent back of house operation that supports the needs of the store and facilitates optimal trading results in a secure fashion
- Support the store recruitment process and help manage the team’s performance to ensure it is able to deliver expectations in a motivated and engaged way
- Support delivery of all necessary training and development to the team to ensure they have the capability to perform to expected levels
- Seek development and training of own skills set to continually improve performance
- Ensure a safe and healthy working environment for all the team with a focus on risk assessment and ensuring a high level of housekeeping
- Liaise and seek feedback from all key Head Office functions to facilitate excellent store performance
- Any other duties deemed necessary to support the store manager.
PERSONAL QUALITIES
- HONEST COMMUNICATION: straight talking, demonstrate humility and respect, challenge constructively, create transparency, acknowledge & resolve mistakes, maintain commitments and to be accountable
- INTEGRITY: To be honest, with strong moral and ethical principles and values.
- DRIVE: show relentless determination to drive delivery & excel
- POSITIVE MINDSET: achieve results with a positive energy and can-do attitude, overcome challenges and influence others positively
- PRIORITISE QUALITY: less is more, an obsessive attention to the detail
- SUPPORT: challenge and encourage colleagues, celebrate success, and focus on positives
WE OFFER
- 20 days annual leave plus bank holidays
- A contributory Company pension scheme
- Cycle to work scheme
- Company discount
- Employee Assistance Programme
ABOUT TOAST
Born in a Welsh barn in 1997, TOAST has grown from loungewear and nightwear to become a unique lifestyle brand, creating, and curating simple, functional, beautiful clothing, home ware and editorial. TOAST is renowned for its thoughtful, contemporary design and commitment to traditional textiles and craftsmanship. The brand aspires to be the global lifestyle brand synonymous with Social Conscience. TOAST has studios in both London and Swansea and is one of the very few UK clothing brands with its own pattern room. TOAST celebrates a slower more thoughtful way of life in shops throughout the UK, concept stores around the world and online. The emphasis within the TOAST workplace is on thoughtfulness, simplicity, creativity, and collaboration. We work hard to communicate intelligently with the wider world and strive against doing the obvious. We value serious thought in many broad fields – in art, literature, design, philosophy, travel, science as much as we do in fashion. Though our output may appear simple, it is always produced with great attention to detail. As a strategic priority TOAST nurtures imaginative talent and change makers. As part of the TOAST team, you are a catalyst for the brand’s successes. To realise our ambitions, we need you to share our interests and values, have an enthusiasm for TOAST itself as well as a deep knowledge and passion for your own specialist area. In return for your dedication, TOAST will offer a supportive and stimulating working environment with flexible working hours and generous staff discounts. You will receive a comprehensive induction, including product and brand training, that helps to plant a deep understanding of TOAST that can be carried confidently through your work and into the outside world. We are committed to equality of opportunity for all staff and applications from individuals are welcome regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Supervisor employer: TOAST
Toast is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for sales professionals eager to make an impact in the tech industry. With a focus on employee growth, you will have access to ongoing training and development opportunities while working in the vibrant city of London, known for its diverse business landscape. Enjoy the benefits of a hybrid work model that promotes work-life balance, alongside a supportive team dedicated to achieving success together.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like TOAST, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like TOAST!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at TOAST, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at TOAST and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show TOAST that you’re ready to jump in and contribute right away!
How to prepare for a job interview at TOAST
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
