At a Glance
- Tasks: Lead product strategy for international expansion in the restaurant and hospitality sectors.
- Company: Join Toast, a dynamic tech company transforming the hospitality industry.
- Benefits: Competitive salary, flexible hybrid work, and comprehensive benefits package.
- Other info: Embrace a culture of learning and diversity while growing your career.
- Why this job: Make a real impact on global restaurant operations and drive innovation.
- Qualifications: 8+ years in product management with strong stakeholder management skills.
The predicted salary is between 75600 - 92400 £ per year.
Location: Dublin or London
Toast is driven by building a platform that helps our customers adapt, take control, and get back to what they do best: building the businesses they love. From independent operators to global enterprise chains with thousands of locations, Toast powers the full guest and operator experience — point of sale, kitchen display, payroll, analytics, and beyond.
International expansion is a critical growth engine for Toast's future. Outside the US, we currently operate in Canada, UK, Ireland, and Australia and are actively growing our product platform in these markets. As we gain market share, we are increasing our upmarket product investment into Regional Mid Market (RMM) and Mid Market (MM). Our goal is to be able to win and retain larger and more complex restaurant and hospitality operators. These are multi-location brands that require centralized management, enterprise-grade controls, multi-concept reporting, and deep third-party integrations.
We are seeking a commercially-minded Product leader to own the product strategy and roadmap for this expansion into RMM/MM within our international markets. This is a cross-cutting, complex, and high-leverage product charter critical to our success. In this highly visible role, you will define what gets built, in which system, with what sequencing and you hold the accountability for delivery across all of it.
About this role (Responsibilities)
- Drive cross-codebase delivery. Partner with engineering and product owners across Toast's platform teams to deliver features required by international RMM/MM customers. We leverage the ‘away team’ mechanism to develop features across various codebases at Toast, so you will help navigate competing roadmaps, set clear success criteria, and hold delivery against contractual commitments.
- Champion field research & validation: Spend time with mid-market customers in all international markets to learn about their operational workflows, pain points, and opportunity areas. Represent the voice of this segment at the Toast leadership level.
- Data: Develop and track key metrics and KPIs across the customer journey.
- Define pricing, packaging, and go-to-market strategy with Product Marketing, Sales, and Operations; identify commercial models that fit restaurants of different sizes.
- Coach senior PMs and engineers on product development and vendor evaluation.
Do you have the right ingredients? (Requirements)
- ~8+ years shipping complex software products with demonstrated ownership of multi-team programs or a major product portfolio.
- Proven track record taking a product from discovery through prototype and pilot to scale.
- Exemplary stakeholder management and ability to align external partners and internal stakeholders, especially on high-visibility initiatives.
- Communication & influence. Clear, persuasive written and verbal communication; able to synthesize technical tradeoffs and business value for executives and partners.
- At least Bachelors degree required.
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community.
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact us.
Principal Product Manager, International Mid-Market in London employer: TOAST
Toast is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for sales professionals eager to make an impact in the tech industry. With a focus on employee growth, you will have access to ongoing training and development opportunities while working in the vibrant city of London, known for its diverse business landscape. Enjoy the benefits of a hybrid work model that promotes work-life balance, alongside a supportive team dedicated to achieving success together.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Product Manager, International Mid-Market in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like TOAST!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at TOAST would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at TOAST through your school's career services!
We think you need these skills to ace Principal Product Manager, International Mid-Market in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Principal Product Manager, International Mid-Market, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Principal Product Manager, International Mid-Market position at TOAST. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at TOAST
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
