At a Glance
- Tasks: Lead the strategy and execution for Toast's global expansion into 10+ languages.
- Company: Join a fast-growing tech company transforming the restaurant industry.
- Benefits: Competitive pay, flexible work options, and a focus on personal growth.
- Other info: Embrace a diverse and inclusive culture while working in a hybrid environment.
- Why this job: Make a real impact by shaping how businesses connect globally.
- Qualifications: Experience in globalization, leadership, and technical program management required.
The predicted salary is between 100000 - 150000 £ per year.
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is accelerating its global expansion, moving rapidly from our foundational markets to a multi-region, multilingual global platform. We are seeking a highly strategic, operationally rigorous Director of Globalization to own the strategy, platform and execution that will scale Toast from English and our initial localized markets to 10+ well-functioning global languages. Situated within our International Engineering organization, this leader will blend operational execution with technical platform enablement, transforming globalization from a manual service into a seamless, productized capability. You will architect the automated pipelines, tooling, and AI-driven workflows that empower decentralized engineering and product teams to deploy localized experiences natively, with minimal friction.
A day in the life (Responsibilities)
- Improve the existing operational playbooks, automated systems and localization frameworks required to rapidly scale Toast's product UX, marketing collateral and legal assets across 10+ languages with zero friction – both internationally and for non-native speakers in English-speaking markets.
- Lead a team of localization program managers, setting direction, operating model and performance standards.
- Define the requirements for internal tooling, APIs, Translation Management Systems (TMS), and CI/CD localization pipelines that allow product teams to build globally ready features seamlessly. Support engineering in building these capabilities and help drive strong adoption.
- Actively design and implement LLM and AI-translation workflows to automate high-volume translation, automated quality assurance (LQA) and cost-efficient scaling.
- Partner deeply with Product, Marketing, Customer Enablement, Engineering, and Design to evangelize internationalization best practices, reducing delivery bottlenecks and ensuring high internal adoption of globalization workflows.
- Oversee the global vendor strategy, managing Language Service Providers and translation technology vendors, against rigorous quality, speed, and cost SLAs.
- Serve as the centralized authority bridging R&D with G&A teams (Legal, Marketing, Customer Enablement, Go-To-Market) to streamline contract, collateral and product translation pipelines.
What you'll need to thrive (Requirements)
- Proven leadership spanning technical program management, platform operations, or engineering within globalization and localization domains at a hyper-growth SaaS platform.
- Direct experience scaling a product ecosystem out of its home country into a highly complex, multi-language global footprint.
- Strong understanding of continuous localization infrastructure, string management workflows, asset repositories, and modern TMS integration.
- Practical experience deploying AI/ML, Large Language Models (LLMs), or advanced machine translation (MT) workflows to optimize operational scale and quality.
- The ability to speak the language of developers and product managers, ensuring translation processes align with modern agile software delivery while equally being able to lean into Marketing and Customer Enablement teams and their needs.
- Experience managing large-scale external vendor budgets, contract negotiations, and multi-region LSP performance metrics.
Director of Globalization in London employer: TOAST
Toast is an exceptional employer that champions innovation and collaboration within a vibrant hybrid work culture, empowering employees to thrive in their roles. With a strong focus on professional growth, Toast offers competitive compensation, comprehensive benefits, and the opportunity to work at the forefront of globalization in a rapidly expanding global market. Join us to be part of a diverse team that values inclusivity and fosters a supportive environment where your contributions directly impact the success of local businesses worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Globalization in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you fit into their mission, especially around globalization and tech!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Director of Globalization in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Director of Globalization role. Highlight your experience in scaling products globally and your understanding of localization frameworks. We want to see how your skills align with our mission at Toast!
Showcase Your Leadership Skills:As a leader, it's crucial to demonstrate your ability to manage teams and drive strategic initiatives. Share examples of how you've led successful projects in the past, especially in the context of globalization and localization. We love seeing strong leadership in action!
Be Specific About Your Experience:When detailing your past roles, be specific about your achievements and the impact you made. Use metrics where possible to quantify your success in managing vendor relationships or implementing AI-driven workflows. This helps us understand the value you can bring to Toast.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're serious about joining the Toast team and contributing to our global expansion!
How to prepare for a job interview at TOAST
✨Know Your Globalisation Stuff
Make sure you brush up on the latest trends in globalisation and localisation. Understand how Toast is scaling its product across multiple languages and markets. Be ready to discuss your experience with AI-driven workflows and how they can enhance operational efficiency.
✨Showcase Your Leadership Skills
As a Director of Globalization, you'll need to lead teams effectively. Prepare examples of how you've successfully managed teams in the past, particularly in high-growth environments. Highlight your ability to set direction and performance standards that align with company goals.
✨Familiarise Yourself with Technical Tools
Get to grips with the tools and systems mentioned in the job description, like Translation Management Systems (TMS) and CI/CD pipelines. Being able to speak the language of developers and product managers will show that you can bridge the gap between technical and non-technical teams.
✨Prepare for Cross-Department Collaboration
Toast values collaboration across various departments. Think about how you've partnered with marketing, engineering, and customer enablement teams in the past. Be ready to discuss how you can evangelise internationalisation best practices and reduce delivery bottlenecks.
