At a Glance
- Tasks: Lead a team of Customer Success Managers and drive revenue retention and product adoption.
- Company: Join Toast, a dynamic company focused on customer success in the restaurant industry.
- Benefits: Competitive salary, growth opportunities, and a collaborative work culture.
- Other info: Opportunity to work with a passionate team and develop your career in a thriving industry.
- Why this job: Make a real impact by enhancing customer experiences and driving success globally.
- Qualifications: Experience in customer success management and strong leadership skills.
The predicted salary is between 70000 - 90000 £ per year.
Toast is seeking a Manager of Customer Success for its international division in the United Kingdom.
You will directly lead a team of 7–8 international CSMs, partner with Sales, Onboarding and Product, and act as a visible escalation point for complex restaurant accounts.
You will drive revenue retention, NPS, and product adoption goals across global time zones, optimize Salesforce workflows, and uphold Toast's collaborative culture through hands-on leadership and mentoring.
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We think you need these skills to ace Global Head of Customer Success & Growth
Leadership Skills
Customer Success Management
Salesforce Optimization
Revenue Retention
NPS (Net Promoter Score)
Product Adoption
Team Management
