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- Tasks: Guide customers through onboarding, ensuring they succeed with our restaurant platform.
- Company: Join Toast, a leading all-in-one restaurant platform dedicated to helping restaurants thrive.
- Benefits: Enjoy flexible work options, competitive pay, and a supportive team culture.
- Why this job: Make a real impact in the hospitality industry while growing your career in a dynamic environment.
- Qualifications: 3+ years in customer-facing roles; strong communication and project management skills required.
- Other info: Hybrid work model with 2 days in the London office; training bootcamp starts July 14th, 2025.
The predicted salary is between 30000 - 42000 £ per year.
Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
The Customer Onboarding Consultant serves as the main point of contact for the customer from the time that the account has been booked through the onboarding phase of the customer journey. Day to day, you will be expected to work with your customers, setting them up for success through tasks such as delivering project kick-off calls, scheduling install dates, working with the menu and guest teams, configuration tasks and overall acting as their project manager.
If you are passionate about customers, the hospitality industry, and are excited at the prospect of joining a small, growing team with lots of opportunities ahead and where you will have a direct impact on the future growth of our international business - read on!
More About this role:- Project and Customer Management: The Customer Onboarding Consultant is the primary point of contact for all customers post-booking by Sales and will manage several onboarding engagements simultaneously. The Onboarding Consultant is chartered with managing the relationship with the customer while creating & executing a detailed onboarding plan.
- Implementation timelines and Scheduling: The Customer Onboarding Consultant is responsible for ensuring all installation dates are scheduled and customer timelines are met.
- Post Live Relationship Management: As the client is transitioned over into the post-onboarding phase of the customer journey, the Customer Onboarding Consultant is expected to ensure this transition goes smoothly.
- Be a Toast Expert: In this role you are expected to use all Toast resources to find solutions for your customers. You are considered the go-to-person during the onboarding phase, the Toast expert.
- 3+ years of experience in customer-facing roles; for example, hospitality management
- Proven track record of success in delivering complex projects, managing a book of business and partnering with external clients to deliver on the promises committed to in the sales process
- Ability to manage ambiguity and operate independently
- Comfortable working in a fast-paced environment
- Self-starter with a growth mindset
- Excellent communication (written & verbal) and influencing skills
- Strong time management skills and the ability to prioritise effectively
- Strong presentation skills
- Strong values and high personal integrity
- Ability to explain technical terms to non-tech-savvy customers
- Proven ability to manage customer relationships with differing levels of influence.
This role requires 2 days per week in our London office.
Special Sauce (Nice to Haves):- Technology industry experience
- Restaurant or Hospitality industry knowledge/experience
- Previous POS systems experience preferred
- Training & development experience is a plus
- Basic understanding of integrations & partners
- CRM experience.
Important Dates: The start date for this role is July 14th, 2025, and successful candidates must be available to participate in a required three-week, full-time bootcamp immediately following the start date to ensure a successful onboarding experience.
Our spread of Total Rewards: We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success: At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility.
We Thrive Together: We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community.
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process.
Customer Onboarding Consultant employer: TOAST
Contact Detail:
TOAST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Consultant
✨Tip Number 1
Familiarise yourself with the restaurant industry and its challenges. Understanding the specific needs of restaurant owners will help you connect better with potential clients during your onboarding process.
✨Tip Number 2
Brush up on your project management skills. Since you'll be managing multiple onboarding engagements, being organised and efficient will set you apart from other candidates.
✨Tip Number 3
Showcase your communication skills in interviews. As a Customer Onboarding Consultant, you'll need to explain technical concepts to non-tech-savvy customers, so demonstrating your ability to simplify complex information is key.
✨Tip Number 4
Network within the hospitality sector. Building relationships with professionals in the industry can provide insights and potentially lead to referrals, making you a more attractive candidate for the role.
We think you need these skills to ace Customer Onboarding Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in hospitality management. Emphasise any project management skills and your ability to manage multiple tasks simultaneously.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and how your background aligns with the role of Customer Onboarding Consultant. Mention specific experiences where you successfully managed customer relationships or complex projects.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your written and verbal communication skills. Consider including instances where you explained technical concepts to non-tech-savvy clients.
Highlight Time Management Abilities: Discuss your time management strategies in your application. Provide examples of how you've effectively prioritised tasks in fast-paced environments, especially in customer service or project management contexts.
How to prepare for a job interview at TOAST
✨Know the Company Inside Out
Before your interview, make sure to research Toast thoroughly. Understand their mission, values, and the specific challenges they face in the restaurant industry. This will help you demonstrate your genuine interest and align your answers with their goals.
✨Showcase Your Project Management Skills
As a Customer Onboarding Consultant, you'll need to manage multiple projects simultaneously. Be prepared to discuss your experience in project management, including specific examples of how you've successfully delivered complex projects and managed client relationships.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice explaining technical concepts in simple terms, as you'll be working with non-tech-savvy customers. During the interview, focus on clear and concise communication to showcase your ability to connect with clients.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific situations related to customer onboarding. Prepare examples that highlight your problem-solving skills, adaptability, and ability to manage ambiguity, as these are crucial for success in a fast-paced environment.
