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- Tasks: Lead international expansion by driving customer journeys and launching new markets.
- Company: Join Toast, a tech company revolutionising the restaurant industry.
- Benefits: Competitive pay, flexible benefits, and opportunities for personal growth.
- Other info: Dynamic role with a chance to shape the future of Toast internationally.
- Why this job: Be a pioneer in global growth and make a real impact on local businesses.
- Qualifications: Experience in sales or customer success with a passion for innovation.
The predicted salary is between 60000 - 80000 £ per year.
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. International expansion is a critical growth engine for Toast's future. Outside the US, we currently operate in Canada, UK, Ireland & Australia and we are in the process of expanding into many more countries. To achieve this we are building out a New Markets team with the goal of researching, piloting and eventually launching new markets. We are looking for a founding Commercial Lead to spearhead our next phase of global growth. Operating from London/Dublin, you will serve as the entrepreneurial force behind our international pilots – personally driving the end‑to‑end customer journey in new markets to discover, test and validate the winning formula for Toast’s international future. You’ll embrace the ambiguity of experimenting with customers in a new market to sell, install, adopt, and service the Toast platform in a very early, beta stage. You like to flex your generalist skills across the entire customer‑facing set of roles. In this unique and highly visible role, you will have a direct impact on how Toast serves customers in new markets.
A Day In The Life (Responsibilities)
- Lead the end‑to‑end customer lifecycle for pilots – personally driving everything from the first sales pitch to the physical hardware installation to ensure a deep, first‑hand understanding of the local customer journey.
- Collaborate with the team and customers to understand customer needs, translating insights into actions that shape product iteration and business model development.
- Work with teams across Toast to ensure that new markets integrate into our business systems.
- Build and manage financial models to support decision‑making on customer segments, pricing and investments across these new markets.
- Work with go‑to‑market stakeholders to prepare their organizations for scaling the new market as it becomes ready for full launch.
What You'll Need To Thrive (Requirements)
- Deep experience in one or more of the following disciplines: Sales, onboarding, customer support/success, professional services or growth with a strong bias for action.
- The ideal candidate thrives on the ambiguity of early stage products and has generalist skills that are applicable across the entire product development lifecycle.
- Comfort working in an ambiguous, fast‑paced environment with a willingness to learn new things and tackle a range of challenges as they arise.
- A track record of collaborating with product teams to drive product market fit in new markets or verticals.
- Customer obsession; you love seeing customers solve their problems with new products.
- Experience implementing processes and configuring business systems to help the operations scale.
- Strong communication and stakeholder management skills with an ability to build strong relationships both within and outside of the organization.
What will help you stand out (Nonessential Skills)
- Fluent in French or Spanish.
- Prior early‑stage team experience.
Our Total Rewards Philosophy: We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.
Commercial Lead - International Expansion employer: TOAST
Contact Detail:
TOAST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Lead - International Expansion
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Toast’s international expansion efforts. Understand their products and how they serve customers in new markets. This will not only impress your interviewers but also help you articulate how you can contribute to their growth strategy.
✨Tip Number 3
Showcase your adaptability! In a fast-paced environment like Toast, being able to pivot and tackle new challenges is key. Share examples from your past experiences where you successfully navigated ambiguity and drove results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Toast team and contributing to our exciting journey of international expansion.
We think you need these skills to ace Commercial Lead - International Expansion
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, make sure to highlight your love for helping customers solve their problems. We want to see how you've gone above and beyond in previous roles to ensure customer satisfaction and success.
Embrace the Ambiguity: This role is all about navigating the unknown, so don’t shy away from sharing experiences where you thrived in uncertain situations. We appreciate candidates who can adapt and learn quickly, so let us know how you've tackled challenges head-on!
Tailor Your Experience: Make sure to align your skills and experiences with the requirements listed in the job description. We’re looking for a generalist who can flex across various roles, so showcase your versatility and how it relates to the Commercial Lead position.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Don’t miss out on being part of our journey!
How to prepare for a job interview at TOAST
✨Know Your Market
Before the interview, dive deep into the markets Toast is currently in and those they plan to expand into. Understand the local customer behaviours, preferences, and challenges. This knowledge will help you demonstrate your ability to drive the end-to-end customer journey effectively.
✨Showcase Your Generalist Skills
Prepare examples that highlight your experience across various roles like sales, customer support, and onboarding. Be ready to discuss how these experiences have equipped you to handle the ambiguity of early-stage products and how you can flexibly adapt to different challenges.
✨Emphasise Collaboration
Since this role involves working closely with teams and customers, come prepared with stories that showcase your collaboration skills. Talk about how you've successfully worked with product teams to achieve market fit or how you've translated customer insights into actionable strategies.
✨Demonstrate Customer Obsession
Be ready to share specific instances where you've gone above and beyond to solve customer problems. Highlight your passion for understanding customer needs and how that has driven your previous successes. This will resonate well with Toast's focus on customer satisfaction.