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- Tasks: Manage wholesale orders and ensure smooth delivery processes.
- Company: Join TOAST, a dynamic brand with a focus on collaboration.
- Benefits: Enjoy 25 days annual leave, health support, and family-friendly policies.
- Why this job: Be the vital link in our operations and enhance customer experiences.
- Qualifications: Strong organisational skills and experience in customer service required.
- Other info: Opportunity to work in a fast-paced environment with a supportive team.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Join TOAST as a detail‑oriented Wholesale Aftersales Coordinator to support our expanding wholesale operations. In this customer‑facing role, you’ll ensure smooth order management from confirmation to delivery, acting as the key link between sales, production, warehouse and accounts teams.
Responsibilities
- Order & Stock Management – Manage and track wholesale orders from JOOR to NetSuite, secure stock, update client status and ship within delivery windows.
- Shipping & Logistics – Plan shipments, create dispatch lists, prepare shipping documentation, track deliveries, handle returns and act as first point of contact for partners post‑order.
- Cross‑Functional Collaboration – Update teams on dispatch and reorder status, work with production, warehouse and accounts to confirm payments and resolve queries, and contribute to process improvements.
Qualifications
- Strong administrative and organisational skills with excellent attention to detail.
- Proven customer service experience in a fast‑paced wholesale or logistics environment.
- Advanced proficiency in Microsoft Excel and the MS Office Suite.
- Excellent written, verbal and interpersonal communication skills.
- Ability to work independently and collaboratively within a small team, prioritise and manage multiple shipments and tasks concurrently.
- Experience using NetSuite or a similar ERP/stock management system.
Benefits
- 25 days annual leave
- DASH Cycle to Work scheme
- Health Assured employee assistance programme
- Enhanced family‑friendly policies
Send your CV and cover letter to jobs@toa.st using “Wholesale Aftersales Coordinator” in the email title.
Wholesale Aftersales Co-Ordinator in City of London employer: TOAST
Contact Detail:
TOAST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Aftersales Co-Ordinator in City of London
✨Tip Number 1
Get to know the company inside out! Research TOAST's values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to order management and customer service. Use specific examples from your past experiences to demonstrate your skills and how they align with the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Wholesale Aftersales Co-Ordinator in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Wholesale Aftersales Coordinator role. Highlight your relevant experience in order management and customer service, and don’t forget to showcase your skills in Microsoft Excel and any ERP systems you've used.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that demonstrate your attention to detail and ability to manage multiple tasks, just like we do at StudySmarter.
Showcase Your Communication Skills: Since this role involves a lot of cross-functional collaboration, make sure to highlight your excellent written and verbal communication skills. We want to see how you can effectively liaise with different teams and partners!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, so don’t hesitate to send us your CV and cover letter!
How to prepare for a job interview at TOAST
✨Know Your Order Management Inside Out
Familiarise yourself with the order management process, especially how it relates to systems like JOOR and NetSuite. Be ready to discuss your experience with tracking orders and managing stock, as this will show you understand the core responsibilities of the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer queries or resolved issues in a fast-paced environment. Highlight your ability to communicate effectively with different teams, as this is crucial for the Wholesale Aftersales Coordinator position.
✨Demonstrate Your Attention to Detail
Bring up specific instances where your attention to detail made a difference in your previous roles. Whether it was ensuring accurate shipping documentation or tracking deliveries, showing that you can manage multiple tasks without missing a beat will impress the interviewers.
✨Be Ready to Discuss Process Improvements
Think about any process improvements you've implemented in past roles. Be prepared to share these ideas during the interview, as TOAST values candidates who can contribute to enhancing efficiency and collaboration across teams.
