Job Description
Location: Toals Bookmakers, 15A Pottingers Court
We're currently recruiting Part time Race Room Associates for our Head Office.
The Job
- Making a positive impact on every customer transaction, efficiently and effectively
- Problem solving and building excellent relationships over the telephone/ online, and providing a friendly, timely and professional service
- Building real connections, being dedicated to offering the highest customer's service
- Keeping up to date with each days live sporting events
We are here for our customers, during sporting events, so you'll need to be flexible and commit to working a rotating work pattern - Your hours of work will be evenings and weekends from Monday to Sunday.
The Organisation
Toals is a family-run business, established in 1932 in Ballymena. Currently there are 50+ shops across every county in Northern Ireland and we offer a telephone and text betting service, which is available 7 days a week.
We maintain our relationship with the local community by sponsoring the Co. Antrim FA.
About The Role
Toals Bookmakers reserves the right to enhance the criteria in order to facilitate shortlisting.
Candidates are reminded that a submitted application must clearly identify how they meet the above criteria.
Candidates who have applied in the last 6 months need not apply. Once this time has passed, we will welcome your application.
Toals Bookmakers Are An Equal Opportunity Employer
If you require any special arrangements at any stage of the selection process, or have any queries about your application, please contact our HR team.
Our recruitment team are waiting to meet and welcome you to Toals Bookmakers.
Essential
- GCSE Maths and English, at grade C or above (or equivalent)
- Previous Customer Care experience OR excellent telephone skills
- Numeracy Skills
Desirable
- Experience in Microsoft Office packages
- Keen Interest in Sport
- Customer care experience. Must be numerate and have excellent telephone or customer service skills.
Required Criteria
- GCSE Maths and English, at grade C or above (or equivalent)
- Previous Customer Care experience OR excellent telephone skills
- Numeracy Skills
Desired Criteria
- Experience in Microsoft Office packages
- Keen Interest in Sport
- Customer care experience. Must be numerate and have excellent telephone or customer service skills.
Closing Date
Friday 18th September, 2026
Contract Type
parttime
Salary
£13.20 Hourly
Expected hours
No less than 16 Hours per week
Work Location
In person
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Race Room Operative Part Time, Evenings and weekends employer: Toalsbet.com
Toals Bookmakers is an excellent employer, offering a supportive and inclusive work environment in the heart of Newcastle. With a strong emphasis on employee development and community engagement, staff are encouraged to grow within the company while delivering exceptional customer service. As a family-run business, Toals values its team members and fosters a culture of collaboration and respect, making it a rewarding place to build a career in the betting industry.
