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For Companies At a Glance
- Tasks: Process bets, assist customers, and maintain shop standards in a fun team environment.
- Company: Join Toals Bookmakers, a family-run business with a strong community focus.
- Benefits: Competitive pay, training provided, and opportunities for quick career progression.
- Why this job: Be part of a dynamic team and build relationships while delivering excellent customer service.
- Qualifications: Good communication skills, attention to detail, and a clean UK driving license.
- Other info: Flexible hours with a supportive culture that values your growth and contributions.
The predicted salary is between 11 - 16 £ per hour.
Location: Toals Bookmakers, 66 Market Street
We’re currently recruiting for Full time Bookmakers Clerks in the Downpatrick Area. This is an entry level position and we are keen for all staff to progress quickly. Therefore, training will be provided to ensure that confidence in all aspects of independently running a successful betting shop are achieved.
The Job
- Processing bets and assisting with customer queries
- Working as part of a team to assist the day to day running of the shop
- Building relationships with customers and making them feel at home by delivering excellent customer service
- Maintaining high shop standards
Our shop hours are Monday-Sunday, 9am-9pm and contracted hours will be allocated on a weekly rota basis.
The Organisation
Toals is a family-run business, established in 1932 in Ballymena. Currently there are 50+ shops across every county in Northern Ireland and we offer a telephone betting service, which is available 7 days a week. We maintain our relationship with the local community by sponsoring the Co. Antrim FA.
About The Role
Interested in applying? This is what we're looking for:
Essential
- Full UK clean driving license
- Good communicator
- Flexible - as our business operates 7 days a week
- Good attention to detail and accuracy
- Enthusiastic people person
- Reliable and hands-on team member
- Previous experience in a customer facing role; OR Previous experience with cash handling
Desirable
- Demonstrable IT skills
- Maths and English at grade C or above (or equivalent)
Skills Needed
- Mathematics
- Cash Handling
- Customer Service
Company Culture
Toals Bookmakers fosters a culture of integrity, collaboration, and customer focus. As a family-owned business, the company values its employees as essential contributors to its success and prioritizes open communication and mutual respect. With a commitment to continuous improvement, Toals encourages innovation and supports professional development, ensuring team members are equipped to excel in a dynamic industry. The company places significant emphasis on community involvement, maintaining strong ties with local organizations and events. At its core, Toals Bookmakers promotes a positive, inclusive environment where employees feel valued, customers receive exceptional service, and the company thrives as a trusted industry leader.
Required Criteria
- Previous cash handling experience OR experience providing excellent customer care
- Full UK clean driving license
- Willingness to learn and develop in the role.
Desired Criteria
- Demonstrable IT skills
- 5 GCSEs at grade C or above (or equivalent)
- GCSE Maths and English at grade C or above (or equivalent)
Closing Date Monday 9th February, 2026
Contract Type Fulltime
Salary £13.20 Hourly
Bookmakers Clerk in Downpatrick employer: Toalsbet.com
Contact Detail:
Toalsbet.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bookmakers Clerk in Downpatrick
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toals Bookmakers. Understand their values and community involvement. This will help you connect with the team and show that you're genuinely interested in being part of their family-run business.
✨Tip Number 2
Practice your customer service skills! Since this role is all about building relationships with customers, think of examples from your past experiences where you’ve gone above and beyond for someone. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show off your flexibility! Toals operates seven days a week, so be prepared to discuss your availability. Highlight your willingness to work varied hours and how you can adapt to the shop's needs. This will make you stand out as a reliable team member.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Toals Bookmakers site. It’s a great way to ensure your application gets noticed and shows that you’re keen to join the team. Plus, it’s super easy!
We think you need these skills to ace Bookmakers Clerk in Downpatrick
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you're excited about the role and ready to engage with our customers!
Tailor Your CV: Make sure to customise your CV to highlight any relevant experience, especially in cash handling or customer-facing roles. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with Toals.
How to prepare for a job interview at Toalsbet.com
✨Know the Company
Before your interview, take some time to research Toals Bookmakers. Understand their history, values, and community involvement. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your enthusiasm and ability to build relationships.
✨Highlight Your Attention to Detail
As a Bookmakers Clerk, accuracy is key. Be ready to talk about situations where your attention to detail made a difference, whether it was in cash handling or processing bets. This will reassure them that you can maintain high shop standards.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the training process or what a typical day looks like. This shows that you’re proactive and eager to learn, which aligns perfectly with Toals' commitment to professional development.
