At a Glance
- Tasks: Process bets, assist customers, and maintain shop standards in a dynamic team environment.
- Company: Toals Bookmakers is a family-run business with over 50 shops across Northern Ireland, established in 1932.
- Benefits: Enjoy training opportunities, a supportive work culture, and the chance to progress quickly in your career.
- Other info: Full-time role with flexible hours; perfect for students looking to gain experience in a vibrant industry.
- Why this job: Join a respected company that values community, customer service, and employee development in a fun environment.
- Qualifications: GCSE Maths and English at grade C or above, cash handling experience, and a willingness to learn.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Location: Toals Bookmakers, 66 Market Street
We’re currently recruiting for Full time Bookmakers Clerks in the Downpatrick Area. This is an entry level position and we are keen for all staff to progress quickly. Therefore, training will be provided to ensure that confidence in all aspects of independently running a successful betting shop are achieved.
The Job
- Processing bets and assisting with customer queries
- Working as part of a team to assist the day to day running of the shop
- Building relationships with customers and making them feel at home by delivering excellent customer service
- Maintaining high shop standards
Our shop hours are Monday-Sunday, 9am-9pm and contracted hours will be allocated on a weekly rota basis.
The Organisation
Toals is a family-run business, established in 1932 in Ballymena. Currently there are 50+ shops across every county in Northern Ireland and we offer a telephone betting service, which is available 7 days a week. We maintain our relationship with the local community by sponsoring the Co. Antrim FA.
About The Role
Essential
- Full UK clean driving license
- Good communicator
- Flexible - as our business operates 7 days a week
- Good attention to detail and accuracy
- Enthusiastic people person
- Reliable and hands-on team member
- Maths and English at grade C or above (or equivalent)
- Previous experience in a customer facing role or Previous experience with cash handling
Desirable
- Demonstrable IT skills
- 5 GCSE's at Grade C or above
Toals Bookmakers reserves the right to enhance the criteria in order to facilitate shortlisting.
Toals Bookmakers are an equal opportunity Employer, if you require any special arrangements at any stage of the selection process, or have any queries about your application, please contact our HR team via email or telephone.
Skills
Mathematics, Cash Handling, Customer Service
About The Company
Founded in 1932, Toals Bookmakers has grown into one of Northern Ireland’s most respected independent bookmakers, operating over 50 retail locations. The company is celebrated for its expertise in sports betting, offering diverse markets that range from horse racing and football to global sporting events. Toals blends its rich heritage with cutting-edge technology to deliver an outstanding betting experience. The company’s values are rooted in community support, customer trust, and innovation, making it a leader in the local betting industry. Whether through in-store service or online platforms, Toals continues to provide a dynamic, engaging, and reliable gaming experience.
Company Culture
Toals Bookmakers fosters a culture of integrity, collaboration, and customer focus. As a family-owned business, the company values its employees as essential contributors to its success and prioritizes open communication and mutual respect. With a commitment to continuous improvement, Toals encourages innovation and supports professional development, ensuring team members are equipped to excel in a dynamic industry. The company places significant emphasis on community involvement, maintaining strong ties with local organizations and events. At its core, Toals Bookmakers promotes a positive, inclusive environment where employees feel valued, customers receive exceptional service, and the company thrives as a trusted industry leader.
Required Criteria
- GCSE Maths and English at grade C or above (or equivalent)
- Previous cash handling experience OR experience providing excellent customer care
- Full UK clean driving license
- Willingness to learn and develop in the role.
Desired Criteria
- Demonstrable IT skills
- 5 GCSEs at grade C or above (or equivalent)
Closing DateFriday 4th September, 2026
Contract Typefulltime
Salary£13.20 Hourly
#J-18808-Ljbffr
Bookmakers Clerk Downpatrick area employer: Toalsbet.com
Toals Bookmakers is an excellent employer, offering a supportive and inclusive work environment in the heart of Newcastle. With a strong emphasis on employee development and community engagement, staff are encouraged to grow within the company while delivering exceptional customer service. As a family-run business, Toals values its team members and fosters a culture of collaboration and respect, making it a rewarding place to build a career in the betting industry.
StudySmarter Expert Advice🤫
We think this is how you could land Bookmakers Clerk Downpatrick area
✨Tip Number 1
Familiarise yourself with the betting industry, especially the services offered by Toals Bookmakers. Understanding their unique selling points and community involvement can help you stand out during interviews.
✨Tip Number 2
Highlight any previous customer service experience you have, particularly in fast-paced environments. Being able to demonstrate your ability to handle customer queries effectively will be crucial for this role.
✨Tip Number 3
Show your willingness to learn and develop by preparing questions about the training process and career progression opportunities at Toals. This demonstrates your commitment to growth within the company.
✨Tip Number 4
Network with current or former employees of Toals Bookmakers if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Bookmakers Clerk Downpatrick area
Some tips for your application 🫡
Highlight Relevant Qualifications:Make sure to clearly state your GCSE Maths and English qualifications, as well as any equivalent certifications. This is essential for meeting the basic requirements of the role.
Showcase Customer Service Experience:If you have previous experience in cash handling or customer care, emphasise this in your application. Provide specific examples of how you've delivered excellent service to customers.
Demonstrate Willingness to Learn:Express your eagerness to learn and develop in the role. Mention any relevant training or skills you are keen to acquire, which aligns with Toals Bookmakers' commitment to staff development.
Tailor Your Application:Customise your CV and cover letter to reflect the values and culture of Toals Bookmakers. Highlight your ability to work as part of a team and your commitment to maintaining high shop standards.
How to prepare for a job interview at Toalsbet.com
✨Know the Company
Before your interview, take some time to research Toals Bookmakers. Understand their history, values, and community involvement. This will not only help you answer questions but also show your genuine interest in the company.
✨Highlight Customer Service Skills
Since the role involves assisting customers and providing excellent service, be prepared to discuss your previous experiences in customer care. Share specific examples of how you've handled customer queries or resolved issues effectively.
✨Demonstrate Your Willingness to Learn
As this is an entry-level position, emphasise your eagerness to learn and develop in the role. Mention any relevant training or skills you are keen to acquire, which aligns with Toals' commitment to professional development.
✨Prepare for Practical Scenarios
Think about potential scenarios you might face as a Bookmakers Clerk, such as processing bets or handling cash. Be ready to discuss how you would approach these situations, showcasing your problem-solving skills and attention to detail.
