At a Glance
- Tasks: Process bets, assist customers, and maintain shop standards in a fun team environment.
- Company: Toals Bookmakers, a family-run business with over 50 shops in Northern Ireland.
- Benefits: Competitive salary, flexible schedule, paid time off, and progression opportunities.
- Other info: Dynamic work culture with strong community ties and a focus on employee development.
- Why this job: Join a respected company and build relationships while delivering excellent customer service.
- Qualifications: GCSE Maths and English at grade C or above, and a full UK driving license.
The predicted salary is between 13.2 - 13.2 £ per hour.
We’re currently recruiting for Full time and Part time Bookmakers Clerks in the Ballymena Area. This is an entry level position and we are keen for all staff to progress quickly. Therefore, training will be provided to ensure that confidence in all aspects of independently running a successful betting shop are achieved.
The Job:
- Processing bets and assisting with customer queries
- Working as part of a team to assist the day to day running of the shop
- Building relationships with customers and making them feel at home by delivering excellent customer service
- Maintaining high shop standards
Our shop hours are Monday-Sunday, 9am-9pm and contracted hours will be allocated on a weekly rota basis.
The Organisation:
Toals is a family-run business, established in 1932 in Ballymena. Currently there are 50+ shops across every county in Northern Ireland and we offer a telephone betting service, which is available 7 days a week. We maintain our relationship with the local community by sponsoring the Co. Antrim FA.
About The Role
This is what we're looking for:
Essential:
- Full UK clean driving license
- Good communicator
- Flexible - as our business operates 7 days a week
- Good attention to detail and accuracy
- Enthusiastic people person
- Reliable and hands-on team member
- Demonstrable IT skills
- Maths and English at grade C or above (or equivalent)
- Previous experience in a customer facing role or Previous experience with cash handling
Desirable:
- 5 GCSE's at Grade C or above
Toals Bookmakers reserves the right to enhance the criteria in order to facilitate shortlisting. Candidates are reminded that a submitted application must clearly identify how they meet the above criteria. Candidates who have applied in the last 6 months need not apply. Once this time has passed, we will welcome your application.
Toals Bookmakers are an equal opportunity Employer, if you require any special arrangements at any stage of the selection process, or have any queries about your application, please contact our HR team via email or telephone. Our recruitment team are waiting to meet and welcome you to Toals Bookmakers.
Skills:
Required Criteria:
- GCSE Maths and English at grade C or above (or equivalent)
- Previous cash handling experience OR experience providing excellent customer care
- Willingness to learn and develop in the role.
- Full UK driving License
Desired Criteria:
- Demonstrable IT skills
- 5 GCSEs at grade C or above (or equivalent)
Company Benefits:
- Vacation
- Paid time off
- Retirement plan and/or pension
- Flexible schedule
- Referral bonus
- Competitive salary
- Long service recognition
- Employee Assistance Scheme
- Annual Rise
- Annual performance review
- Culture of recognition
- Progression opportunities
- Access to Health & Wellbeing app
- Long service awards
- Service recognition increases to annual leave
- Staff celebration events
Salary: £13.20 per hour
Bookmakers Clerk Ballymena Area employer: Toals Bookmakers
Toals Bookmakers is an excellent employer in the Ballymena area, offering a supportive and inclusive work environment where employees are valued and encouraged to grow. With a strong focus on training and development, staff can quickly progress within the company while enjoying competitive salaries and a range of benefits, including flexible schedules and recognition for long service. As a family-run business deeply rooted in the community, Toals fosters a culture of collaboration and customer care, making it a rewarding place to work for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Bookmakers Clerk Ballymena Area
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Toals Bookmakers and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Toals Bookmakers and let us see your personality shine through!
We think you need these skills to ace Bookmakers Clerk Ballymena Area
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Toals Bookmakers.
Get Familiar with Our Brand:Before applying, take some time to learn about Toals Bookmakers and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Toals Bookmakers
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Toals Bookmakers.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Toals Bookmakers will surely appreciate.
