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- Tasks: Join us as a Bookmakers Clerk, processing bets and delivering top-notch customer service.
- Company: Toals Bookmakers is a family-run business with over 50 shops in Northern Ireland, established in 1932.
- Benefits: Enjoy a supportive training environment, flexible hours, and opportunities for career progression.
- Why this job: Be part of a community-focused team that values integrity, collaboration, and innovation.
- Qualifications: GCSE Maths and English at grade C or above, plus cash handling or customer care experience.
- Other info: Full-time role with a competitive hourly rate of ÂŁ12.50 and a positive, inclusive workplace culture.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Bookmakers Clerk Newcastle Area Full time
Bookmakers Clerk Newcastle Area Full time
4 weeks ago Be among the first 25 applicants
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Job Description
Location: Toals Bookmakers, 20-22 Railway Street
Job Description
We’re currently recruiting for Full time Bookmakers Clerks in the Newcastle Area.
This is an entry level position and we are keen for all staff to progress quickly. Therefore, training will be provided to ensure that confidence in all aspects of independently running a successful betting shop are achieved.
The Job
- Processing bets and assisting with customer queries
- Working as part of a team to assist the day to day running of the shop
- Building relationships with customers and making them feel at home by delivering excellent customer service
- Maintaining high shop standards
Our shop hours are Monday-Sunday, 9am-9pm and contracted hours will be allocated on a weekly rota basis.
The Organisation
Toals is a family-run business, established in 1932 in Ballymena. Currently there are 50+ shops across every county in Northern Ireland and we offer a telephone betting service, which is available 7 days a week. We maintain our relationship with the local community by sponsoring the Co. Antrim FA.
About The Role
Interested in applying? This is what you’ll need:
Essential
- GCSE Maths and English at grade C or above (or equivalent)
- Previous cash handling experience OR experience providing excellent customer care
- Full UK driving license
- Willingness to learn and develop in the role.
Desirable
- Demonstrable IT skills
- 5 GCSEs at grade C or above (or equivalent)
Toals Bookmakers reserves the right to enhance the criteria in order to facilitate shortlisting.
Candidates are reminded that a submitted application must clearly identify how they meet the above criteria.
Candidates who have applied in the last 6 months need not apply. Once this time has passed, we will welcome your application.
Toals Bookmakers are an equal opportunity Employer, if you require any special arrangements at any stage of the selection process, or have any queries about your application, please contact our HR team via email or telephone.
Our recruitment team are waiting to meet and welcome you to Toals Bookmakers.
Skills
Mathematics, Cash Handling, Customer Service
Skills Needed
About The Company
Founded in 1932, Toals Bookmakers has grown into one of Northern Ireland’s most respected independent bookmakers, operating over 50 retail locations. The company is celebrated for its expertise in sports betting, offering diverse markets that range from horse racing and football to global sporting events. Toals blends its rich heritage with cutting-edge technology to deliver an outstanding betting experience. The company’s values are rooted in community support, customer trust, and innovation, making it a leader in the local betting industry. Whether through in-store service or online platforms, Toals continues to provide a dynamic, engaging, and reliable gaming experience.
Company Culture
Toals Bookmakers fosters a culture of integrity, collaboration, and customer focus. As a family-owned business, the company values its employees as essential contributors to its success and prioritizes open communication and mutual respect. With a commitment to continuous improvement, Toals encourages innovation and supports professional development, ensuring team members are equipped to excel in a dynamic industry. The company places significant emphasis on community involvement, maintaining strong ties with local organizations and events. At its core, Toals Bookmakers promotes a positive, inclusive environment where employees feel valued, customers receive exceptional service, and the company thrives as a trusted industry leader.
Desired Criteria
- Demonstrable IT skills
- 5 GCSEs at grade C or above (or equivalent)
Required Criteria
- GCSE Maths and English at grade C or above (or equivalent)
- Previous cash handling experience OR experience providing excellent customer care
- Willingness to learn and develop in the role.
- Full UK Driving License
Closing DateWednesday 11th June, 2025
Contract Typefulltime
SalaryÂŁ12.50 Hourly
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
-
Industries
Gambling Facilities and Casinos
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Bookmakers Clerk Newcastle Area Full time employer: Toals Bookmakers Limited
Contact Detail:
Toals Bookmakers Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bookmakers Clerk Newcastle Area Full time
✨Tip Number 1
Familiarise yourself with the betting industry, especially the types of bets and sports that Toals Bookmakers focuses on. This knowledge will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's through part-time jobs or volunteering, demonstrating your ability to connect with customers will be a huge plus.
✨Tip Number 3
Make sure to highlight any previous cash handling experience you have during your conversations with the recruitment team. Being able to manage money accurately is crucial for this role.
✨Tip Number 4
Show your willingness to learn by asking insightful questions about the training process and career progression opportunities at Toals Bookmakers. This demonstrates your commitment to growing within the company.
We think you need these skills to ace Bookmakers Clerk Newcastle Area Full time
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous cash handling experience or customer service roles in your CV. Use specific examples to demonstrate how you excelled in these areas.
Showcase Your Qualifications: Clearly state your GCSE Maths and English qualifications, ensuring you mention the grades achieved. If you have additional qualifications, such as IT skills or further GCSEs, include those too.
Express Your Willingness to Learn: In your cover letter, convey your eagerness to learn and develop within the role. Mention any relevant training or development experiences that showcase your commitment to growth.
Tailor Your Application: Customise your application to reflect Toals Bookmakers' values, such as community involvement and customer focus. Show that you understand their culture and how you can contribute positively.
How to prepare for a job interview at Toals Bookmakers Limited
✨Know the Company
Before your interview, take some time to research Toals Bookmakers. Understand their history, values, and community involvement. This will show your genuine interest in the company and help you answer questions more effectively.
✨Highlight Customer Service Skills
Since the role involves assisting customers, be prepared to discuss your previous experience in customer service. Share specific examples of how you've handled queries or resolved issues to demonstrate your ability to provide excellent service.
✨Show Your Willingness to Learn
As this is an entry-level position, emphasise your eagerness to learn and develop in the role. Mention any relevant training or skills you are keen to acquire, which aligns with Toals' commitment to professional development.
✨Prepare for Cash Handling Questions
Given the importance of cash handling in this role, be ready to discuss your experience with managing cash transactions. You might want to prepare examples that showcase your attention to detail and accuracy in handling money.