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- Tasks: Support daily operations and manage documentation for ECO4 grant delivery.
- Company: Join a dynamic team in Birmingham focused on energy efficiency.
- Benefits: Competitive salary, 28 days holiday, training, and career progression.
- Why this job: Make a difference in energy efficiency while developing your admin skills.
- Qualifications: 1-2 years of admin experience; knowledge of ECO4 schemes is a plus.
- Other info: Fast-paced environment with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
Department: Administration / Operations
Location: Birmingham
Reports To: Operations Manager / Business Manager
Job Type: Full-time / Permanent
Job Summary: We are looking for a detail-oriented and proactive Office Administrator to support day-to-day operations within our ECO4 grant delivery team. The role involves managing documentation, coordinating with customers and contractors, and ensuring smooth workflow for government-funded boiler and insulation installations across the UK. This is a vital role in maintaining compliance and operational efficiency under the ECO4 scheme.
Key Responsibilities:
- General Administration
- Handle incoming calls, emails, and queries from customers, surveyors, and installation teams.
- Maintain digital and physical filing systems for customer records, applications, and compliance documents.
- Assist with scheduling surveys, installations, and follow-ups.
- Input and manage data across CRM platforms (e.g., Salesforce, Zoho, HubSpot).
- ECO4 Scheme Support
- Prepare and submit ECO4 grant paperwork (eligibility documents, declarations, proof of benefits, EPC reports).
- Ensure that applications are complete and compliant with Ofgem guidelines.
- Liaise with Retrofit Coordinators, Assessors, and Installers to track job progress.
- Upload and monitor documents on Ofgem and funder portals (where applicable).
- Scheduling & Coordination
- Book appointments for surveyors and installers with homeowners/tenants.
- Coordinate diaries and travel schedules for field staff.
- Track job progress from initial inquiry to final installation and sign-off.
- Data Management & Reporting
- Maintain accurate records of completed and pending ECO4 jobs.
- Generate weekly and monthly reports on application status, leads, and completions.
- Assist in audits and quality checks with documentation and reports.
- Customer Service
- Provide excellent service to applicants during the grant process.
- Follow up on missing documentation or incomplete applications.
- Handle basic complaints and escalated issues to the appropriate team members.
Skills & Experience Required:
- 1–2 years of administrative experience (experience in energy, housing, or construction preferred).
- Knowledge of ECO4 or ECO schemes is highly desirable.
- Excellent attention to detail and organizational skills.
- Strong communication skills (written and verbal).
- Proficient with Microsoft Office, Google Workspace, and CRM systems.
- Ability to multitask and prioritize in a fast-paced environment.
Qualifications:
- GCSEs or equivalent required; A-Levels or NVQ in Business Administration preferred.
- ECO4 training or familiarity with PAS2035 roles is a plus.
Benefits:
- Competitive salary
- Training on ECO4 compliance and documentation
- 28 days holiday including bank holidays
- Career progression opportunities
- Pension scheme
Office Administrator in Birmingham employer: to Real Energy Limited
Contact Detail:
to Real Energy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Administrator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and the ECO4 scheme. Show us that you understand the role of an Office Administrator and how it fits into the bigger picture. Tailor your answers to highlight your relevant experience and skills.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. Focus on common questions related to administration and customer service, and don’t forget to showcase your attention to detail.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing candidates who take the initiative to engage directly with us. Make sure your application stands out by following up after you apply!
We think you need these skills to ace Office Administrator in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Office Administrator role. Highlight your administrative experience and any relevant skills, especially those related to ECO4 or similar schemes. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your attention to detail and organisational skills, and don’t forget to show your enthusiasm for working with us at StudySmarter.
Showcase Relevant Experience: When filling out your application, be sure to showcase any experience you have with CRM systems or managing documentation. We love candidates who can demonstrate their ability to handle the tasks outlined in the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at to Real Energy Limited
✨Know Your Stuff
Make sure you understand the ECO4 scheme and its requirements. Familiarise yourself with the key responsibilities listed in the job description, especially around documentation and compliance. This will show that you're proactive and genuinely interested in the role.
✨Show Off Your Organisational Skills
Prepare examples of how you've managed multiple tasks or projects in the past. Think about times when you had to coordinate schedules or handle customer queries effectively. Being able to demonstrate your organisational prowess will be a big plus!
✨Brush Up on Communication
Since the role involves liaising with various stakeholders, practice your communication skills. Be ready to discuss how you've handled customer service situations or resolved complaints in previous roles. Clear and effective communication is key!
✨Get Comfortable with Tech
Familiarise yourself with CRM systems like Salesforce or Zoho, as well as Microsoft Office and Google Workspace. If you have experience with these tools, be prepared to talk about it. Showing that you're tech-savvy will give you an edge in this role.