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For Companies At a Glance
- Tasks: Monitor payment services and resolve issues in a fast-paced environment.
- Company: Join TNS, a leading FinTech company with a focus on innovation.
- Benefits: Gain valuable experience, work in shifts, and develop your tech skills.
- Other info: Great opportunity for growth in a supportive and diverse workplace.
- Why this job: Be part of a dynamic team and make a real impact in the payments industry.
- Qualifications: Enthusiasm for technology and problem-solving skills are key.
The predicted salary is between 30000 - 40000 £ per year.
An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!
Overview
TNS are looking for an Operations Support Technician to join our Sheffield based Operations team, working a 24/7/365 shift pattern. As an Operations Support Technician you will be responsible for the pro-active monitoring of our Processing managed services and first line fault resolution. The role requires excellent communication and problem-solving skills as customer communication, service and service availability are critical elements of the role. Being a part of the TNS FinTech division there will be opportunity to learn and develop your skills on new technologies and although previous Payments experience is preferred, we value enthusiasm, commitment, flexibility and drive. If you have previous experience working in an operational environment or working on Windows or UNIX based systems then we would be interested in hearing from you.
Responsibilities
- Working within a shift pattern that provides 24/7/365 cover.
- Supporting our new Orchestration gateways within multiple AWS regions also including multiple Processing managed payment platforms.
- Provide initial point of contact for our customer’s Operations teams.
- Responsible for incident management using ITIL aligned processes.
- Trouble shooting, Incident logging, tracking, escalations, and management of incidents.
- Communicating service incidents and resolution progress updates to internal and external stakeholders.
- Working assigned incident tickets to resolution.
- Support TNS Major Incident Management processes as an integral part of the Operations team.
- Post incident impact analysis, support and corrective actions.
- Work with TNS application technical support in relation to escalated and/or ongoing service incidents and continued knowledge development.
- Manage system jobs and schedules, whilst working to SLA’s.
- Support change management activities.
- Adherence to all documented policies and procedures in the support of service and service availability.
- To provide amendments or generate new work instructions into the operation.
Qualifications
- Technical aptitude and enthusiasm to learn new systems and processes.
- Enjoy trouble shooting.
- Methodical thinker with ability to diagnose problems.
- Ability to work under pressure with a professional attitude.
- Developed customer service skills.
- Happy to work shift patterns (12 hour shifts, 24/7/365 pattern).
- Solid written and verbal communication skills.
- Proficient with Microsoft Office products.
Ideally you will also possess the following, but not essential:
- Knowledge of, or previous experience using helpdesk ticketing systems.
- Incident management experience.
- Working within an AWS environment.
- Knowledge of, or previous experience using monitoring software and systems.
- Previous Payments knowledge/experience or experience supporting Windows or UNIX based systems.
Who would this role fit:
- Someone with previous experience working within a helpdesk environment.
- Someone new within IT environment with IT experience, and a hunger to learn and expand their career within the Payments and IT industry.
- Someone able to logically work through issues, problems, learn, what to build new processes, and who wants to be involved within a busy operation.
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Payment Markets Service Support Analyst - Accept & Orchestrate (Onsite) in Sheffield employer: TNS
Contact Detail:
TNS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payment Markets Service Support Analyst - Accept & Orchestrate (Onsite) in Sheffield
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with TNS employees on LinkedIn. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching TNS and its operations. Understand their services and be ready to discuss how your skills can help them thrive. Show them you’re not just another candidate, but someone who genuinely cares about their success.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves troubleshooting, consider running through some common scenarios or technical issues you might face. This will help you feel more confident when discussing your approach during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the TNS team!
We think you need these skills to ace Payment Markets Service Support Analyst - Accept & Orchestrate (Onsite) in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant experience in operational environments or with Windows/UNIX systems, as this will catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your problem-solving skills can contribute to our team. Don’t forget to mention your willingness to learn new technologies!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application showcases your written and verbal skills. Use clear and concise language, and don’t hesitate to share examples of how you’ve effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at TNS
✨Know Your Stuff
Make sure you brush up on your knowledge of payment systems and operational support. Familiarise yourself with AWS environments and UNIX systems, as these are key to the role. Being able to discuss your technical aptitude confidently will impress the interviewers.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled issues in previous roles. Think of specific incidents where you successfully diagnosed a problem or improved a process. This will demonstrate your methodical thinking and ability to work under pressure.
✨Communicate Clearly
Since excellent communication is critical for this role, practice articulating your thoughts clearly and concisely. Be ready to explain complex technical concepts in simple terms, especially when discussing past experiences or hypothetical scenarios.
✨Emphasise Your Enthusiasm
TNS values enthusiasm and a willingness to learn. Make sure to express your passion for technology and your eagerness to grow within the Payments and IT industry. Share any relevant experiences that showcase your commitment and flexibility.