At a Glance
- Tasks: Join our team to monitor and support the TNS customer network environment.
- Company: Be part of TNS, a leading global network operations centre with a collaborative spirit.
- Benefits: Enjoy competitive pay, growth opportunities, and a supportive work culture.
- Other info: Dynamic role with opportunities to work across global teams and enhance your skills.
- Why this job: Make a real impact by ensuring high availability for our customers' networks.
- Qualifications: Experience in technical support and knowledge of networking protocols is essential.
The predicted salary is between 30000 - 40000 € per year.
An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!
We have an exciting opportunity for you to become an integral member of the TNS Global NOC. You will be part of an operations team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and supporting of the TNS customer network environment. Monitoring customer endpoints and should be conversant in the role of upkeeping high availability networks, along with providing timely resolutions and quality assurance for customers.
Responsibilities:
- Working closely with your peers and teams in the UK, the US and Asia, you will provide a first point of contact for fault support and assistance - to meet the expectations of our customers and their defined SLAs.
- Proactive monitoring and management of the TNS payments network.
- Responsibility for monitoring the health of customer network connectivity, performance.
- Logging of all service incidents in the incident management system.
- Working all assigned tickets through to resolution, whilst providing timely updates and escalations through the lifecycle of the incident ticket.
- Working closely with internal technical support groups and 3rd party organisations in support of service incidents.
- Post incident impact analysis and support.
- Provision of clear, consistent, and regular communication with internal and external customers.
- Support change management activities across the TNS and partner networks.
Required skills:
- Experience in a Technical Support/Network Operations environment.
- Experience with a ticketing system for fault tracking, for example Remedy or Salesforce.
- Experience / knowledge of IP networking and WAN network protocols.
- Experience and or knowledge with DSL, Wireless and Ethernet circuit technologies.
- Understanding of GPRS, LTE and VPN technologies.
- Analytical approach to fault-finding with proven ability to diagnose network problems.
- Tenacious and inquisitive in investigating and applying corrective action.
- Good personal organizational and developed time management skills.
- Ability to work under pressure.
- Professional working attitude – strong ability to communicate effectively with local and remote team members.
Desirable skills:
- A working knowledge of the ITIL framework, or ITIL foundation certification.
- Experienced with the following hardware, OS and networking protocols: Cisco, Digi, Virtual Access, Linux, IPSEC, VPN.
- Experience with Fortinet products (FortiGates and FortiSwitches).
- Understanding of SD-WAN solutions and cloud-based solutions such as AWS and Azure.
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
NOC/NSCC Technician I in Sheffield employer: TNS
At TNS, we pride ourselves on fostering a collaborative and innovative work environment where every team member plays a vital role in our success. As a NOC/NSCC Technician I, you will benefit from comprehensive training, opportunities for professional development, and the chance to work alongside talented colleagues across the globe. Our commitment to employee growth, coupled with a supportive culture that values diversity and inclusion, makes TNS an exceptional place to build your career in the heart of the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land NOC/NSCC Technician I in Sheffield
✨Tip Number 1
Network, network, network! Reach out to folks in the industry, especially those already working at TNS. A friendly chat can sometimes lead to insider info about job openings or even a referral!
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding of the TNS network environment. Be ready to discuss your experience with ticketing systems and fault management – they want to see you shine!
✨Tip Number 3
Show your passion for technology during interviews. Share examples of how you've tackled network issues or improved processes in previous roles. This will demonstrate your analytical approach and tenacity!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the TNS team!
We think you need these skills to ace NOC/NSCC Technician I in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the NOC/NSCC Technician I role. Highlight your technical support experience and any relevant knowledge of network protocols to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for technology and how you can contribute to our team. Be sure to mention your experience with ticketing systems and fault tracking.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled network issues in the past. We love candidates who are tenacious and analytical, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with TNS!
How to prepare for a job interview at TNS
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IP networking, WAN protocols, and the specific technologies mentioned in the job description. Being able to discuss DSL, Wireless, Ethernet, and VPN technologies confidently will show that you're not just familiar with the terms but can apply them practically.
✨Familiarise Yourself with Incident Management
Since you'll be logging service incidents and working through tickets, it’s crucial to understand how ticketing systems like Remedy or Salesforce work. Practise explaining how you would handle a ticket from start to finish, including escalation processes and communication with customers.
✨Demonstrate Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved network issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical approach and tenacity in fault-finding.
✨Show Off Your Communication Skills
As this role involves regular communication with both internal teams and external customers, be ready to demonstrate your ability to convey technical information clearly. You might even want to prepare a brief explanation of a complex network issue in layman's terms to showcase your skills.
